Muralidharan S
Chennai
Summary
Detail-oriented and proactive project coordination professional with hands-on experience in managing timelines, reporting progress, and supporting cross-functional teams in a technical environment. Proven ability to deliver monthly project updates and bi-weekly field fix reports to management, ensuring transparency and data-driven decision-making. Skilled in coordinating downstream deliverables across departments such as service, documentation, and tooling. Proficient in tools like Power BI, Excel, SharePoint, Power Automate, and Microsoft Planner to streamline workflows and enhance project visibility. Background in diagnostic development with a strong focus on field usability. Adaptable and collaborative, with a strong commitment to continuous learning, supporting team goals, and excelling in cross-cultural environments—ready to contribute for the organization goal.
Overview
3
3
years of professional experience
Work History
Manager – Vehicle Aftersales Diagnostics
Daimler India Commercial Vehicles
06.2023 - Current
- Multiple projects coordination & tracking, ranging from all the segments from LDT to HDT in truck segment and LDB to HDB in Bus segment for Diagnostic tool Development
- Managed multiple concurrent projects by setting timelines, assigning responsibilities, tracking progress, and identifying bottlenecks
- Created comprehensive project dashboards in Power BI to track KPIs such as task completion rate, project delays and issue resolution time
- Created and delivered monthly project progress reports to management, highlighting key milestones, delays, resource updates, and risk mitigations.
- Ensured consistent communication with cross-functional teams through timely reporting and escalation of critical roadblocks.
- Successfully contributed to the development of diagnostic tool contents across multiple projects, enhancing vehicle comprehension and ease of diagnosis for customers and technicians
- Shared finalized inputs, such as diagnostic content, specification data, or resolved issues, for use in technical manuals, or tool development.
- Acted as a point of contact for clarifications, ensuring downstream dependencies were met without delays.
- Developed a transparent Power BI dashboard to track market queries efficiently, identify gaps, analyze trends, and monitor KPIs
GET
Daimler India Commercial Vehicles
09.2022 - 05.2023
- Suggested effective strategies for reducing Turnaround Time (TAT) in accidental vehicle repairs by identifying and addressing key delay factors, leading to enhanced customer satisfaction and increased operational efficiency.
- Worked on a project to create an assessment model designed to pinpoint and mitigate customer pain points across eight dimensions.
- Supported in creating a Service Delivery Framework to oversee the design, development, and delivery of services by establishing procedures, key activities, approvals, and standards, all aimed at ensuring customer satisfaction and high-quality outcomes.
Education
Bachelors of Engineering - Automobile
Madras Institute of Technology
04.2022
Higher Secondary School - undefined
Jawahar Higher Secondary School
04.2018
Senior Secondary School - undefined
Jawahar Vidyalaya Senior Secondary School
04.2016
Skills
- Project tracking and milestone setting
- Cross-functional coordination
- Process Mapping
- Diagnostics software development
- Power BI(Dashboard & KPI Tracking)
- Power apps
- PowerPoint (Progress & Management Reports)
- Advanced Excel(pivot tables, charts, dashboards)
- Strong written and verbal communication
- Adaptability in Cross-cultural Teams
- Results-focused attitude
LANGUAGES KNOWN
Tamil
English
Hindi
Recognitions
- 🏆 Awarded for Power BI Dashboard Development – Recognized for designing and implementing a dynamic Power BI dashboard that significantly improved project visibility and enabled data-driven decision-making.
- 🏆 Process Innovator Award – Recognized for streamlining the delivery of diagnostic project outputs by introducing an improved reporting and coordination approach, resulting in better transparency and cross-functional alignment.
- 🏆Best Innovative Project award -Recognized for delivering an innovative final year project in my Bachelor's degree
Timeline
Manager – Vehicle Aftersales Diagnostics
Daimler India Commercial Vehicles
06.2023 - Current
GET
Daimler India Commercial Vehicles
09.2022 - 05.2023
Higher Secondary School - undefined
Jawahar Higher Secondary School
Senior Secondary School - undefined
Jawahar Vidyalaya Senior Secondary School
Bachelors of Engineering - Automobile
Madras Institute of Technology
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