Vignesh Mathiazhan
Chennai
Summary
Results-driven team leader with over 10 years of experience in international high-profile roles. Demonstrated success in spearheading order to cash process transitions, optimizing efficiency, and enhancing financial performance. Skilled at supporting global OTC solutions across diverse industry verticals such as utilities, finance, media, and logistics.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Team Leader
DHL Global Forwarding
10.2022 - Current
- Oversee the Europe Collections team, consisting of 15 members
- Successfully transitioned both process and stabilized within the timeline
- Implemented an initiative to follow up on overdue invoices, resulting in a 20% reduction in outstanding balances and a 15% increase in cash collection efficiency
- Organized cross-departmental meetings to address problematic accounts, negotiating payment plans for 50+ clients and reducing contract disputes by 30%
- Managed customer escalations and disputes, achieving a 95% resolution rate and bolstering client satisfaction
- Driving transformation projects for Process Improvement
- Collaborated with Business Partners (BPs) to review and optimize processes, addressing escalations promptly
- Regularly maintain the ERP tool, allocating accounts to respective collectors for efficient management
- Maintain BOTS for smooth business actions.
Assistant Manager
Genpact India Pvt Ltd.
01.2021 - 08.2022
- Oversee the Americas Billing & Collections team, consisting of 13 members
- Successfully transitioned both process and stabilized within the timeline
- Offered coaching and mentoring to the team, enhancing proficiency in the Order to Cash domain
- Designed and managed performance scorecards to assess and improve the individual performance
- Facilitated and managed escalation calls with Key Account Managers and Dispute teams
- End to End responsibility for a Major group of the billing Process invoice preparation and Review
- Present Collections and Billing Process performances on the monthly governance call
- Maintain a robust control environment: Process controls
- Maintain SOPs through ownership, regular reviews, updates, communication, training, compliance monitoring, and handling exceptions.
Process Specialist
Fidelity Investments
03.2018 - 10.2020
- Oversee the Americas collections team, consisting of 4 members
- Managed key accounts, overseeing high-value and critical customers
- Support the team in achieving SLAs and individual goals
- Coach and mentor new associates in the collections process
- Preparing presentations for the weekly review call
- Conducted daily reviews of the portfolio to identify and address potential delinquencies in their early stages
- Successfully negotiated with customers to collect outstanding balances in full, utilizing effective communication and persuasion techniques
- Implemented targeted follow-up strategies to ensure timely payments and minimize the risk of accounts ageing
- Proficient in handling customer disputes, addressing concerns related to billing, payments, and account discrepancies
- Specialized in working on aged debts, implementing targeted strategies for efficient recovery.
Senior Process Associate
Capgemini Technology Services India, Ltd
01.2017 - 02.2018
- Managed inbound and outbound calls to address overdue balances
- Negotiated effectively for full outstanding balance collection
- Specialized in recovering aged debts with targeted strategies
- Implemented follow-up plans to ensure timely payments
- Generating and issuing invoices accurately and timely
- Resolving billing discrepancies or issues promptly
- Adhering to billing policies, procedures, and regulations
- Resolving billing discrepancies or issues promptly.
Senior Process Associate
Accenture Services India PVT. Ltd.
04.2014 - 12.2016
- Made outbound calls and received inbound calls from customers to address and discuss past due balances
- Successfully negotiated with customers to collect outstanding balances in full, utilizing effective communication and persuasion techniques
- Reached out to an average of 50 customers daily, maintaining a proactive approach in debt resolution
- Specialized in working on aged debts, implementing targeted strategies for efficient recovery
- Implemented targeted follow-up strategies to ensure timely payments and minimize the risk of accounts ageing
- Compile and distribute aging reports to the team to assess and optimize cash flow
- Proficient in preparing and disseminating Management Information System (MIS) reports to internal and external stakeholders
- Cross-trained in Billing and Master Data Management processes for versatile skill set.
Education
Bachelor of Business Management - Computer Applications
Bharathiar University
Coimbatore, India04-2012
Skills
- Collections
- Billing
- SLA Management
- Stakeholder Management
- Team Management
- Project Management
- Process Improvement
- Transition Management
- Presentation Skills
- Strategic Planning
- Change Management
- Risk Management
Languages
Tamil
English
Projects
Led successful OTC project transitions and guided the team to effectively retain critical processes. Initiated and completed Lean Six Sigma Green Belt certification project under "Business Framework & Capacity Optimization".Successfully completed the Credit alignment and enhancement project to improve cash flow.
Personal Information
- Passport Number: P0934934
- Date of Birth: 05/21/92
- Gender: Male
- Nationality: Indian
Certification
Lean Six Sigma - Green Belt
Timeline
Team Leader
DHL Global Forwarding
10.2022 - Current
Assistant Manager
Genpact India Pvt Ltd.
01.2021 - 08.2022
Process Specialist
Fidelity Investments
03.2018 - 10.2020
Senior Process Associate
Capgemini Technology Services India, Ltd
01.2017 - 02.2018
Senior Process Associate
Accenture Services India PVT. Ltd.
04.2014 - 12.2016
Lean Six Sigma - Green Belt
Bachelor of Business Management - Computer Applications
Bharathiar University
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