MURALIDHARAN KRISHNASWAMY
Coimbatore
Summary
Results-driven professional with a proven track record of boosting productivity and executing tasks with efficiency. Skilled in process optimization, workflow management, and quality control to ensure operational excellence. Strong communicator and collaborative team player with demonstrated problem-solving abilities, contributing to successful project outcomes and a positive workplace culture.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Process Associate
Bosch Global Software Technologies
Coimbatore
01.2023 - Current
- Led the L2 support team for Bosch Digital Ecosystem and iTrams Connectivity Solutions, improving process quality.
- Managed access control for ALM systems to ensure data security.
- Utilized Jira Service Management, ZOHO, and Track & Release platforms to streamline operations.
- Generated weekly and monthly reports on key performance indicators to evaluate customer service effectiveness.
- Resolved escalated customer issues smoothly to maintain high satisfaction levels.
- Monitored team performance, and provided coaching to develop skills.
- Collaborated with team members on initiatives for process optimization.
- Onboarded new employees through training materials and guidance delivery.
Controls Commissioning Engineer
Pteris Global Integrated Solution (India)
Chennai
09.2022 - 01.2023
- Designed SCADA systems to optimize baggage handling operations at a newly constructed airport terminal.
- Integrated high-level control (HLC) systems with low-level control (LLC) equipment.
- Managed requirement tracking, risk analysis, and ORAT (Operational Readiness and Acceptance Test) activities.
Senior SCADA/SAC/BPI - HLC Engineer
Vanderlande Industries B.V
Muscat
04.2018 - 05.2022
- Executed process enhancements to minimize baggage misconnection incidents.
- Executed root cause analyses to enhance system upgrade reliability.
- Maintained quality documentation and automated reporting with Power BI.
- Supervised monitoring systems and coordinated maintenance strategies.
Test Engineering Analyst – SQA Team
Accenture Services Pvt Ltd
Bangalore
05.2016 - 04.2018
- Developed and performed manual and regression tests on Windows, iOS, and Chrome systems.
- Participated in Agile/Scrum-based software releases.
- Evaluated test outcomes to guarantee flawless delivery.
- Utilized JIRA, IBM DOORS, and Confluence extensively.
Education
M.B.A. in Project Management,
Alagappa University - 75%05-2021
B.E. in Mechanical Engineering,
Kumaraguru College Of Technology - 78%04-2016
Higher Secondary Certificate (HSC)
Vidya Vikas Boys Higher Secondary School - 94%03-2012
Secondary School Leaving Certificate (SSLC)
Christian Matriculation Higher Sec. School - 90%03-2010
Skills
- Customer service
- Risk assessment
- Report generation
- Process optimization
- Cross-functional collaboration
- Root cause analysis
- Agile methodologies
- Performance tracking
- Quality documentation
- Technical troubleshooting
Certification
- ISTQB® Certified Tester Foundation Level
- ITIL® 4 Foundation Level
Languages
Tamil
First Language
English
Advanced (C1)
C1
Hindi
Upper Intermediate (B2)
B2
Accomplishments
- Received the 'Best Tyro' award in April 2023 for outstanding early contributions
- Recognized with the 'Bravo' Award in December 2023 for exceptional performance and dedication
- Honored as "Ace Performer" in both November and December 2024 for consistently exceeding performance goals
Timeline
Senior Process Associate
Bosch Global Software Technologies
01.2023 - Current
Controls Commissioning Engineer
Pteris Global Integrated Solution (India)
09.2022 - 01.2023
Senior SCADA/SAC/BPI - HLC Engineer
Vanderlande Industries B.V
04.2018 - 05.2022
Test Engineering Analyst – SQA Team
Accenture Services Pvt Ltd
05.2016 - 04.2018
M.B.A. in Project Management,
B.E. in Mechanical Engineering,
Higher Secondary Certificate (HSC)
Secondary School Leaving Certificate (SSLC)
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