Murtaaz Aziz Challawala
UAE Corporate Travel Operations & Back Office Lead
Ajmer
Summary
Senior Corporate Travel Operations Leader with 12+ years of experience managing multi-location UAE travel operations (UAE) from India.
Leading a 40-member back-office team across reservations, non-air services, tech support, BSP compliance, and fare optimization.
Experienced in revenue monitoring, profit analysis, operational risk control, workforce planning, escalation management, and 24/7 service continuity. Strong expertise in GDS systems (Galileo, Amadeus), performance analytics, and cross-border team leadership.
Overview
12
12
years of professional experience
Work History
UAE Corporate Travel – Back Office Operations Lead
Satguru Travel & Tourism
Ajmer
01.2022 - Current
- Managing and supervising a 40-member UAE Corporate Back Office team across five operational divisions.
- Overseeing Dubai & Abu Dhabi air reservations, hotel bookings, transfers, and non-air services.
- Ensuring seamless coordination between UAE front office and India back office.
- Delivering structured 24/7 service continuity through shift planning and workload management.
- Supervising BSP monitoring, reconciliation, and compliance processes.
- Managing UN/HX/TX notifications to prevent no-show losses and revenue leakage.
- Leading fare optimization team to maximize profit margins and pricing efficiency.
- Handling GDS-related escalations (Amadeus & Galileo).
- Tracking and reporting monthly revenue, profit margins, and document volumes.
- Preparing and sharing monthly management reports with senior leadership.
- Handling high-level operational escalations cross Backoffice.
- Conducting interviews and approving final hiring decisions for back-office roles.
- Coordinating with HR on performance management and workforce planning.
- Coordinating with IT to ensure uninterrupted operational system performance.
Corporate Travel Operations – Dubai Market
Satguru Travel & Tourism
Ajmer
01.2018 - 12.2021
- Managed corporate reservations, escalations, and service delivery for UAE market clients.
- Managed portfolios for over 280 Corporates clients.
- Trained and mentors 20 Travel corporate staff.
- led both voice and non-voice processes, specialising in customer service enhancement.
- Oversaw, Day to day flight and hotel booking.
Corporate Travel Operations – Kabul Market
Satguru Travel & Tourism
09.2013 - 12.2017
- provided travel solution to Big Corporate key client, UNAMA, EUPOL, WHO etc.
- Manage GDS like galileo for all the complex booking.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
IATA -
Sai's Seven Sea Training Institute of International Travel
Vallabh Vidyanagar, India 04.2001 -
BBA - Business
CP Patel & FH Shah Commerce College
Vallabh Vidyanagar, India 04.2001 -
Skills
Corporate Travel Operations Management
Air Reservations & Non-Air Services
BSP Monitoring & Compliance
Fare Optimization & Revenue Protection
UN / HX / TX Notification Management
GDS Systems (Amadeus, Galileo)
Escalation & Risk Management
Performance Reporting & Data Analytics
Budget Coordination
Recruitment & Workforce Planning
24/7 Helpdesk Operations
Client Escalation Handling
BSP Management
MS Excel (Reporting & Profit Tracking)
24/7 Helpdesk Operations
Client Escalation Handling
BSP Management
MS Excel (Reporting & Profit Tracking)
Accomplishments
- Received a special invitation to dubai for client appreciation meeting due to outstanding travel service in 2017.
Corporate Client Recognition
Timeline
UAE Corporate Travel – Back Office Operations Lead
Satguru Travel & Tourism
01.2022 - Current
Corporate Travel Operations – Dubai Market
Satguru Travel & Tourism
01.2018 - 12.2021
Corporate Travel Operations – Kabul Market
Satguru Travel & Tourism
09.2013 - 12.2017
IATA -
Sai's Seven Sea Training Institute of International Travel
04.2001 -
BBA - Business
CP Patel & FH Shah Commerce College
04.2001 -