MUSALOJU HARISH KUMAR
IT Support Engineer
Hyderabad
Summary
Motivated and technically skilled IT Support Engineer with over 4 years of experience, including 2 years specializing in desktop support. Expertise in Citrix environments, Office 365, and RMM tools facilitates efficient and reliable technical support. Committed to swiftly resolving issues and enhancing user satisfaction while contributing to the overall success of a dynamic IT team. Proven ability to adapt to evolving technologies and foster collaborative relationships within diverse work environments.
Overview
4
4
years of professional experience
Work History
IT Support Engineer
Nations Benefits
- 05.2025
- Genesys CX (Genesys Cloud) was used to manage high-volume inbound and outbound support interactions, such as voice calls, callbacks, and ticket-driven requests, while maintaining SLA and quality compliance.
- Troubleshoot usual Zscaler Client Connector issues such as login failures, certificate difficulties, connectivity problems, and device posture checks.
- Used Asset Panda to track, manage, and audit IT assets, including laptops, desktops, peripherals, and accessories across the employee lifecycle.
- Supported and troubleshot Office 365, Windows OS, VPN connectivity, Active Directory user management, and MFA tools (e.g., DUO).
- Provided Level 1 support, resolving issues related to hardware failures, software errors, user account access, network connectivity, and peripheral devices.
IT Support Engineer
Imaging Endpoints Private Limited
02.2024 - 04.2025
- Provided end-user technical support for Citrix Desktop V3, troubleshooting access and performance-related issues to ensure seamless user experience.
- Supported Office 365 E3 suite, resolving issues related to Outlook, OneDrive, and Microsoft Teams Handled Adobe product license activations, ensuring uninterrupted access to critical creative and productivity tools Operated and provided support on Streams application, managing inbound and outbound communication for customer-facing teams.
- Performed patch management, software deployment, and real-time system monitoring using Remote Monitoring and Management (RMM) tools.
- Diagnosed and resolved Citrix ICA client issues, improving virtual desktop infrastructure performance and reliability.
Technical Support Engineer
Procain consulting services pvt ltd
12.2022 - 10.2023
- Responsible for technical support, including identifying and resolving daily basic technical issues occurring in laptops, desktops, printers, Windows, MAC, LAN, and Wi-Fi networks.
- Configure access to shared folders, manage shared folder permissions, and configure file system permissions and ownership of files and folders.
- Configuration of a new user profile. Creating VPN configuration and troubleshooting through Sophos VPN. Installation and troubleshooting of all kinds of applications used in the organization. Backup and restore of outlook configuration and troubleshooting.
Desktop Support Engineer
IMSI Staffing Services Pvt Ltd
02.2022 - 09.2022
- Responsible for desktop support, and I was giving support to laptops and local network printers.
- OS installation and reimaging of all laptops. Video conference facility through WebEx meetings.
- Backup and restore of Outlook configuration and troubleshooting. Installation of network printer (RICOH) configuration and troubleshooting.
- Coordinating and managing offshore development centers for project deliverables.
Desktop Support Engineer
Innovative DigiTech services
01.2021 - 02.2022
- I was giving support to Desktop, laptops and network printers Addressing the issues using a Ticketing platform.
- OS installation and reimage of all laptops and desktops. Troubleshooting of all types of Hardware, Software & Network related issues
Education
Diploma -
Government polytechnic Narsapur
01-2020
SSC - undefined
JMJ English medium high school
01-2012
Skills
Operating Systems: Windows 10/11
Timeline
IT Support Engineer
Imaging Endpoints Private Limited
02.2024 - 04.2025
Technical Support Engineer
Procain consulting services pvt ltd
12.2022 - 10.2023
Desktop Support Engineer
IMSI Staffing Services Pvt Ltd
02.2022 - 09.2022
Desktop Support Engineer
Innovative DigiTech services
01.2021 - 02.2022
IT Support Engineer
Nations Benefits
- 05.2025
SSC - undefined
JMJ English medium high school
Diploma -
Government polytechnic Narsapur