Musarrat Deshmukh
Dombivli, Thane
Summary
Soft spoken yet a very enthusiast, looking for opportunities to learn from industry's best gems and out grow myself.
Overview
7
7
years of professional experience
Work History
Customer Service Executive
Kenshine Global Logistics Pvt Ltd
Mumbai
08.2024 - Current
- Provided prompt and courteous service to customers via phone, email, and chat. Resolved customer complaints in a timely manner while maintaining professional attitude.
- Maintained accurate records of customer interactions, transactions and comments in the database system. Coordinated daily transportation activities including scheduling, routing, tracking and documentation.
- Developed and maintained relationships with vendors, carriers and customers to ensure efficient shipping of goods. Created reports on freight costs, delivery timelines, invoices and other related information.
- Collaborated with internal teams to coordinate shipments between multiple locations. Resolved any issues or discrepancies related to product delivery or receipt in a timely manner.
- Responded quickly to customer inquiries about order status or changes in schedules. Managed paperwork and necessary information required for client shipments.
- Dispatched information to service providers to schedule freight movement. Liaised with internal and external customers to drive timely delivery of goods and orders.
Business Process Analyst
CMA CGM GBSI
Mumbai
09.2022 - 06.2024
- Analyzing business requirements and define the development requirements
- Providing functional assistance in identifying, evaluating and developing EDIFACT files that are as per the latest standards and meet Partners requirements
- Discover opportunities to enable EDI for Manual locations
- Clarify and review/produce specifications for change and errors
Senior Executive/Functional Process Trainer
CMA CGM GBSI
Thane
06.2019 - 08.2022
- Handling Customer Query regarding Tracking, delay reason and assisting to providing solution with prioritising the cargo, co-ordinating with agencyʼs for publishing customerʼs documents such as Booking Confirmation, Invoice, Notice of Arrival, Drafts and Original BL and also assisting the CMA CGM agency/Group with their queries
- Giving Quotation to customer, guiding them on how to use different price features available on the website
- Co-ordinating between customer, Agencies & Head office department regarding their web account activation
- Completing the task of keeping the TAT & quality on priority & acquiring the target set by the team
- Assistance to teammates upon any query regarding the process
- Cross skilled in all the process handled under the GCCM team such as Web Account Management, Nova, User Requests, etc
- To minimize dependency
- Conducting training to new joiners, with basics of Shipping Cycle and process knowledge
- Successfully conducted process training programs around 6 batches for basics of Shipping and cross training other experienced employees and Client
- Maintaining and updating training records of new joiners
- Assisting colleagues & new joiners with queries on floor & team call
Customer Service Associate
TELEPERFORMANCE
Thane
01.2018 - 01.2019
- Company Overview: Reliance Customer Service Process
- Handling Customers queries regarding invoice, store locator, reliance one membership
- Filing complaints for product quality, invoice disputes, Membership points related queries
- Coordination with Client to resolve any critical disputes
- Assisting and training to teammates upon any query regarding the process
- Reliance Customer Service Process
Education
Bachelors - Commerce
SIES COLLEGE OF COMMERCE AND ECONOMICS
Mumbai, India01.2018
Higher Secondary -
MARCELINE JUNIOR COLLEGE
Mumbai, India01.2015
High School -
Michael High School
Mumbai, India01.2013
Skills
- Communication
- Verbal & Written
- MS Office
- Excel
- Word
- PPT
- Patient
- Positive Approach
- Team Player & Contributor
Personal Information
Date of Birth: 03/17/1998
Awards
- Functional Certified Trainer, CMA CGM GBSI, 2021
- Propeller Awards, CMA CGM GBSI, 2020
- All Rounder, CMA CGM GBSI, 2020, All Rounder Appreciation for overcoming the Challenges and keen knowledge about the Process.
- Star Awards, CMA CGM GBSI, 2019
Timeline
Customer Service Executive
Kenshine Global Logistics Pvt Ltd
08.2024 - Current
Business Process Analyst
CMA CGM GBSI
09.2022 - 06.2024
Senior Executive/Functional Process Trainer
CMA CGM GBSI
06.2019 - 08.2022
Customer Service Associate
TELEPERFORMANCE
01.2018 - 01.2019
Bachelors - Commerce
SIES COLLEGE OF COMMERCE AND ECONOMICS
Higher Secondary -
MARCELINE JUNIOR COLLEGE
High School -
Michael High School