Summary
Overview
Work History
Education
Skills
Customer Service Key Skills
Extra-Curricular Activities
Interests
Declaration
Timeline
Generic

Muskan

Customer Care Executive

Summary

Organized, detail oriented, and experienced in providing relevant information and options to successfully resolve customer issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability. Several years of experience in various retail settings with a proven track record of job success.

Overview

2
2
years of professional experience
3
3
Languages

Work History

Customer Service Executive

TaskUs
08.2022 - 02.2023
  • Worked with Door Dash service scripts and procedures to ensure improved customer service consistency and quality.

Customer Service Executive

Teleperformance
02.2023 - Current
  • Resolving customer complaints in a timely and effective manner, resulting in a 100% customer satisfaction score.

Education

Bachelor of Commerce -

PTU
04.2001 -

12th Std. -

CBSE

10th Std. -

CBSE

Skills

    Decision Making

    Leadership

    Adaptability

    Ability to Multitask

    Effective Time Management

    Ability to Work Under Pressure

    Good Knowledge of Basic Computer Skills

    Organizational Skills

    Problem Resolution

    Interpersonal Skills

    Organizational Skills

    Customer Service Key Skills

    • Effective Communication Skills
    • Customer Relationship Management
    • Online chat and email
    • Attention to Detail
    • Relationship Building
    • Customer Retention
    • Account updating
    • Can handle criticism
    • Understanding the issues of the callers
    • Voice Modulation

    Extra-Curricular Activities

    Udaan Project at Govt. Organization

    On a day-to-day basis, support workers duties could include administering medication, managing finances, accessing community facilities, interacting with people in need, visiting the doctors, help finding a job or providing general emotional support.

    Accounts Training, 2 Months

    Interests

    Volunteering

    Travelling

    Playing Badminton

    Listening to music

    Declaration

    I hereby declare that the above particulars of facts and information stated here in above are true, correct and complete to the best of my belief and knowledge.

    Timeline

    Customer Service Executive

    Teleperformance
    02.2023 - Current

    Customer Service Executive

    TaskUs
    08.2022 - 02.2023

    Bachelor of Commerce -

    PTU
    04.2001 -

    12th Std. -

    CBSE

    10th Std. -

    CBSE
    Muskan Customer Care Executive