Muskan Saluja

• Responsible for creating proposals for new project opportunities on Upwork and leading initial sales discussions with clients.
• Created case studies of past projects. This library is developed and used for proposal writing by the team members.
• Lead a team of 4 members including 1 direct reportee and increased timely submission of daily proposals to 87.88% in the Q2.
• Manage client monthly billing and invoices. Address problems with billing, and service delivery to maintain and enhance client satisfaction.
• Onbaorded and Implemented SaaS HR system- greytHR to streamline HR automation and Onsurity health insurance for employees.

• Responsible for streamlining Fulfillment Centre- Packing department with available resources, manpower planning and maintaining team’s results.
• Directed and supervised team of 50 engaged in packing and fulfilled operational requirements by scheduling, engaging, and assigning them.

Procurement Manager- Cure.fit

• Responsible for handling price negotiations, vendor management and streamlining Procurement process.
• Led a team of 6 members with 2 direct reportees and maintained a timely closure of all the Purchase Orders by >95% with a strict deadline of 48 hours.
• Implemented new ERP system- Oracle for creation of Purchase requisition and Purchase Orders with a 100% shift and from the existing ERP within the Quarter.
• Hands-on experience of ERPs like Oracle and Torqus Supply Chain Management Systems.
• Negotiated price and closed all business requirements within the allocated budget received by the Marketing, HR, Quality and REW departments.

Operations Manager - Mind.fit

• Responsible for managing and executing operations for Mind.fit segment Pan India.
• Designed and implemented Centre SOPs and executed employees product training for smooth centre operations.
• Collaborated with cross functional teams to manage Facility, inspection, roster, in-centre sales and conversion. Increased the overall ratings to 3.94 from 3.6 and 90% sales conversion.
• Managed One-on-One MindTherapy project operations by overseeing training, session scheduling, facility, Therapy rooms readiness, inspection and launch.

• Responsible for managing B2B clients and individual customers through multiple support channels and successful processing of daily orders.
• Boosted client Support via multiple channels like Freshdesk, Company Website and took initiatives to retain premium clients.
• Reduced process bottlenecks by identifying order fulfillment issues and worked with team to improve inventory and sales.
• Managed product returns, new product sample shipments, monitored Physical Stock audit and other operational tasks.

• Responsible for managing clients by collaborating with internal cross functional teams to resolve client queries and improve operational efficiency.
• Managed a huge client base of around 150 clients by conducting on ground weekly audits and worked with the Operations and Sales teams to resolve operational issues and mitigate discrepancies.
• Instrumental in driving the Wallet share calculation with an increment of 15% across the clients in 6 months.
• Creation of Reports to analyze data for Cancelled and Burst Orders and Riders Productivity.