MUSKAN KATHURIA
New Delhi
Summary
Migration policy and governance professional with over seven years of experience at the Foreign, Commonwealth, and Development Office (FCDO, UK) in India. Skilled in leading teams, managing policy projects, and collaborating with international partners. Possesses strong knowledge of UK and EU immigration policies, supported by ongoing research in International Relations as a Master’s student at The University of Manchester. Experienced in stakeholder engagement, strategic communication, and policy analysis.
Overview
12
12
years of professional experience
8
8
Certifications
6
6
Languages
Work History
Junior Research Fellow
European Institute of Policy Research and Human Rights
09.2025 - Current
- Research on migration policies.
Senior Team Manager, HEO
Foreign, Commonwealth and Development Office
03.2024 - 08.2024
- Directed two operational teams (80+ staff) within the UK Visa and Immigration (UKVI) department at the British High Commission in Delhi, ensuring high-quality and timely application processing.
- Designed and led a document verification project with 10 Indian banks and the Indian Bank Association, enhancing procedural transparency.
- Spearheaded stakeholder engagement and coordination with our corporate partners, VFS, TLS, and other diplomatic missions, showcasing operational excellence and fostering strategic partnerships.
- Led recruitment interviews and managed performance planning, contributing to institutional learning and team development.
Team Manager, EO
Foreign, Commonwealth and Development Office
04.2022 - 02.2024
- Spearheaded team-building initiatives, increasing team morale by 10% and overseeing operational risk management to enhance client satisfaction.
- Increased Team's output by 10% by implementing and utilising performance measurement strategies.
- Boosted direct report productivity by 35% through conducting monthly and annual reviews, setting clear goals, and implementing effective follow-up procedures.
- Drove a 25% increase in employee satisfaction through effective communication and coaching, resulting in improved team productivity.
- Achieved a 95% satisfaction rate among team members by conducting annual evaluations, coaching and training to improve work quality and motivation.
- Developed and implemented a training program resulting in a 20% increase in employee productivity and an 80% decrease in errors.
Team Leader, AO
Foreign, Commonwealth and Development Office
11.2021 - 03.2022
- Supervised a team of 5, setting clear goals and fostering a strong team spirit.
- Conducted regular performance reviews with constructive feedback to drive development.
- Led team meetings to assign tasks, manage workloads, and communicate changing priorities.
- Resolved complex customer issues and maintained a supportive, positive work environment.
- Got awarded the Best Manager Award.
Decision Maker, AO
Foreign, Commonwealth and Development Office
01.2020 - 11.2021
- Assessed visit and student visa applications under UK Immigration rules and policy, ensuring adherence to policy and safeguarding UK interests.
- Delivered consistent policy implementation whilst analyzing applicant data for complex decision-making.
Visa Support Assistant, AA
Foreign, Commonwealth and Development Office
03.2018 - 12.2019
- Managed visa application data, including verification, linking, and uploading.
- Conducted immigration checks and local alerts; reported on SLA failures and data errors.
- Dispatched applications and printed refusal notices within 24 hours.
- Handled correspondence, verified documents, and responded to inquiries.
- Maintained records of issued visas, and updated databases.
- Ensured efficient document flow and performed ad-hoc clerical duties.
Accounts Assistant
Batra Sapra & Company
03.2016 - 04.2017
- Responsible for maintaining books of accounts of clients
- Assisted in the preparation of Income Tax Returns
- Assisted in preparing statutory accounts.
- Managing petty cash transactions of the clients.
- Reconciling finance accounts and direct debits.
Intern
Batra Sapra & Company
07.2013 - 09.2013
- Research.
- Preparation of financial reports.
- Assisted with reconciling accounts.
Education
Master of Arts - International Relations (Research)
University of Manchester
Manchester, United Kingdom10-2025
Diploma - International Affairs and Diplomacy
Indian Institute of Governance And Leadership
07-2021
Certificate of Higher Education - French Language
YWCA
02-2016
Bachelor of Arts - Human Resource Management and Spanish
Delhi College of Arts & Commerce, University of Delhi
07-2015
Skills
Migration Governance
Certification
Mentoring - British High Commission (2019)
Interests
Sports Enthusiast, Passionate about various sports, with a focus on tennis Played competitively for a sports club in New Delhi at the State Level, Travelling, Enjoy exploring new cultures, destinations and experiences through travel
Timeline
Junior Research Fellow
European Institute of Policy Research and Human Rights
09.2025 - Current
Senior Team Manager, HEO
Foreign, Commonwealth and Development Office
03.2024 - 08.2024
Team Manager, EO
Foreign, Commonwealth and Development Office
04.2022 - 02.2024
Team Leader, AO
Foreign, Commonwealth and Development Office
11.2021 - 03.2022
Decision Maker, AO
Foreign, Commonwealth and Development Office
01.2020 - 11.2021
Visa Support Assistant, AA
Foreign, Commonwealth and Development Office
03.2018 - 12.2019
Accounts Assistant
Batra Sapra & Company
03.2016 - 04.2017
Intern
Batra Sapra & Company
07.2013 - 09.2013
Master of Arts - International Relations (Research)
University of Manchester
Diploma - International Affairs and Diplomacy
Indian Institute of Governance And Leadership
Certificate of Higher Education - French Language
YWCA
Bachelor of Arts - Human Resource Management and Spanish
Delhi College of Arts & Commerce, University of Delhi
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