Microsoft word , Microsoft excel
Preeti Rai
Back Office Travel Consultant
Bangalore
Summary
Promoted to Back Office Travel Consultant at **dnata Pvt. Ltd., recognized for consistently delivering exceptional customer service and maintaining high client satisfaction through effective communication and attention to detail. Experienced in managing end-to-end travel arrangements and documentation while efficiently handling high-volume workflows in a fast-paced environment.
Demonstrated strong multitasking and organizational abilities by managing client accounts and operational responsibilities during team members’ leave periods, ensuring uninterrupted service delivery. Provided guidance and support to new team members to uphold quality standards and operational efficiency.
Proactively prioritized and responded to urgent emails on a priority basis to prevent last-minute escalations, ensuring timely resolutions and maintaining seamless coordination with clients and internal stakeholders.
Overview
4
4
years of professional experience
1
1
Certification
3
3
Languages
Work History
Back Office Travel Consultant
Dnata Pvt Ltd
03.2024 - Current
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
- Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
Visa Consultant
Vfs Pvt Ltd
11.2021 - 2023
- Organized client files efficiently, ensuring easy access to critical information during consultations and application preparation.
- Enhanced client satisfaction by providing personalized visa consultation services and addressing individual needs.
- Trained new team members on company procedures and best practices, fostering a supportive work environment focused on quality service provision.
- Served as a reliable resource for colleagues, sharing insights and expertise gained through experience working on various visa types and cases.
- Effectively managing crowd and doing multitasking in the peak times
Education
Bachelor of Arts - Humanity And Arts
Ignou University
Guwahati 03.2026
High School Diploma - Aviation Management
Fledge University
Guwahati 11.2021
High School Diploma - Higher Secondary in Arts And Humanities
Army Public School Narengi
Guwahati 03.2019
Skills
Travel arrangements
Travel research
Documentation preparation
Administrative tasks
Exceptional customer service
Strong communication skills
Travel industry expertise
Interpersonal communications
Social media
Company guidelines and procedures
High volume environments
Mentoring and training
Travel documentation
Problem-solving
Customer service
Decision-making
Time management abilities
Time management
Microsoft office
Problem-solving abilities
Active listening
Teamwork and collaboration
Team collaboration
Payment processing
Corporate travel
Excellent communication
Organizational skills
Multitasking
Self motivation
Adaptability and flexibility
Relationship building
Software
Certification
Student of the month
Interests
Travelling and cooking
Timeline
Back Office Travel Consultant
Dnata Pvt Ltd
03.2024 - Current
Visa Consultant
Vfs Pvt Ltd
11.2021 - 2023
Student of the month
03-2021
Bachelor of Arts - Humanity And Arts
Ignou University
High School Diploma - Aviation Management
Fledge University
High School Diploma - Higher Secondary in Arts And Humanities
Army Public School Narengi