Muskan Mehta

• Responsible for managing the complete software delivery life cycle, communicate all key project plans, commitments, changes within budget as per business and do Server deployment.
• Constant collaboration with stakeholders, Vendors, Cross-functional teams and manage release calendar thus maintaining continuous improvement and ensuring successful release.
• End to End Release Planning defining processes at each stage and identify impacted parties, business partners and resources required for planned changes with agile methodologies by
• Plan the release of project deliverable to keep the alignment between Stakeholders, Vendors, Test Team.
• Leverage a change management methodology, process and tools to create a strategy to support adoption of the changes required by a project or initiative.
• Conduct impact and risk analyses, assess change readiness, and identify key stakeholders.
• Manage stakeholders , track and report issues , define and measure success metrics , monitor change progress and support change management at the organizational level
• Collect information from Business & assisting them to submit their change requests and process Purchase order.
• Conduct and participate in weekly/monthly CABS meetings and work on emergency Changes.
• Hands-on Experience with GitHub workflow creation
• Collect requirements from Business and process Changes.
• Create CRQ(Change Request) for Downtime required while Release Installation and get it’s approval from required Team
• Works on various weekly/monthly Reports like SLR Jira Measurement, Jira cards Update, Deployment Plan ,Runbook for the Release.
• Oversaw change management efforts to support implementation of critical initiatives driving technology, process and culture changes.
• Primary Coordinator in Business Continuity Plan, ensure readiness during disruptive situation and resume business within pre determined time.
• Reporting and Documentation-Prepare weekly and monthly report, present them and presenting Deep dive documentation on new or recurring changes and learnings from each Release.
• Possess excellent communication skill, interpersonal and anaytical skills, problem- solving abilities to resolve any cross-functional team issues with Agile methodology.
• KEY ROLE: Release management, Change management, Project Management

Achievements:

• Collaborated on implementing billing change resulting in cost-recovery in the first month of use.
• Successfully handled Emergency Changes and made preventive measures.
• Provided ideas on Server Deployment which was accepted by all business and now updated in runbook.

Tools:

1) Docker, Jenkins, Visual Studio Code, Putty, Oracle Database

2)Jira,Confluence, ITSM, DB,Putty, Winscp

3)Advance excel

• Manage Incident management process on ITSM & ServiceNow and perform the management of both reactive root cause analysis and prioritize as per proactive analysis using ITIL best practices.
• Get in-detailed understanding of Incident Management , INC queue monitor, Problem Management and resolving time sensitive escalations.
• Regular analysis of high INC and accordingly creating PBI to do RCA and do deep dive investigation, host meeting with cross-functional teams to find RCA.