MURUGAN A
SAP Administrator
Summary
Professional Summary
Capable and experienced SAP Basis consultant familiar with entire SAP system and implementing it in a corporate environment. Strong analytical skills and evaluation capabilities, as well as Good communication skills to compile and explain SAP insight. A candidate with 8 years of experience.
Overview
13
13
years of professional experience
Work History
Technical Specialist
HCL Technology
05.2021 - Current
- Knowledge in SAAS and PAAS.
- Worked on setup VPN connectivity in Azure and AWS Cloud like S2S, Direct connectivity and Vnet peering.
- Troubleshoot VPN issue and DNS issues.
- Setup external load balancer.
- Administration & maintenance of three system landscape
- Guided sap customer on migration activities during cutover.
- Understand customer landscape, issues and provided best solution.
- Being bridge between Customer and SAP product support team.
- Helped on setup BF and BP activation on Customer request.
- Guided internal built team and deliver system.
SAP BASIS Consultant
HD Supply USA and Tyson Foods India
05.2015 - 05.2021
- S4 Hana 1909 sp02 installation and upgrades.
- System copy, system refreshes and client copies.
- Being part of Retrofit setup.
- Download and Applying Support Patches & SAP Notes.
- TMS Configuration and Transport Management troubleshoot.
- Raising OSS Message to SAP and Opening of OSS Connection.
- Stack file generation from Maintenance planner.
- User Administration like Creating Users, Locking and Deleting Users.
- Profile / Instance Parameters management.
- Installed and configure DAA on several hosts.
- Configured Managed System Configuration.
- Configured Technical Monitoring Setup.
- Performed kernel patch upgrade.
- Lama Administration (Mass stop/start) and prototype refreshes.
- HANA Cockpit Administration
- Administration & maintenance of three system landscape
- Generating EWA reports and prepare recommendation
- Troubleshooting system alerts.
- SAP Business Process Automation 9.0 (Configuration, Administration and monitoring)
- UC4 (Automic Software) 11.0 (Configuration, Administration and monitoring).
Technical support
Tata Consultancy Services
08.2012 - 04.2015
- Address user tickets regarding hardware, software and networking
- Walk customers through installing applications and computer peripherals
- Ask targeted questions to diagnose problems
- Guide users with simple, step-by-step instructions
- Conduct remote troubleshooting
- Test alternative pathways until resolve issue
- Customize desktop applications to meet user needs
- Record technical issues and solutions in logs
- Direct unresolved issues to next level of support personnel
- Follow up with clients to ensure their systems are functional
- Report customer feedback and potential product requests
Financial Transaction
BPO
12.2008 - 08.2012
- Experience, Assisted to understand concept of US healthcare basis.
- Need to hold patience information by giving unique id.
- Verified patient information with multiple document provided by patient.
- Providing particular charge number for patient disease, this has coded in medical coding book.
- Submit document to insurance company.
- Transfer funds from insurance company to doctor’s accounts.
Education
Bachelor’s - Computer science
Madras University
Skills
- Cloud Skills (Azure, AWS)
Timeline
Technical Specialist
HCL Technology
05.2021 - Current
SAP BASIS Consultant
HD Supply USA and Tyson Foods India
05.2015 - 05.2021
Technical support
Tata Consultancy Services
08.2012 - 04.2015
Financial Transaction
BPO
12.2008 - 08.2012
Bachelor’s - Computer science
Madras University
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