Murtuza Jaoarawala

I began my career as a consultant with Serco, working on the Schlumberger process (RJMC). Within a few months, I was promoted to Senior CSA, and subsequently advanced to the role of Team Leader, reflecting my ability to deliver results and take on leadership responsibilities. After two successful years with Serco, I transitioned to Sutherland Global Services, continuing to expand my expertise and contribute to organizational success. Within a few months, I was promoted to Senior CSA, and subsequently advanced to the role of Team Leader, reflecting my ability to deliver results and take on leadership responsibilities. After two successful years with Serco, I transitioned to Sutherland Global Services, continuing to expand my expertise and contribute to organizational success.Within a few months, I was promoted to Senior CSA and subsequently advanced to the role of Team Leader, reflecting my ability to deliver results and take on leadership responsibilities. After two successful years with Serco, I transitioned to Sutherland Global Services, continuing to expand my expertise and contribute to organizational success. Within a few months, I was promoted to Senior CSA, and subsequently advanced to the role of Team Leader, reflecting my ability to deliver results and take on leadership responsibilities. After two successful years with Serco, I transitioned to Within a few months, I was promoted to Senior CSA, and subsequently advanced to the role of Team Leader, reflecting my ability to deliver results and take on leadership responsibilities. After two successful years with Serco, I transitioned to Sutherland Global Services, continuing to expand my expertise and contribute to organizational success. Within a few months, I was promoted to Senior CSA, and subsequently advanced to the role of Team Leader, reflecting my ability to deliver results and take on leadership responsibilities. After two successful years with Serco, I transitioned to Sutherland Global Services, continuing to expand my expertise and contribute to organizational success.Within a few months, I was promoted to Senior CSA and subsequently advanced to the role of Team Leader, reflecting my ability to deliver results and take on leadership responsibilities. After two successful years with Serco, I transitioned to Sutherland Global Services, continuing to expand my expertise and contribute to organizational success. Within a few months, I was promoted to Senior CSA, and subsequently advanced to the role of Team Leader, reflecting my ability to deliver results and take on leadership responsibilities. After two successful years with Serco, I transitioned to Sutherland Global Services, continuing to expand my expertise and contribute to organizational success.

As a Logistics Team Leader at Schlumberger (GJMC), I am responsible for supervising call center operations that ensure the smooth and compliant movement of vehicles. My role involves leading a team to track logistics activities, verify ticket compliance, and coordinate safe and timely transportation in alignment with Schlumberger’s operational standards and HSE requirements.Logistics Team Leader at Schlumberger (GJMC), I am responsible for supervising call center operations that ensure the smooth and compliant movement of vehicles. My role involves leading a team to track logistics activities, verify ticket compliance, and coordinate safe and timely transportation in alignment with Schlumberger’s operational standards and HSE requirements.

• Lead and manage the logistics call center team to ensure proper vehicle movement across operations.
• Track vehicles in real time to monitor progress, and resolve delays or issues.
• Verify compliance of tickets raised for vehicle movement, ensuring accuracy and adherence to procedures.
• Coordinate with drivers, field teams, and stakeholders to guarantee timely and safe transportation.
• Maintain records of logistics activities, and prepare reports for management review.
• Ensure compliance with HSE standards during all logistics operations.
• Provide training and guidance to team members on tracking systems, compliance checks, and safety protocols.
• Deliver high-quality service to internal stakeholders and external clients by ensuring smooth logistics operations.
• Utilize MS Office and tracking software for documentation, reporting, and monitoring.
• Strong leadership and team management abilities in a call center logistics environment.
• Proficiency in vehicle tracking systems and ticket compliance processes.
• Good knowledge of MS Excel for data analysis, reporting, and operational tracking.
• Knowledge of occupational safety regulations and environmental protection practices.
• Excellent communication and coordination skills.
• Ability to develop and enforce logistics and safety procedures aligned with Schlumberger's standards.
• Delivered results-driven solutions that improved operational efficiency while meeting or exceeding client expectations.