MUSKHAN KHANUM
DOB: 23-04-2003 l Bangalore
Summary
Customer Support and Telesales Executive with over 3 years and 8 months of experience in voice, chat, and semi-voice processes across financial, onboarding, and gaming sectors. Skilled in telesales, customer engagement, onboarding, and loan application management. Adept at using CRM tools and delivering high-quality support to ensure customer satisfaction and process excellence.
Overview
4
4
years of professional experience
Work History
Onboarding Specialist
MyShubhLife
Bangalore
10.2024 - Current
- Guided new users through onboarding and account setup.
- Resolved customer queries through voice and chat channels.
- Coordinated with internal teams for smooth activation and KYC completion.
- Ensured timely follow-ups and process compliance.
Telesales Executive & Customer Support
Wings
Bangalore
11.2022 - 08.2024
- Managed sales and guided customers through the entire loan application process.
- Provided voice and semi-voice support to resolve queries and improve user experience.
- Maintained accurate documentation and achieved monthly sales and service targets.
- Ensured high customer satisfaction through proactive communication.
Customer Support Executive (UAE Gaming Process)
Megaaopes Solutions
Bangalore
02.2022 - 09.2022
- Handled chat and voice support for UAE-based gaming clients.
- Assisted users with troubleshooting and account-related concerns.
- Delivered professional, timely communication and improved customer retention.
Education
Diploma - Computer Applications
IBM Institute
2nd PUC - Commerce
Williams International University
BangaloreSSLC -
Merry Mount English High School
BangaloreSkills
- Telesales & Lead Management
- Voice Support
- Chat Support
- Semi-Voice Support
- CRM Tools: LeadSquared
- CRM Tools: Exotel
- CRM Tools: Kapture
- CRM Tools: X-Lite
- Onboarding & Loan Application Processing
- Troubleshooting & Problem Resolution
- Customer Relationship Management
- Time Management
- Documentation
Languages
- English, Fluent
- Hindi, Fluent
Additional Qualities
- Strong communication and interpersonal skills
- Quick learner and adaptable to new systems
- Organized and detail-oriented
- Target-driven with a customer-first approach
- Positive attitude and strong work ethic
- Excellent problem-solving and analytical thinking abilities
- Ability to multitask efficiently under pressure
- Strong collaboration and team coordination skills
- Empathetic listener with a focus on customer satisfaction
Timeline
Onboarding Specialist
MyShubhLife
10.2024 - Current
Telesales Executive & Customer Support
Wings
11.2022 - 08.2024
Customer Support Executive (UAE Gaming Process)
Megaaopes Solutions
02.2022 - 09.2022
Diploma - Computer Applications
IBM Institute
2nd PUC - Commerce
Williams International University
SSLC -
Merry Mount English High School