Muslima Khanam
Admission Officer Cum Relationship Officer
Guwahati
Summary
Looking for a career in a reputed corporate business house where I can perform my talent and learn the profession.
Overview
20
20
years of professional experience
1
1
Certification
1
1
Language
Work History
HR Assistant/Academic Officer/ Relationship Officer cum Admission Officer
ERDF/ RIST/ USTM
01.2012 - Current
- In USTM my responsibilities were to take Admissions/ Career counselling for new admissions of UG/PG /P.hd courses. Document verification of all courses eligibility. Managing student academic records for registration.
- Making Expenditure Letter for Educational Loan of students and as well communicate with the bank people
- Make the loan, Making Bonafide Certificate, Character Certificate for passed out students. Working in Excel
- Monitoring classes in blocks and cooperating with the faculties to run their academic work smoothly.
- Also working in admissions dept as a Admission Counsellor, make the attendance sheet for salary in absence of HR Executive. Help Registrar to conduct interview programs. Working with event management team. Mostly working in team of Registrar, USTM.
- Interact with daily visitors.
- Hospitality of guest (National/international).
- Looking after the student issues also
- Also work with PR department as a Assamese Translator of press releases and other documentation.
- Administration/Operations/MIS Management/Team Management/
Sr. Assistant
Amrit Projects Ltd.
07.2006 - 04.2010
- My responsibilities were to take business (receive cash, deal with the field executives).
- Preparing Daily Business Report, maintaining office accounts, sending monthly business report to H.O. Handling office cash book.
- Work in Computer Tally, Excel.
- Some time look after the Business Development motivating the Marketing Representatives. And also help Branch Manager to run the branch.
- Key Result Areas
Customer Service Officer
Bharti Airtel
10.2005 - 07.2006
- Screening / verifying new customers and answering customer queries.
- Handling customer queries and requests, implementing customer feedback, retaining customers and ensuring maximum customer satisfaction.
- Ensuring maximum customer satisfaction by addressing customer problems and achieving delivery and quality norms.
- Business Development through resolving and giving both interim and permanent solutions to customers and thus aiming to total customer satisfaction and approaching prospective areas, Enhancing services planning by co-ordinating with Service & Operations.
- Worked in Excel V look up to maintain the customer detail sheet.
- Customer Relationship Management
Education
MBA - HR
USTM
BA - undefined
Dispur Collage
01-2005
H.S. - undefined
Dispur Collage
01-2002
H.S.L.C - undefined
Gopal Boro Govt, H.S. School
01-1999
Skills
Employee relations
HR policies
Human resources administration
Communication management
Maintaining files
Interests
Internet Browsing, Watching TV, Reading, Travelling, Singing
PROFILE
Young and energetic person able to work under any atmosphere with sincerity, discipline and honesty.
STRENGHT
- Can develop relationship with people within a short span of time.
- Able to face any kind of challenge.
- Can work hard to achieve goal.
PROFESSIONAL SYNOPSIS
- Over 12+ years of experience in the areas of Administration/Team Management, Customer Relationship Management and Operations / MIS Management.
- Lastly I was working with Regional Institute of Science & Technology a Engineering College which is affiliated to NEHU a part of ERD Foundation as a Academic Officer for 3 years / University of Science & Technology Meghalaya (USTM) a part of ERD Foundation as Relationship Officer for last 5 years and before that I was assisting Director HR of ERD Foundation in HR Department of whole ERDF for earlier 2 years.
- Possess excellent communication, team building and relationship management skills.
Professional Qualification
- Computer Education from State Institute of Rural Development (SIRD)
- Diploma in Mass Communication from MORPH INSTITUE, Guwahati
Certification
Diploma in computer Application
Relationship Managment
I am working in a private university as a Relationship officer. As I have to work in pre admission and post admission issues
Timeline
HR Assistant/Academic Officer/ Relationship Officer cum Admission Officer
ERDF/ RIST/ USTM
01.2012 - Current
Sr. Assistant
Amrit Projects Ltd.
07.2006 - 04.2010
Customer Service Officer
Bharti Airtel
10.2005 - 07.2006
Diploma in computer Application
09-2004
MBA - HR
USTM
BA - undefined
Dispur Collage
H.S. - undefined
Dispur Collage
H.S.L.C - undefined
Gopal Boro Govt, H.S. School