ERP Software
MuraliKrishna Boddupelli
Hyderabad,TG
Summary
Dynamic CRM professional with extensive experience at RAGHURAM INFRASTRUCTURE PVT.LTD, excelling in customer relationship management and process optimization. Proven track record in achieving monthly targets and enhancing customer satisfaction through effective communication and problem-solving skills. Proficient in CRM software and MIS reporting, driving successful post-sales coordination. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
9
9
years of professional experience
1
1
Certification
1
1
year of post-secondary education
Work History
AGM (Assistant General Manager)-CRM
RAGHURAM INFRASTRUCTURE PVT.LTD
hyderabad, Telangana
08.2023 - Current
- Have Experienced of collections and reaching Monthly Targets
- Keeping customers update on latest products in order to increase sales
- Resolving customer queries and preparing ledgers and addressing issues
- Explaining customers on their query (Cancellation, Transfer Request and Registration Process)
- Focusing on Monthly projections and following with customers and sending reminder emails accordingly as per the customer service policy
- Following with bank loan process and preparing bank documents using CRM Software and retrieving data from Tally
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Resolved problems promptly to elevate customer approval.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Promptly responded to inquiries and requests from prospective customers.
Assistant Manager-CRM
INDIS GROUPS
Hyderabad, Telangana
03.2019 - 01.2023
- Have Experienced in dealing with customer looking after post sales process (Allotment Letters to customers, Welcome Calls, Resolving customer queries)
- Sending demand letters and following with respective bank fields for the payments.
- Updating all MIS reports and coordinate to send update regarding construction update to customer
- Assisted customers with opening accounts and signing up for new services.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Associate CRM
Rajapushpa Properties Private Limited
Hyderabad, Telangana
04.2021 - 04.2022
- Managed customer relationship management systems for client data organization.
- Coordinated communication between departments to enhance service delivery.
- Developed and maintained customer profiles for targeted marketing strategies.
- Analyzed customer feedback to identify service improvement opportunities.
- Assisted in the implementation of CRM software updates and training sessions.
- Collaborated with sales teams to ensure alignment on customer needs.
- Facilitated regular reporting on customer engagement trends and insights.
- Supported the development of promotional campaigns tailored to client preferences.
- Optimized existing workflows based on user feedback and usage patterns for better results.
Senior Executive - CRM
Aliens Developers
01.2018 - 03.2019
- Well trained in Real Estate Sector
- Preparing Registration Break up's
- Have experience in dealing with customers face to face and telephonically and resolve queries
- Demand Letters-Allotment letters
- Coordination with Bank for loan process
- Coordinate with customers for registrations and handovers
- Solving and sorting out the issues
- Well versed with TDS & online challan payments
- Updating the clients regarding the status of consignments from time to time
- Ensuring the updating of all customers' details and records
- Coordinating with the planning and project teams to give the technical progress of particular client's property
- Contributes to team effort by accomplishing related results as needed
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Handover more than 400 + flats
- Preparation of Draft Sale deeds
Photography Assistant
Hamstech College of Creative Education
Hyderabad, Telangana
06.2017 - 09.2017
- Planned and prepared for on-location and studio shoots.
- Edited, toned, captioned, and uploaded photographs for publication.
- Reviewed images and selected best frames to present in client portfolio for purchase.
- Selected and set up appropriate props, backdrops, and lighting.
Education
Master of Science - CSE
01.2023 - 01.2024
B.Tech - EEE
01.2017
Intermediate - MPC
01.2013
SSC -
01.2011
Skills
- Excel
- CRM software utilization
- Customer relationship management
- MIS reporting
- Post-sales coordination
- Sales strategy development
- Process optimization
- Time management
- Performance tracking
- Reporting and documenting
- Easy Solving Skills
- Good at Understanding
- Adaptability
- Good at Communicating
- Strategic planning skill
- Team leadership strength
- Training and development skill
- Business operations background
- Employee relations
- Vendor relationship management
- Sales techniques
- Business development
- Business operations
- Sales coaching
- Financial reporting
- Inventory control
- Workflow coordination
Personal Information
- Date of Birth: 05/25/96
- Marital Status: Single
- Email Address : Muralikrishnaboddupelli@gmail.com/boddupellimuralikrishna@gmail.com
- Current Location : Hyderabad, Banjara Hills Road No.3
- Mobile Number: +91 9032445586/9502433220
- LinkedIn Profile : https://www.linkedin.com/in/muralikrishna-boddupelli
- Nationality : Indian
- Permanent Address : Godavarikhani, Ramagundam
Extracurricular Activities
District level TT Champion Organizing Photography at free lancing - Wedding Shoots (Pre and Post)
Hobbies and Interests
- Photography
- Playing TT
- Badminton
Projects
PROJECTS HANDLED
RAGHURAM GROUP
Managed complete CRM lifecycle for large-scale residential projects, including booking coordination, agreement processing, payment tracking, customer communication, escalation handling, and possession coordination. Acted as the primary escalation point for customer grievances and ensured timely resolution with cross-functional teams.
- Global Homes & Heights LLP – A2A Homeland Project (Phase I & II), Balanagar
- The Vue Residences, Puppalaguda
- Sattva Magnus, Shaikpet
Handled end-to-end CRM operations for multiple large residential township projects, including documentation support, payment follow-ups, customer engagement, CRM database management, and seamless coordination for flat handover processes. Ensured strong post-sales service and customer satisfaction across all projects.
- INDIS One City
- INDIS Pbel City
- INDIS VB City
- INDIS Viva City
Managed CRM operations for premium gated community projects, overseeing complete customer lifecycle activities from booking to possession. Ensured smooth coordination between customers and internal departments including sales, finance, legal, and project teams.
- Rajapushpa Provincia-Phase-1
Handled CRM and post-sales operations for a premium township project. Managed customer lifecycle activities, documentation coordination, payment tracking, and escalation resolution, ensuring timely and effective customer service delivery.
Disclaimer
I do hereby declare that the above information is true to the best of my knowledge.
Languages
- Telugu
- Hindi
- English
- Telugu
- Hindi
Job Profile
Dynamic and result-oriented CRM professional with over 9 years of experience in the real estate industry, specializing in customer relationship management, sales coordination, and post-sales operations. Proven expertise in managing end-to-end customer lifecycle from lead conversion support to post-booking services, ensuring high levels of customer satisfaction and retention.
Experienced in handling CRM systems, streamlining processes, and coordinating with cross-functional teams including sales, legal, finance, and project teams to ensure seamless customer experience. Skilled in managing escalations, collections follow-ups, agreement execution, and possession processes.
- Manage end-to-end CRM operations including post-sales activities, customer engagement, and retention
- Coordinate with sales team for smooth booking to handover process
- Handle customer queries, escalations, and ensure timely resolution
- Oversee collections, payment follow-ups, and documentation (agreements, allotment letters, etc.)
- Maintain and optimize CRM software for data accuracy and reporting
- Generate MIS reports and track project performance metrics
- Liaise with legal, finance, and construction teams for seamless operations
- Lead and mentor CRM team members to achieve service excellence
- Ensure compliance with company policies and regulatory requirements
Certification
Salesforce and Full Stack Developer
Accomplishments
Best Collection Award and Best Handing Over Award
Software
Tally Prime
Developing of CRM Software(Farvision)
Selldo Sales Software
Interests
Photography
Wedding
Wildlife Photography
Timeline
AGM (Assistant General Manager)-CRM - RAGHURAM INFRASTRUCTURE PVT.LTD
08.2023 - Current
Birmingham City University - Master of Science, CSE
01.2023 - 01.2024
Associate CRM - Rajapushpa Properties Private Limited
04.2021 - 04.2022
Assistant Manager-CRM - INDIS GROUPS
03.2019 - 01.2023
Senior Executive - CRM - Aliens Developers
01.2018 - 03.2019
Photography Assistant - Hamstech College of Creative Education
06.2017 - 09.2017
Gurunanak Institute of Technology - B.Tech, EEE
Narayana Juniorcollege - Intermediate, MPC
Sach Deva School of Excellence - SSC,