Divya Bhanot
Senior Technical Writer
Bengaluru,TG
Summary
Dynamic and results-driven Technical Communication Leader with over 17 years of progressive experience in the technology sector. Recognized for delivering high-impact documentation, driving process improvements. Expert in technical writing, project management, team mentorship, and stakeholder engagement. Adept at translating complex technical concepts into user-centric content that enhances product adoption and customer satisfaction.
Overview
17
17
years of professional experience
3
3
Certifications
Work History
Senior information developer
Ivanti India Pvt Ltd (Previously MobileIron)
05.2017 - Current
- Directed the planning and execution of multiple high-stakes global projects, overseeing project scope, work assignment, and delivery timelines to consistently achieve organizational objectives.
- Championed collaboration between Support, Product Management, Development, and Quality Engineering, fostering a culture of transparency and shared accountability.
- Streamlined workflows by introducing process improvements, resulting in enhanced documentation quality.
- Maintained and enhanced internal knowledge repositories, ensuring up-to-date, accessible, and accurate technical content for global teams and customers.
- Regularly communicated project status and milestones to stakeholders, proactively identifying and resolving risks to ensure on-time delivery.
- Authored and updated REST API documentation
- Authored and updated patch release documentation under tight timelines, upholding technical precision and quality benchmarks.
- Implemented Search Engine Optimization for my team in collaboration with the Product Management Team.
- Using Google Analytics to understand the page views and session duration.
- Experience in authoring for cloud, apps, and on-premise products.
Senior information developer
VMware India Pvt Ltd
06.2014 - 03.2017
- Authored and maintained end-user and administrator documentation for vSphere ESXi and Update Manager (v5.0–6.0), supporting global product launches.
- Created videos for VMware Update Manager.
- Migrated legacy documentation to DITA, improving content, and reuse.
- Automated release notes production and developed technical white papers and instructional videos, increasing content accessibility, and user engagement.
Information developer
Sandvine
08.2012 - 04.2014
- Produced comprehensive user guides and release notes for Sandvine Control Center, contributing to improved customer onboarding and product support.
- Restructured documentation for enhanced usability and consistency.
- Mentored new team members and collaborated with international teams on documentation best practices.
Information Developer
Alcatel-Lucent
11.2008 - 08.2012
- Authored critical system documentation for IMS releases, including Ports and Protocols and System Parameters guides.
- Authored multiple guides for OMC-RAN, including Admin guide, Install guide, and Release Notes.
- Automated data collection for CLI guides, reducing manual effort and errors.
- Led legacy documentation clean-up and spearheaded the development of internal wikis for knowledge sharing.
Education
M.A. - English (Linguistics)
Punjab University
Chandigarh01.2007
B.A. - Journalism
MCM-DAV College
Chandigarh01.2005
Skills
Technical documentation strategy and delivery
Ability to multitask and thrive in fast paced environment
Interact with cross-functional and global team leadership
Project and program management (Agile and Waterfall)
Information architecture and content planning
Process optimization and automation
Training and mentorship
Accomplishments
Recognized by the Engineering Director for the efforts put in for documentation for two consecutive quarters.
Certification
Project Management
Timeline
Senior information developer
Ivanti India Pvt Ltd (Previously MobileIron)
05.2017 - Current
Senior information developer
VMware India Pvt Ltd
06.2014 - 03.2017
Information developer
Sandvine
08.2012 - 04.2014
Information Developer
Alcatel-Lucent
11.2008 - 08.2012
B.A. - Journalism
MCM-DAV College
M.A. - English (Linguistics)
Punjab University
References
References available upon request.
Additional Highlights
- Represented the documentation team at Alcatel-Lucent Knowledge Fair 2010.
- Recognized for process automation, documentation quality, and team mentorship.
- Introduced the Confluence Wiki for project status sharing between the engineering and documentation teams.
- Successfully automated and optimized documentation processes.
- Internships: HP and Sun Microsystems.