Client Relationship Management
Repair and Failure Analysis
Technical Services Operations
Installation & Commissioning
User and Service Provider Training
Strategic Planning
Budgeting & Cost Control/
Client Servicing & Leadership
An Enthusiastic Team Leader with Proven background of 12 year’s
in Steering Sales & service operations along with implementation of various
techniques for improving the process operations along with cost effectiveness
Profile Summary
Rich experience in collaborating with Sales, Service, Engineering, and
Technical Support Resources to ensure proposed deals include technical
solutions that accurately address customer needs
Dealt with equipment like Monitoring, Trouble shooting Repairing,
Calibration, Installation, preventive maintenanceof Machine, Black & white
Laser and Color Laser Photocopiers/Multifunction.), upgradation of
Firmware.
Drove the functions entailing monitoring, troubleshooting, repairing,
calibration, installation, preventive maintenance parts replacement.
Expert in building strong rapport with customers through customer
centric approach; ensuring adherence with service standards & complaint
management guidelines for excellent customer service delivery
Possess skills in managing teams to work in sync with the corporate
set parameters & motivating them for achieving business and individual
goals; adhering to the SLAs and work processes & thus managing
cost-effective operations
Proven skills in quality assurance and product development to deliver
quality services to clients / customers; strong service, client & vendor
management skills; seek opportunities for up selling and cross-selling the
services
Career Timeline
Overview
12
12
years of professional experience
1
1
year of post-secondary education
Work History
Team Leader
Mustafa Sultan Office Technology Co LLC
2022.02 - Current
Result Areas:
Leading a team of 5-10 photocopier technicians, providing guidance,
mentorship, and coaching to ensure excellent service delivery
Developing and implementing service strategies and processes to
enhance customer satisfaction, efficiency, and productivity
Collaborating with senior management to set goals, objectives, and
performance metrics for the service team
Analyzing service data and metrics to identify areas for improvement and
implementing corrective actions
Building and maintaining strong relationships with customers,
understanding their needs, and ensuring prompt resolution of issues
Staying up-to-date with industry developments, technological
advancements, and best practices to continuously improve service
quality and competitiveness
Significant Accomplishments:
Ensured systematic engagement between end-users and the remote
support deployment engineers performing these upgrades through proper
planning and scheduling
Dealt with high technical complexity involving fairly new platforms and
multiple vendor products
Since 2012
Trainings Attended
Achieved Best Performance
Engineer in Customer Delight By
Production Printer Specialist
Konica Minolta Bussiness Solutions India, Pvt Ltd
2021.01 - 2022.01
Attended customer complaints & delivered guidance to customers & dealers for
maintenance and machine operations of Konica Production Printers .
Customer support Engineer
Kuwait Documents Technology Co WLL
2019.01 - 2021.01
Attended customer complaints & delivered guidance to customers & dealers for
maintenance and machine operations (DIGITAL range of Ricoh Laser and Color
Laser Photocopiers/Multifunction
I was Locaated To KUWAIT FIRE FORCE As Rresident
Engineer , Where I was taking care of Multi-Brands MFD’s
Techno-Commercial Engineer
With New Smart Office Automation LLC
Abu Dhabi
2017.01 - 2019.07
As Techmo-Commercial Emgineer I was taking care of Not only Services(Sharp
MFP’S) but Also For Commercial Activities Like Contract Conversion , Bussines
Revenue And I was also Givening Lead to Sales Executives For new Sales.
Associate Engineer
Canon India Pvt Ltd
2016.01 - 2017.01
Attended customer complaints & delivered guidance to customers & dealers for
maintenance and machine operations (DIGITAL range of Canon Laser and Color
Laser Photocopiers/Multifunction.
Techno-Commercial Engineer
HCL Service Limited
2012.02 - 2016.07
Attended customer complaints & delivered guidance to customers & dealers for
maintenance and machine operations (DIGITAL range of Toshiba Laser and
Color Laser Photocopiers/Multifunction.
Education
B.Tech - Electronics Engineering
Indian Institution of Engineers –
(AMIIE
2015
Diploma - Electronics Engineering
Govt. Polytechnic
Hardoi
2011
Master Of Business Administration - Marketing
Rabindranath Tagore University
Bhopal
2023.07 - Current
Skills
IT Skills:
Windows Nt/2000/ 98/
XP/ Vista/ Win 7 /Win 8/ Win 8
Account Management
Staff Training
Daily Workflow Improvement
Issue Resolution
Key Performance Indicators (KPI)
Volunteer Tasking
Work Preference
Work Type
Full Time
Work Location
On-Site
Important To Me
Company CultureWork-life balanceCareer advancementPaid sick leaveHealthcare benefitsPersonal development programs
Timeline
Master Of Business Administration - Marketing
Rabindranath Tagore University
2023.07 - Current
Team Leader
Mustafa Sultan Office Technology Co LLC
2022.02 - Current
Production Printer Specialist
Konica Minolta Bussiness Solutions India, Pvt Ltd
2021.01 - 2022.01
Customer support Engineer
Kuwait Documents Technology Co WLL
2019.01 - 2021.01
Techno-Commercial Engineer
With New Smart Office Automation LLC
2017.01 - 2019.07
Associate Engineer
Canon India Pvt Ltd
2016.01 - 2017.01
Techno-Commercial Engineer
HCL Service Limited
2012.02 - 2016.07
B.Tech - Electronics Engineering
Indian Institution of Engineers –
(AMIIE
Diploma - Electronics Engineering
Govt. Polytechnic
Hardoi
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