Muskan Khatri
Ulhasnagar, Mumbai
Summary
Experienced Cabin Attendant with a notable experience in ensuring passenger safety, promoting loyalty programs, and administering first aid during emergencies. Former Research Analyst at Auor Studio with expertise in data analysis, process optimization, and strategic decision-making. Skilled Customer Service Executive from Flipkart adept at resolving complex customer issues and maintaining high satisfaction levels. Core competencies include customer service, adaptability, pressure handling in cabin operations, good communication skills, and analytical problem-solving. Seeking to leverage extensive experience in a dynamic role that values passenger well-being and operational excellence.
Overview
4
4
years of professional experience
Work History
Cabin Attendant
Inetrglobe Aviation Ltd.
Mumbai
04.2022 - Current
- Conducted pre-flight safety demonstrations, clearly communicating emergency procedures to ensure passenger safety.
- Encouraged loyalty programme memberships among passengers, promoting airline benefits and rewards.
- Administered first aid and medical assistance during flight emergencies, prioritising passenger well-being.
- Coordinated with cockpit crew to communicate flight details and passenger needs, ensuring a cohesive team effort.
Customer Service Executive
Teleperformance
08.2020 - 11.2024
- Resolved intricate customer concerns to maintain high satisfaction levels
- Ensured thorough follow-up for guaranteed resolution
- Organised and updated customer records, ensuring data accuracy and confidentiality.
Research Analyst
Auor Studio
11.2021 - 02.2022
- Optimized processes based on detailed data evaluations
- Analysed complex data sets to identify trends, patterns, and insights for strategic decision-making.
- Enhanced team performance to meet sales targets via multi-channel campaigns.
Education
Bachelors of Arts in Multimedia And Mass Communication - Digital Media
H.R. College of Commerce And Economics
Mumbai03-2022
High School Diploma -
Frankfinn Institute of Air Hostess Training
Mumbai03-2020
H.R. College of Commerce And Economics
Mumbai02-2019
Skills
- Effective Pressure Response in Aviation
- Customer Service
- Emergency Response Coordination
- Passenger safety management
- Strong Work Ethic
- Adaptability
- Good communications skills
Affiliations
- I enjoy listening to a variety of music and engaging podcasts.
- In my leisure time, I love playing the harmonium.
- I love exploring new places and discovering unique experiences. I also cherish spending quality time with friends and family."
- "I workout to maintain my fitness and overall well-being.
Accomplishments
- Certificate of Appreciation from Habitat for Humanity for volunteering to help build strength, stability and self-reliance for the families in need.
- Certificate from Trinity College of London in spoken English, Level 1 in Grade 7 in Certificate in ESOL international.
- Secured Third Place in Singing competition in an Inter-school event.
Languages
Hindi
First Language
English
Advanced (C1)
C1
Timeline
Cabin Attendant
Inetrglobe Aviation Ltd.
04.2022 - Current
Research Analyst
Auor Studio
11.2021 - 02.2022
Customer Service Executive
Teleperformance
08.2020 - 11.2024
Bachelors of Arts in Multimedia And Mass Communication - Digital Media
H.R. College of Commerce And Economics
High School Diploma -
Frankfinn Institute of Air Hostess Training
H.R. College of Commerce And Economics
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