Muskan Sirohi
Associate Product Consultant
Rudrapur
Summary
Dedicated and knowledgeable customer service professional with over 2 years of industry experience. A solid team player known for an outgoing and positive demeanor, with a proven ability to establish rapport with clients. Highly motivated to maintain customer satisfaction and contribute to company success. Specializes in quality, speed, and process optimization. Articulate, energetic, and results-oriented. Exemplary passion for developing relationships, cultivating partnerships, and growing businesses sets apart.
Overview
4
4
years of professional experience
1
1
Certification
2
2
Languages
Work History
Associate Product Consultant
Cvent Inc.
05.2023 - Current
- Demonstrated detailed product knowledge when assisting clients over the phone and email by answering their product questions and offering technical assistance.
- Provided trainings and best practice tips to Planners and event organizers from around the world.
- Gather client requirements for future releases of the product
- Create and maintain all product documentation
- Document all communication with the client in Cvent’s CRM software
- Strive to meet weekly activity metrics as well as quarterly performance assessments
Google Ads Representative
FIS Global
01.2021 - 03.2022
- Developed and managed Google Ads campaigns for clients across various industries, including healthcare, retail, and e-commerce
- Conducted extensive keyword research and analysis to identify high-performing keywords and optimize campaigns for maximum ROI
- Created compelling ad copy that effectively communicated clients' unique value propositions and resulted in increased click-through rates and conversion rates
- Maintained regular communication with clients to provide campaign updates, discuss strategies, and address any concerns or questions
Education
MBA - Logistics And Supply Chain Management
Graphic Era University
Dehradun, India 05.2001 -
Bachelor of Science - Biotechnology
Graphic Era University
Dehradun, India 05.2001 -
Skills
Google Ads
Verbal and written communication
Relationship building
Self motivated
Team building
Product knowledge
Client assistance
Certification
Google Ads Certification
Accomplishments
- Certified by Rural development group under Unnat Bharat Abhiyaan.
- Certified Assistant Yoga teacher.
- Secured first position in group dance competition Cliffesto, NIT Srinagar (2018).
Timeline
Associate Product Consultant
Cvent Inc.
05.2023 - Current
Google Ads Representative
FIS Global
01.2021 - 03.2022
MBA - Logistics And Supply Chain Management
Graphic Era University
05.2001 -
Bachelor of Science - Biotechnology
Graphic Era University
05.2001 -
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