Hi, I’m
Muskan Tripathi
Operations Team Leader
Sector-62 Noida
Summary
- Operations supervisor, successful at taking on routine and complex business challenges with resourceful and creative approach.
- Recognized as driven, dedicated and hard-working leader with history of streamlining operations and increasing productivity.
- Total 5.5 years of experience in the industry with wide range of knowledge and exposure in dynamic environment.
Overview
6
years of professional experience
6
years of post-secondary education
Work History
IEnergizer Pvt. Ltd, Noida Noida
Operations Team Lead
10.2021 - Current
Job overview
- Currently managing a team of 15 associates who work in different LOBs.
- Team management and proper coordination to assign task and provide completion within the deadline.
- Ability to handle daily, weekly, bi-weekly and quarterly reports with accuracy.
- Roster management along with meeting the production hours.
- Ability to schedule and handle international client calls, calibrations, and business module preparations and presentations.
- Responsible for maintaining the team’s KPIs.
- Type of reports - Productivity report, Performance report, Roster preparation, Adherence Report, Survey Report, Data presentation in required and desired format for the business.
IEnergizer Pvt. Ltd, Noida Noida
Customer Service Associate
08.2019 - 10.2021
Job overview
- Customer support in International process, calls, chats & emails.
- Backend support, fraud analyst and online risk management.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responsible for maintaining the performance and completing the back office work sheets in the given time frame.
Opusing LLC, Noida Noida
Sourcing Specialist/Technical
01.2019 - 07.2019
Job overview
- Worked as a technical recruiter for multiple clients, based in USA.
- Shortlisting the candidates from various job portals like – Monster, Indeed and Carrier Builder.
- On call screening, scheduling telephonic/in-person interviews, background check, drug test, time sheet management and onboarding process.
- Tools used – Outlook, Monster, Indeed, Carrier Builder, Zip Recruiter, Word, Excel, multiline calls and emails.
IEnergizer Pvt. LtdNoida
Customer Service Representative
12.2017 - 11.2018
Job overview
- Worked in multiple LOBs – Inbound/Outbound calls, Chats, Emails.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Experience of 100+ calls and emails in a day.
- Handling complaint calls and escalated customers.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Education
Indira Gandhi National Open UniversityNoida
Bachelor’s Degree from Clinical Psychology (Major)
06.2019 - 06.2022
Saraswati Vidya MandirNoida
Senior Secondary School from CBSE (Science)
06.2014 - 06.2016
Saraswati Vidya MandirNoida
High School Diploma
06.2013 - 06.2014
Skills
Knowledge of MS Office - Word, Excel and PowerPoint
Timeline
Operations Team Lead
IEnergizer Pvt. Ltd, Noida
10.2021 - Current
Customer Service Associate
IEnergizer Pvt. Ltd, Noida
08.2019 - 10.2021
Indira Gandhi National Open University
Bachelor’s Degree from Clinical Psychology (Major)
06.2019 - 06.2022
Sourcing Specialist/Technical
Opusing LLC, Noida
01.2019 - 07.2019
Customer Service Representative
IEnergizer Pvt. Ltd
12.2017 - 11.2018
Saraswati Vidya Mandir
Senior Secondary School from CBSE (Science)
06.2014 - 06.2016
Saraswati Vidya Mandir
High School Diploma
06.2013 - 06.2014
Similar Profiles
Tripti NarzaryTripti Narzary
Restores Specialist and Fraud Analyst at Ienergizer IT Services Pvt Ltd - SFORestores Specialist and Fraud Analyst at Ienergizer IT Services Pvt Ltd - SFO
Akhil DhakreyAkhil Dhakrey
Customer Service Executive at iEnergizer IT Services Pvt. LtdCustomer Service Executive at iEnergizer IT Services Pvt. Ltd
NANCY SHAW JAISWALNANCY SHAW JAISWAL
Procurement Operations Expert at Barclays Pvt. Ltd.,NOIDAProcurement Operations Expert at Barclays Pvt. Ltd.,NOIDA