Results-driven Quality Analyst specializing in gaming, adept at transforming complex challenges into seamless user experiences. Demonstrated success in leading and mentoring teams, optimizing workflows, and upholding quality standards. Expertise in live service game quality and cross-functional collaboration drives excellence and innovation.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Quality Analyst
Electronic Arts | Manpower Group Services
Hyderabad
03.2025 - Current
Leading the project's morning shift, assigning and overseeing the execution of daily test efforts to ensure project milestones are met.
Mentored team members by providing continuous guidance on test design and execution, aligning all activities with current sprint priorities.
Acted as a point of contact for the shift, resolving shift-related, server-related, and other ad hoc issues.
Executed a detailed review of feature test plans and reported discrepancies.
Verified team test executions, ensuring alignment with current sprint priorities set by Quality Designers.
Coordinated with off-site teams to resolve server and other technical issues, ensuring a smooth workflow and issue resolution.
Enforced quality standards for defect reporting, ensuring all issues were accurately documented and met established criteria.
Contributed to specialized test activities for critical technical areas, including EACC, Server Integrations, Telemetry, and Aurora Data Migration.
Collaborated with QD's to support UXR testing in 2024, before leading all UXR test efforts in 2025.
Reviewed and analyzed live user feedback to identify areas for improvement in game quality.
Participated in in-house root cause analysis to resolve quality-related issues effectively.
Reviewed existing feature test processes to reduce quality assurance efforts for test executions, process flows, and data tracking.
Participated in daily scrum meetings, providing regular status updates to on-site and off-site teams.
Communicated regularly with management to discuss quality trends.
Collaborated with cross-functional teams to identify areas for process improvement, and ensure that product specifications are met.
Trained junior team members on the proper use of test tools, equipment, and software for quality verification purposes.
Maintained quality verification documentation and POD training documents.
Senior QA Tester
Electronic Arts | Manpower Group Services
Hyderabad
09.2023 - 02.2025
Managed daily test case coverage for the HUT Pod, ensuring comprehensive testing, and a deep understanding of test execution methodologies.
Contributed to team growth by onboarding and training new hires, building their technical and game design knowledge.
Improved team efficiency by creating daily test coverage reports for the assigned POD, providing an initial foray into data analysis and reporting.
Championed effective problem-solving by identifying and providing detailed information on bug report discrepancies, demonstrating an aptitude for quality assurance, and issue resolution.
Fostered cross-team collaboration by proactively proposing solutions to Leadership and Off-site teams, Additionally supporting juniors in developing the communication and problem-solving skills necessary to coordinate with off-site teams.
Streamlined communication and documentation during all the project's phases by creating detailed queries and bug questionnaire sheets, showcasing an initiative to improve process flows and information exchange withing onsite and offsite teams.
Senior Test Engineer
Pole To Win | SIDE
Bengaluru
06.2022 - 09.2023
Collaborated with the GQA team and clients to ensure application quality by reporting and clearing defects, and managing user feedback.
Managed the test team's progress by assigning daily tasks, tracking bugs, and following up on fixes.
Supported the lead on various features and tasks, taking on key responsibilities.
Provided regular reviews and feedback reports to the team and the client regarding new features.
Executed a full range of daily test activities, including scrum meetings, sanity and smoke tests, regression testing, and feature tests, along with preparing end-of-day (EOD) reports.
Oversaw testing for various features, events, and client releases, ensuring all deliverables met quality standards.
Assisted production teams by supporting development requests and addressing specific needs.
Maintained a strong working relationship with clients, ensuring clear communication, and satisfaction with project outcomes.
Jr Game Tester
Ubisoft
Pune
06.2020 - 01.2022
Worked on the AAA mobile title, Tom Clancy's Elite Squad, from launch to sunset, supporting major milestones, and providing updates on assigned features as a point of contact for live user feedback.
Functionality tested for the project - UNO on PS4, collaborating with platform teams (PC, Google Stadia, Xbox, and Nintendo) to identify and report defects across different platforms.
Executed test plans, including the creation and execution of test suites, regression testing, and coordination with various teams (functionality, network, and compliance).
Managed defect-related information, ensuring production teams had all necessary details for issue resolution.
Authored and shared daily status reports, summarizing task completion and upcoming work, and maintaining strong team communication.
Demonstrated technical proficiency with a range of tools, including JIRA, Testrail, and various development-related software.
Contributed to test planning and execution through smoke tests, sanity tests, and risk identification.
Onboarded and trained new team members, providing basic training and mentorship.
Education
Master of Computer Applications -
Savitribai Phule Pune University
Pune
04-2022
Bachelor of Business Administration - Computer Application
Ness Wadia College of Commerce
Pune
04-2020
Skills
Quality assurance and testing
Test planning and suite creation
Smoke, sanity, and regression testing
Defect reporting and tracking
Test case coverage analysis
Release and patch stability testing
Risk identification and validation
Functional and UI testing
Agile and Scrum methodologies
Live service and post-launch testing
Root cause analysis and bug prioritization
Bug tracking and management: Atlassian Jira, Confluence, Testrail, Jenkins
Mobile testing: ADB, DDMS Monitor, iMazing, 3uTools, Android Studio
Console platforms: Neighbourhood for PS4, Target Manager for PS5, Xbox Manager GDK
Other tools: Flare, Shift (Build Request Setup), MS Office, Google Office Tools
Mentorship and onboarding
Team leadership
Problem solving
Cross-functional team collaboration
Reporting and documentation
Certification
2024, Problem Solving (Basics) Certificate |HackerRank
2021, Jira user apprentice training| Ubisoft IT |Jira campus
2019, Introduction to Programming Using JavaScript
2019, Cross Platform Mobile App Development |ATS learning| Microsoft AEP
Hobbies and Interests
Playing video games
Weekend bike rides
Gym Workouts
Gardening
Accomplishments
Outstanding Star Performer |Pole to win, Aug 2023|Certificate of Excellence in recognition of my outstanding performance during Q1 (Jan '23 - Mar '23)
SPOT Recognition Award - QC Department |Ubisoft India, Oct 2021| Q3 (2021-22)
Languages
Hindi
First Language
English
Proficient (C2)
C2
Marathi
Proficient (C2)
C2
References
References available upon request.
Timeline
Quality Analyst
Electronic Arts | Manpower Group Services
03.2025 - Current
Senior QA Tester
Electronic Arts | Manpower Group Services
09.2023 - 02.2025
Senior Test Engineer
Pole To Win | SIDE
06.2022 - 09.2023
Jr Game Tester
Ubisoft
06.2020 - 01.2022
Master of Computer Applications -
Savitribai Phule Pune University
Bachelor of Business Administration - Computer Application
Data Analyst at Manpower Group Services, FedEx Express Transportation and Supply Chain Services (India) Pvt. LtdData Analyst at Manpower Group Services, FedEx Express Transportation and Supply Chain Services (India) Pvt. Ltd