Muskan Parween
Ranchi
Summary
Dynamic Front Office Receptionist with proven expertise at Park Prime Hotel, excelling in customer service and payment processing. Recognized for enhancing guest experiences through effective problem-solving and organizational skills. Successfully coordinated recruitment efforts and training programs, fostering a collaborative team environment and ensuring operational excellence.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Front Office Receptionist
Park prime Hotel
Jaipur
12.2024 - Current
- Managed visitor check-in and check-out processes to ensure smooth guest arrivals and departures.
- Coordinated appointments and reservations for guests, effectively utilizing scheduling software.
- Provided information about hotel services, amenities, and local attractions to enhance guest experience.
- Supported front office operations by organizing and maintaining a tidy reception area.
- Assisted with event coordination by scheduling meeting rooms and preparing necessary materials.
- Prepared daily reports on occupancy rates and guest feedback for management review.
- Answered phone calls, transferred calls, took messages, and provided information to callers.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Ensured that front desk area was well organized at all times.
OJT
Park prime Hotel
Jaipur
06.2024 - 11.2024
- Assisted in onboarding new employees, ensuring smooth integration into hotel operations.
- Supported training programs for staff, enhancing skills in customer service and hospitality.
- Coordinated recruitment efforts, screening candidates for various hotel positions.
Education
Jharkhand Academy Council
Jharkhand Bachelor of Arts -
Baldev Sahu College Lohardaga
Jharkhand Intermediate
Jharkhand Academic Council
Hotel Management
I H M
Ranchi Skills
- Customer service
- Payment processing
- Report preparation
- Team building
- Recruitment coordination
- Problem solving
- Time management
- Organizational skills
- Guest relations
- Mail coordination
- Cash handling
- Project coordination
- Work prioritization
Languages
Hindi
First Language
English
Beginner (A1)
A1
Urdu
Beginner (A1)
A1
Certification
- NCHMCT BADMINTON CHAMPIONSHIP RUNNER-UP -2023
- NIESBUD CERTIFICATE-2021
- Appreciation of Digital literacy certificate-2018
Timeline
Front Office Receptionist
Park prime Hotel
12.2024 - Current
OJT
Park prime Hotel
06.2024 - 11.2024
Bachelor of Arts -
Baldev Sahu College Lohardaga
Jharkhand Academy Council
Intermediate
Jharkhand Academic Council
Hotel Management
I H M