Musaddique Alam
Katihar
Summary
Customer-focused and enthusiastic individual with excellent communication skills in English and Hindi. Eager to begin a career in customer service with Jio, where I can use my polite behavior, problem-solving abilities, and basic computer knowledge to help customers effectively. Quick learner, adaptable to shift work, and dedicated to delivering a positive customer experience.
Overview
1
1
Certification
Work History
Fresher
Looking forward to gaining hands-on experience in customer service and communication
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Resolved customer complaints using established procedures and guidelines.
Education
10th New Pattern International School Mubaraknagar Hajipur CBSE 76% CGPA - General Studies 2023
New Pattern International School
ARMY CAMP ROAD Hajipur Katihar Bihar,85410912th New Pattern International School Mubaraknagar Hajipur CBSE 73% CGPA - Science 2025
New Pattern International School ,
ARMY CAMP ROAD Hajipur Katihar Bihar,854109Skills
- Customer service
- Effective communication
- Time management
- Problem solving
- Team collaboration
- Data analysis
- Excellent verbal and written communication
- Fluent in Hindi and English
- Basic knowledge of computers (MS Word, Excel, email)
- Active listening and conflict resolution
- Team player and adaptable to rotational shifts
Languages
Hindi
First Language
Affiliations
- Volunteered as a help desk assistant during college admissions – handled student and parent queries,
- participated in a workshop on "Effective Communication & Listening Skills,"
- member of the college Public Speaking Club,
- organized an inter-college event, and managed guest coordination,
- provided informal mobile and recharge support to family and friends
Certification
- Academic Excellence Certificate – scored the highest marks in Urdu in 12th grade
- 10th Certificate
- 12th certificate
Accomplishments
- Winner – Inter-House Kabaddi Competition, [T Raza Global School ], [2019] demonstrated teamwork, coordination, and discipline during the annual sports event
Timeline
Fresher
Looking forward to gaining hands-on experience in customer service and communication
10th New Pattern International School Mubaraknagar Hajipur CBSE 76% CGPA - General Studies 2023
New Pattern International School
12th New Pattern International School Mubaraknagar Hajipur CBSE 73% CGPA - Science 2025
New Pattern International School ,
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