Murtuza Gulamaliwala
Pune
Summary
Dynamic Director of Global Infrastructure at MediaRadar, driving cloud-native transformations and enhancing reliability through AI. Achieved a 40% reduction in on-premise footprint while fostering team collaboration and mentoring. Expert in cloud architecture and incident management, with a proven track record of optimizing resource utilization and improving deployment frequency.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Director – GlobaL Infrastructure
MediaRadar
07.2022 - Current
- Leading a global team of 10+ engineers managing infrastructure across data centers and 2 public clouds.
- Spearheaded transition to cloud-native, SRE-driven operating model, enhancing reliability through AI integration.
- Defined and executed a 3-year infrastructure roadmap, resulting in a 40% reduction in on-premise footprint and a seamless migration of 200+ mission-critical applications to AWS and Azure.
- Championed the adoption of SRE principles, establishing formal SLIs/SLOs for all core services.
- Integrated AIOps platforms to correlate millions of events into actionable alerts, reducing noise by 80% and enabling predictive anomaly detection.
- Implemented AI-powered chatbot (Slack/MSTeams integrated with OpenAI API) automating incident triage, retrieving runbooks, and suggesting remediation steps, reducing MTTR for critical incidents by 50%.
- Led the migration to Amazon EKS and deployed Kubernetes event-driven autoscaling (KEDA) integrated with custom metrics.
- Embedded security into the SDLC by integrating SAST/DAST tools (SonarQube, Synk) into CI/CD pipelines, reducing critical vulnerabilities in production by 60%.
- Implemented cloud financial management tools and policies, optimizing resource utilization and saving the organization $1.2M annually in cloud spend.
- Restructured infrastructure organization into platform and SRE teams, introduced blameless post-mortems, reduced burnout, and increased deployment frequency by 3x.
Principal Site Reliability Engineer (SRE)
Symphony AI
10.2019 - 07.2022
- Reduced mean time to detection (MTTD) by 60% via centralized logging (ELK) and real-time metrics dashboards (Grafana), enabling proactive issue resolution before customer impact.
- Designed hybrid cloud CI/CD pipelines (Jenkins/CircleCI) to support the refactoring of monolithic applications into containerized microservices on Kubernetes, handling 10x growth in traffic.
- Automated configuration management across dev/staging/prod environments with Ansible, minimizing environment-specific bugs and rollback failures.
- Containerized legacy Java/.NET applications with Docker and orchestrated deployment schedules via Kubernetes, enhancing resource utilization and scalability.
- Partnered with development teams to implement security scanning (DevSecOps) within the pipeline, shifting left on vulnerability detection.
- Developed AI-centric solutions tailored for retail, consumer packaged goods, and finance sectors, driving innovation and improving client outcomes.
Manager – Site Reliability Engineering (SRE)
Mediaocean Asia
05.2013 - 10.2019
- Led team of 5 system engineers in transition from legacy data center tools to AWS cloud-native services (EC2, S3, RDS), improving scalability and reliability.
- Managed full SDLC and release pipelines for APAC infrastructure, handling 50+ production deployments weekly with zero downtime.
- Reduced deployment failures by 80% by implementing a self-service CI/CD portal using Jenkins and Quickbuild, empowering developers to trigger their own builds.
- Centralized configuration management with Puppet/Ansible, reducing new server provisioning time from days to hours, facilitating faster deployments.
- Implemented APM (New Relic) and infrastructure monitoring (Nagios/ELK), enabling business-level visibility into application performance and customer experience.
- Oversaw development of software platform for advertising industry, enhancing user engagement through improved application features.
- Earned Global 'Client-Focused' Award for exceptional service delivery in APAC infrastructure revamp.
Senior System Engineer
Synechron Technologies
05.2010 - 05.2013
- Maintained 99.9% SLA uptime for 400+ Linux servers in a 24x7x365 high-availability production environment.
- Automated daily health checks and patch management via shell scripts, reducing manual intervention by 90%.
- Monitored infrastructure performance with Nagios and Ganglia, resolving bottlenecks and hardware failures to ensure system reliability.
- Managed remote infrastructure for US-based financial clients, ensuring compliance with industry standards and enhancing service delivery.
Technical Support Engineer
Mphasis (HP Partner)
03.2009 - 05.2010
- Delivered L2 support for HP hardware and software while managing escalations and updating the knowledge base for global customers.
- Provided technical assistance to customers using HP products and services.
- Diagnosed software and hardware issues for diverse client environments.
- Collaborated with cross-functional teams to resolve complex technical problems.
IT Engineer
Raj System (HP Partner)
01.2007 - 04.2009
- Maintained desktops, laptops, and servers for domestic banks; troubleshot LAN infrastructure and hardware issues.
- Designed and implemented IT infrastructure solutions for diverse client needs.
- Managed system installations and configurations for optimal performance.
- Provided technical support and troubleshooting for hardware and software issues.
Education
BCS - Computer Science
Sikkim Manipal University
01-2016
Diploma in Computer Engineering -
Gujarat University
01-2006
Skills
- Cloud Architecture (AWS/Azure/GCP)
- Data Center Consolidation
- Hybrid Cloud
- ITIL
- M&A Integration
- CI/CD Pipelines (Jenkins,AzureDevOps, GitHub Actions)
- Infrastructure as Code (Terraform, CloudFormation, Ansible)
- Configuration Management
- SLIs/SLOs
- Incident Management
- Site reliability engineering
- DevSecOps practices
- Cloud financial management
- Vulnerability Management
- IAM
- Secrets Management (HashiCorp Vault)
- Compliance - SOC2
- Kubernetes (EKS, AKS)
- Docker
- Service Mesh (Istio)
- Serverless
- Team Building & Mentoring
- Stakeholder Communication
- Cloud infrastructure
Certification
- Certified Kubernetes Administrator (CKA)
- AWS Certified Solutions Architect
- Microsoft Certified: Azure Administrator
- Hashi Corp Certified: Terraform Associate.
- ITIL Foundation v3
Timeline
Director – GlobaL Infrastructure
MediaRadar
07.2022 - Current
Principal Site Reliability Engineer (SRE)
Symphony AI
10.2019 - 07.2022
Manager – Site Reliability Engineering (SRE)
Mediaocean Asia
05.2013 - 10.2019
Senior System Engineer
Synechron Technologies
05.2010 - 05.2013
Technical Support Engineer
Mphasis (HP Partner)
03.2009 - 05.2010
IT Engineer
Raj System (HP Partner)
01.2007 - 04.2009
BCS - Computer Science
Sikkim Manipal University
Diploma in Computer Engineering -
Gujarat University