MURTUZA HAMID
MANAGER
Mumbai,MH
Summary
Dynamic leader with a proven track record at PARADISE CHEMICALS, excelling in operations management and team leadership. Spearheaded initiatives that significantly enhanced customer satisfaction and team performance. Expert in strategic planning and CRM, consistently achieving sales targets. Demonstrated ability to boost profitability and foster strong client and team relationships.
Overview
9
9
years of professional experience
Work History
Manager
PARADISE CHEMICALS
10.2018 - 09.2024
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Established team priorities, maintained schedules and monitored performance.
- Developed and maintained relationships with customers and suppliers through account development.
GOLD LOAN MANAGER
DCB Bank
06.2017 - 09.2018
- Strengthened relationships with clients by providing personalized service and addressing concerns promptly.
- Maintained a strong understanding of market trends and competitor offerings, allowing for the strategic positioning of products to attract new customers while retaining existing ones.
- Managed a diverse portfolio of loans, ensuring all accounts remained current and well-maintained through diligent oversight.
- Boosted overall profitability by identifying new business opportunities within the local market, promoting appropriate financial products to potential customers.
- Consistently met sales targets through proactive client outreach and relationship building efforts.
- Reduced loan processing time by implementing efficient workflow management systems.
Sales Executive
GRAPHIC INTERNATIONAL LLC
05.2015 - 04.2017
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
- Achieved or exceeded company-defined sales quotas.
- Informed customers of promotions to increase sales productivity and volume.
Education
Bachelor of Management Studies - Marketing
PATKAR VARDE COLLEGE
MUMBAI 04.2001 -
Skills
Team Leadership
Languages
English
Advanced (C1)
Hindi
Advanced (C1)
Gujarati
Upper intermediate (B2)
Work Preference
Work Type
Full TimeImportant To Me
Career advancementWork-life balanceCompany CultureWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Puzzle solving
Timeline
Manager
PARADISE CHEMICALS
10.2018 - 09.2024
GOLD LOAN MANAGER
DCB Bank
06.2017 - 09.2018
Sales Executive
GRAPHIC INTERNATIONAL LLC
05.2015 - 04.2017
Bachelor of Management Studies - Marketing
PATKAR VARDE COLLEGE
04.2001 -
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