Musaddiqali Baig
Lead PMO
London
Summary
Dedicated staffing professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges. Clear understanding of business and contribute in team success through hard work, attention to detail and excellent organizational skills and training in Advance Excel, PowerPoint & Power BI.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
Work History
Lead PMO
Collabera Technologies
Vadodara
01.2019 - Current
- Working directly with the Executive Leadership and Business Excellence Vertical and drive incident management team with primary focus to solve issues, create value by identifying process gaps and improve satisfaction level on Microsoft PowerBI of employees and consultants.
- Assigned tasks to junior module staff, delegating work based on individual employee proficiencies.
- Manage corporate initiatives through various gamification and projects.
- Business trend analysis in terms of M-O-M & Q-O-Q performance bases.
- Works with the business Heads to identify opportunities for improvement in business operations and processes. Design or modification of business process.
- Governance of Accounts/Clients activities, presenting over the governing board to set next course of action.
- Project framing - the ability to clearly define the internal client issue that leads to the appropriate project scope and planning.
Quality Analyst
ETech
Vadodara
11.2017 - 12.2018
- Worked in Etech Insights for the quality department as Quality Analyst (QA).
- Completes quality audits in accordance with current campaign guidelines. Uses designated tools to ensure targets are met and turnaround times are adhered to with defined accuracy standards.
- Provides written and verbal feedback to leaders/operations/clients on quality scores with areas of opportunities at agent, process and campaign level.
- Provides necessary feedback to operations or clients to ensure critical compliance and behavior issues are reported or escalated, including unethical actions.
- Assist Leader with improving customer interactions, sharing feedback on calibration calls and providing input for recommendations.
- Supports leaders in assigning tasks within the department.
Business Analyst
Collabera Services
Vadodara
02.2016 - 08.2017
- Worked in PMO Department as Business Analyst.
- Managing Corporate Initiatives through various projects.
- Do the Analysis of reports and summarize the findings and communicate with the respective Business Unit Head.
- Manage the action items from the meetings with the Business unit head.
- Consolidate and identify a trend from Client scorecard reports.
- Governance of Accounts/Clients activities, presenting over the governing board to set next course of action.
- Monitoring and sending regional performance report with analysis of Delivery and Sales on a Weekly basis.
- Provided insights to the Senior Management using data figures and findings.
- Ability to Understand the management needs and provide the data/reports analysis.
- Project framing - the ability to clearly define the internal client issue that leads to the appropriate project scope and planning.
Process Associate
Tata Consultancy Services
Vadodara
10.2012 - 01.2016
- Worked for the RD-Italy Team as a Data Analyst.
- Apply logical reasoning and knowledge of retail products and come to the correct decisions in order to deliver the data to clients with high quality standards.
- Image base coding of retail food products in OGRDS.
- Use various analyses to enhance and improve the data and the process.
- Preparing different reports like: PC sign-off report, Root Cause Analysis Report.
- Working on various surgeries for Char values and Dispatch Flag in OGRDS.
Education
Bachelor of Commerce - Accounting & Financial Management
The Maharaja Sayajirao University of Baroda
Vadodara, Gujarat, India 05.2009 - 04.2012
Skills
Power BI
Problem Solving & Analytical ability
Team leadership skills
Advance Excel & PowerPoint
Excellent communication skills
Timeline
Lead PMO
Collabera Technologies
01.2019 - Current
Quality Analyst
ETech
11.2017 - 12.2018
Business Analyst
Collabera Services
02.2016 - 08.2017
Process Associate
Tata Consultancy Services
10.2012 - 01.2016
Bachelor of Commerce - Accounting & Financial Management
The Maharaja Sayajirao University of Baroda
05.2009 - 04.2012