Summary
Overview
Work History
Education
Core Competencies
Accomplishments
Languages
Work Preference
Timeline
Generic
Open To Work

Murugan Arumugam

Chennai

Summary

Accomplished Architect and BI Lead with over 15+ years of experience specializing in end-to-end data analytics & architecture, automation, and IT service management. Expert in design & deployment of large-scale Tableau eco systems, designing scalable Data Warehousing and Data Modelling solutions using Tableau, Power BI, and ServiceNow Platform/Performance Analytics. Proven track record in leading cross-functional teams, managing high-level Stakeholder Relationships, and driving Digital Transformation through automated reporting and KPI standardization. Strategic thinker adept at bridging the gap between complex technical architectures and business-centric Data Insights.

Overview

16
16
years of professional experience

Work History

Sr. Manager – Business Intelligence & Data Analytics

Standard Chartered GBS
Chennai
04.2014 - Current
  • Architectural Leadership: Direct the BI and analytics roadmap, aligning technical delivery with senior leadership priorities and global KPI frameworks.
  • Architected & managed a multi-node Tableau server environment by supporting 1K+ global users across multiple domains in 60+ countries
  • Spearheaded the migration of 1K+ legacy reports to Tableau, reducing annual licensing cost by 20-25%
  • Designed a robust Row-Level Security (RLS) framework that automated data access based on Active Directory groups, ensuring GDPR compliance
  • Established a BI Center of Excellence (CoE), mentoring team mates & reducing dashboard development lifecycles by at least 25-30%
  • Data Modelling & Warehousing: Manage large-scale data ingestion and transformation pipelines, creating reusable datasets and scalable semantic layers to support enterprise-wide self-service.
  • ServiceNow Specialization: Lead the configuration and architectural support for ServiceNow Platform Analytics, ensuring robust reporting for Incident, Change, and Service Request modules.
  • Automation & Insights: Drive reporting automation across multiple platforms (Tableau, Power BI), significantly reducing manual overhead while increasing the accuracy of Data Insights.
  • Team Leadership: Head a team developers/analyst, overseeing delivery excellence, skill development, and peer-review standards.
  • Stakeholder Management: Act as the primary interface between Group Service Providers and Recipients, facilitating Service Improvement Plans (SIPs) and remediating operational risks.

Senior Data Analyst

Hewlett-Packard (HP) Global Soft P Ltd
Chennai
02.2012 - 04.2014
  • Data Analysis & Quality: Orchestrated end-to-end data analysis for high-priority tickets and SLA breaches, ensuring data availability and quality across support entities.
  • Visualization: Managed dashboard refreshes and reporting for BMC Remedy and Avaya Telephony systems using Business Objects (BO).

Reporting Analyst

Maersk Global Service Centre
Chennai
10.2010 - 02.2012
  • Business Intelligence: Fully accountable for MIS reporting for global L1/L2 support teams, delivering weekly/monthly performance dashboards to key stakeholders.
  • Process Improvement: Provided continuous feedback on data quality and updated reporting requirements to reflect changing SLA and priority metrics.

Education

Bachelor of Computer Applications -

University of Madras

Master of Computer Applications -

University of Madras

Core Competencies

  • Architecture & Strategy: BI Roadmap Design, BI Center of Excellence (CoE), Data Warehousing, Data Modelling, Semantic Layer Development, and ETL/ELT Pipelines
  • Advanced Analytics: Descriptive, Diagnostic, and Trend Analysis; Performance Analytics; Root-Cause Analysis; and Executive Scorecards
  • Platforms & Tools: Tableau, Tableau Server Admin, ServiceNow (Platform & Performance Analytics), Power BI, BMC eMite, SQL (PL/SQL, MSSQL), and ITIL-based tools (Remedy)
  • Leadership & Management: Team Leadership, Capacity Planning, Mentoring, and Performance Management
  • Service Management: ServiceNow/Tableau Architecting, ITIL Process Alignment (Incident, Change, Problem), and Service Level Management (SLM)
  • Business Analysis: Requirement Gathering, Scoping, Stakeholder Management, and Process Automation

Accomplishments

  • Legacy Transformation: Spearheaded the massive reporting migration from Remedy 8.1 to ServiceNow (2022), ensuring stable end-to-end lifecycle management.
  • Cost Optimization: Led the decommissioning of legacy tools (BMC eMite and actuate), coordinating with Infra, DB, and Security teams to realize significant domain cost savings.
  • System Consolidation: Integrated fragmented reports into unified dashboards via Tableau and Platform Analytics, enhancing user engagement and data consistency.
  • Awards: Recipient of multiple GEM (Gone Extra Mile) and WoW Awards for initiatives in Automation and Transformation.

Languages

English
Proficient (C2)
C2
Tamil
Native
Native

Work Preference

Job Search Status

Open to work

Work Type

Full Time

Location Preference

HybridOn-Site

Salary Range

₹3200000/yr - ₹4000000/yr

Timeline

Sr. Manager – Business Intelligence & Data Analytics

Standard Chartered GBS
04.2014 - Current

Senior Data Analyst

Hewlett-Packard (HP) Global Soft P Ltd
02.2012 - 04.2014

Reporting Analyst

Maersk Global Service Centre
10.2010 - 02.2012

Bachelor of Computer Applications -

University of Madras

Master of Computer Applications -

University of Madras

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Murugan Arumugam