Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Murtaza Madraswala

Mumbai

Summary

Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations. Motivated individual with business acumen and willingness to take on challenging roles. Tech-savvy and quick learning with technical know-how, social media expertise and sales abilities to support and drive substantial growth. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

7
7
years of professional experience

Work History

Team Leader

One Point Solutions Limited
Mumbai
03.2024 - Current
  • Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
  • Monitored daily workflow to ensure adherence to established policies and procedures.
  • Established clear expectations for employees, providing guidance when needed.
  • Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
  • Analyzed data from various sources to identify areas of improvement in the department's operations.
  • Collaborated with other departments to ensure alignment of goals across teams.
  • Maintained a positive work environment that promoted collaboration between team members.
  • Ensured compliance with all safety regulations in the workplace.

Team Leader

Datamatics Business solution limited
Mumbai
04.2021 - 02.2024
  • Organized client meetings to provide project updates.
  • Collaborated with other departments to ensure successful completion of cross-functional projects.
  • Identified needs of customers promptly and efficiently.
  • Managed client relations training to encourage high prospect-to-client conversion ratios and frequent referrals from past clients.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Conducted regular meetings with the SME team to review progress and address any issues.
  • Implemented strategies to take advantage of new opportunities.
  • Participated in recruitment activities such as interviewing potential candidates for open positions within the SME team.
  • Evaluated needs of departments and delegated tasks to optimize overall production.
  • Coordinated team activities and delegated tasks to ensure efficient completion of projects.

Senior Customer Service Executive

Datamatics Business solution limited
Mumbai
04.2017 - 03.2021
  • Resolved escalated customer service issues in a timely manner.
  • Updated databases with new and modified customer data.
  • Implemented processes and procedures that improved the efficiency of the department.
  • Strengthened customer retention by offering discount options.
  • Ensured compliance with applicable laws, regulations and company policies when dealing with customers.
  • Collaborated with sales team members to stay current on inventory levels and resolve item issues.

Education

B.com - Ecommerce

Mumbai University
Mumbai, MH
06-2015

HSC - Commerse

Mumbai University
Mumbai
06-2012

SSC - High School Administration

The Saraswati Vidhalaya
Mumbai
04-2010

Skills

  • Stakeholder Management
  • Coaching and Mentoring
  • Research Capabilities
  • Training and Mentoring
  • Strategic Thinking
  • Strong Analytical Skills
  • Project Planning
  • Improvement Plan Knowledge
  • Experience in Leadership
  • Logistics Coordination
  • Complaint resolution
  • Overtime Management

Languages

Hindi
First Language
English
Intermediate (B1)
B1
Gujarati
Upper Intermediate (B2)
B2
Marathi
Elementary (A2)
A2

Timeline

Team Leader

One Point Solutions Limited
03.2024 - Current

Team Leader

Datamatics Business solution limited
04.2021 - 02.2024

Senior Customer Service Executive

Datamatics Business solution limited
04.2017 - 03.2021

B.com - Ecommerce

Mumbai University

HSC - Commerse

Mumbai University

SSC - High School Administration

The Saraswati Vidhalaya
Murtaza Madraswala