Summary
Overview
Work History
Education
Skills
Customer Service Key Skills
Extra-Curricular Activities
Interests
Declaration
Timeline
Generic

Muskan

Customer Care Executive

Summary

Organized, detail oriented, and experienced in providing relevant information and options to successfully resolve customer issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability. Several years of experience in various retail settings with a proven track record of job success.

Overview

2
2
years of professional experience
3
3
Languages

Work History

Customer Service Executive

TaskUs
08.2022 - 02.2023
  • Worked with Door Dash service scripts and procedures to ensure improved customer service consistency and quality.

Customer Service Executive

Teleperformance
02.2023 - Current
  • Resolving customer complaints in a timely and effective manner, resulting in a 100% customer satisfaction score.

Education

Bachelor of Commerce -

PTU
04.2001 -

12th Std. -

CBSE

10th Std. -

CBSE

Skills

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Customer Service Key Skills

  • Effective Communication Skills
  • Customer Relationship Management
  • Online chat and email
  • Attention to Detail
  • Relationship Building
  • Customer Retention
  • Account updating
  • Can handle criticism
  • Understanding the issues of the callers
  • Voice Modulation

Extra-Curricular Activities

Udaan Project at Govt. Organization

On a day-to-day basis, support workers duties could include administering medication, managing finances, accessing community facilities, interacting with people in need, visiting the doctors, help finding a job or providing general emotional support.


Accounts Training, 2 Months

Interests

Volunteering

Travelling

Playing Badminton

Listening to music

Declaration

I hereby declare that the above particulars of facts and information stated here in above are true, correct and complete to the best of my belief and knowledge.

Timeline

Customer Service Executive

Teleperformance
02.2023 - Current

Customer Service Executive

TaskUs
08.2022 - 02.2023

Bachelor of Commerce -

PTU
04.2001 -

12th Std. -

CBSE

10th Std. -

CBSE
Muskan Customer Care Executive