Murtaaz Aziz

Strategic Leadership: Spearheaded a team of 40 professionals, overseeing both Air Travel and Non-Air Product divisions, UAE Tele Sales, and Tech Support. Implemented staff development initiatives that encouraged skill growth and elevated individual responsibilities.

Revenue Growth:

• Negotiating corporate and best rates with hotels.
• Involved in sales strategies.
• Reduce travel expenses by 38% through renegotiation of vendor (Hotel, Airlines) contracts Completed monthly budget reports, presented at department meetings, and sought out areas for cost savings.
• Networking with prospective clients and generating business from existing accounts thus achieving profitability and increased growth.

Client-Centric Focus:

• Building strong relationships with clients.
• Responding to all phone enquiries promptly, courteously and in a friendly manner.
• Identifying and researching potential leads and opportunities, defining competitors share, competitor’s strengths and weaknesses, establishing targeted market share.

Corporate Client Management

Client Portfolio Management: Successfully managed a diverse portfolio of Dubai Corporate clients, totaling over 400, while leading a dedicated team. Oversaw client relations, addressed concerns, and provided tailored consultative services

• Directed and supervised team of 40 employees in daily operations.
• Reviewed reports from subordinate staff members before submitting them to senior management.

Global Client Engagement: Delivered exceptional service to high-profile corporate clients, including international organizations such as UNAMA and EUPOL of Kabul. Ensured their unique travel requirements were met.