Murtaza Madraswala

I am an Enterprise Data Protection & Infrastructure Engineer specializing in the design, implementation, and optimization of large-scale backup and recovery ecosystems. With extensive hands-on experience in Commvault Data Protection Suite, VMware virtualization, and SAN-based storage architectures, I ensure business-critical data is always available, secure, and compliant.

• Enterprise Backup & Recovery: Architect, administer, and optimize multi-petabyte environments using Commvault, with advanced skills in CommServe management, Media Agent scaling, deduplication policies, and disaster recovery planning.
• VMware Data Protection: Manage backup of 2000+ VMware VMs leveraging HotAdd, SAN, and NBD transport modes, along with IntelliSnap integration for high-performance snapshot-based backups.
• Storage & SAN Integration: Skilled in NetApp, DELL ME5084, IBM TS4500 LTO libraries, and FC SAN infrastructures, ensuring seamless data flow between production and backup networks.
• Performance Engineering: Optimize backup throughput (~300–400 TB nightly) by tuning deduplication (DDB management, SSD caching), refining network architectures (dedicated VLANs), and eliminating bottlenecks
• Tape & Archival Management: Administer disk-to-disk-to-tape (D2D2T) workflows, perform tape drive/media validation for LTO9 libraries, and enforce compliance-driven retention policies.
• Disaster Recovery & Compliance: Ensure regulatory compliance through Commvault DR metadata backups and secure multi-site data replication.

Worked as an L1 Backup Operations Engineer, providing day-to-day support for enterprise backup environments using IBM Spectrum Protect (TSM) and Commvault. Focused on monitoring, troubleshooting, and executing backup/restore requests, while collaborating with L2/L3 teams for escalations and long-term fixes.

• Backup Operations (L1): Monitored daily backup jobs, validated successful completion, and handled failures across Commvault and TSM environments.
• Incident Management: Investigated common job failures (e.g., client connectivity issues, storage full errors, media unavailability) and resolved or escalated as per SLA.
• Restore Requests: Executed on-demand restores for business users (VMs, databases, file systems), ensuring data integrity and timeliness.
• Tape Management (TSM & Commvault): Assisted in tape mounting, demounting, and tracking of media for offsite storage. Coordinated with library teams for media verification and replacement.
• Client Configuration: Performed basic client onboarding tasks such as agent installation, policy assignment, and schedule verification.
• Reporting: Generated daily/weekly reports on backup status, SLA adherence, and incident closure rates for management review.
• Knowledge Transition: Documented recurring issues, standard operating procedures, and troubleshooting steps to streamline operations.

Worked as an L1 Unix/Linux Administrator, responsible for day-to-day system operations, monitoring, and incident resolution across IBM Power Systems (P7, P8, P9 AIX servers) and Red Hat Enterprise Linux (RHEL) environments. Focused on ensuring system availability, user management, and first-level troubleshooting under strict SLA environments.

• System Monitoring & Health Checks: Monitored server performance (CPU, memory, storage utilization) using tools like NMON, topas, vmstat, iostat, and Linux equivalents.
• User & Access Management: Created and managed user accounts, groups, sudo privileges, and SSH key configurations.
• Filesystem & Storage Tasks: Monitored filesystem utilization, extended logical volumes, and managed disk partitions on both AIX (LVM, JFS2) and RHEL (LVM, ext4/xfs).
• Patch & Package Management: Assisted in applying OS patches, security updates, and RPM package installations under senior guidance.
• Incident & Service Requests: Responded to tickets for password resets, user access issues, disk space alerts, and system reboots.
• Backup & Recovery Coordination: Supported integration with backup teams for client configurations (TSM/Commvault agents on Unix servers).
• System Start/Stop Procedures: Executed standard operating procedures (SOPs) for application/service restarts during planned maintenance windows.
• Escalation Management: Identified and escalated hardware, kernel, or performance issues to L2/L3 teams with preliminary diagnostics.

Started career as a Data Center Operator (DCO), responsible for monitoring, executing, and supporting banking core processes on Oracle Flexcube. Worked closely with IT operations, backup teams, and application teams to ensure error-free End-of-Day (EOD) and Beginning-of-Day (BOD) operations. Gained strong exposure to backup verification, scripting, and system process automation in a mission-critical banking environment.

• Banking Operations Support: Executed and monitored EOD/BOD processes in Oracle Flexcube, ensuring all transactions and reports were successfully processed before business hours.
• Backup & Restore Verification: Cross-verified daily database and file backups, validated restore tests, and coordinated with backup teams for SLA compliance.
• Batch & Script Execution: Scheduled and pushed automation scripts, SQL jobs to support banking operations and system maintenance.
• Monitoring & Incident Handling: Monitored system logs, application processes, and server alerts; raised incidents in case of failures during banking cycles.
• Reporting & Documentation: Generated daily operations reports for management, documenting job status, errors, and resolution steps.
• Coordination with IT Teams: Worked closely with DBA, Unix/Linux, and backup teams for escalations and issue resolution.