Playing cricket
Musheer Alam
Security supervisor
Kolkata,west Bengal
Summary
To work in a stimulating environment where I can apply & enhance my knowledge, skill to serve the firm to the best of my efforts to excel in my field through hard work research skills and perseverance.
to serve my parents, and my country with the best of my abilities use my skills with an aggressive company, but one that balance's this with a concern for people.
Overview
9
9
years of professional experience
14
14
years of post-secondary education
3
3
Certifications
3
3
Languages
Work History
Airline Senior Security Executive
Spicejet Airline
Kolkata
09.2016 - Current
- I am responsible for controlling the access of people and items to a Aircraft.
- Doing International VISA and Documents Check
- Resolving inquiries from passengers
- Assisting with emergency situations
- Inspecting passengers
- Loading Unloading of Baggage
- Ramp control
- Screening Of Register Checking Baggage
- Cargo Screening
- Baggage Screening
- Surveillance In Departure and Arrival Hall
- Providing Customer services
- Looking Aircraft safety
- Planning and implement emergency procedures
- Making Grooming Report everyone of the staff
- Tracking and keeping training record of the staff and sending accordingly for the training
- Responsible for VISA and Passport Check for International Sector
- Handling and providing All security/Customer Service Function to This Airlines-
- Qatar Airways
- Etihad Airways
- Malindo Air
- Druk Air
- Thai smile Airways
- Airarabia
Customer Service Agent
Airasia Airline ( GHA bhadra)
Kolkata
12.2015 - 09.2016
- Dealing with passenger enquires about arrival and Departure of Flight
- Checking Passenger and giving seat Number to the Passenger
- Taking care of people with Special needs, and unaccompanied minor
- Ramp Handing
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer account discrepancies and concerns.
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Tracked customer service cases and updated service software with customer information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Cargo Handling Agent
Emirates Airlines ( Transguard Group Lcc)
Dubai
12.2014 - 11.2015
- Responsible for all branches related to cargo operations, viz, cargo acceptance and delivery, cargo buildup and breakdown, import export Inspect, count and Validate the goods at every point of delivery and acceptance
- Managed time efficiently in order to complete all tasks within deadlines.
- Strengthened communication skills through regular interactions with others.
- Worked well in a team setting, providing support and guidance.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend and holiday shifts.
Education
Secondary Schooling -
DAV Public School
Mahuda Jharkhand 04.1997 - 05.2009
Bachelor of Commerce - Account
Vinoba Bhave University
Hazaribagh Jharkhand 06.2011 - 2014.05
Higher Secondary - Science
National Institute of Open Schooling
Koderma Jharkhand 07.2009 - 06.2011
Skills
Teamwork and collaboration
Certification
AVSEC Certificiation( Bureau of Civil Aviation Security) BCAS
Achievement
• Get Appreciation Meal Voucher for Hard work and excellent Initiative for support operation from Emirates sky Cargo
• I became the top employee of my department from June to September receive mail and Appreciation for my hard work from Emirates
• Certificate from Frankfinn Institute of airhostess training based on customer interaction program grade (A+)
• Won Star Performance Award from Spicejet Airlines (Jan-Mar 2021)
• Received Appreciation Certificate From Chief security Officer For safe and Secure Operation For HAJ Operation 2022
- Received Appreciation Certificate from My Security Officer and Duty Supervisor for extra Ordinary Performance
- Received Appreciation Certificate From Chief Security Officer For HAJ Operation 2023
Special Skills:
• Comprehensive problem solving abilities
• Ability to deal with people diplomatically
• Willingness to learn & work harder
Interests
Watching movies
Travelling
Timeline
Screener Certification(Bureau of Civil Aviation Security) BCAS
03-2025
AVSEC Certificiation( Bureau of Civil Aviation Security) BCAS
11-2024
Airline Senior Security Executive
Spicejet Airline
09.2016 - Current
Customer Service Agent
Airasia Airline ( GHA bhadra)
12.2015 - 09.2016
Cargo Handling Agent
Emirates Airlines ( Transguard Group Lcc)
12.2014 - 11.2015
Bachelor of Commerce - Account
Vinoba Bhave University
06.2011 - 2014.05
Higher Secondary - Science
National Institute of Open Schooling
07.2009 - 06.2011
Secondary Schooling -
DAV Public School
04.1997 - 05.2009
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