Mutabit Ahmad
Team leader
Ruwi,Muscat
Summary
Client Relationship Management
Repair and Failure Analysis
Technical Services Operations
Installation & Commissioning
User and Service Provider Training
Strategic Planning
Budgeting & Cost Control/
Client Servicing & Leadership
An Enthusiastic Team Leader with Proven background of 12 year’s
in Steering Sales & service operations along with implementation of various
techniques for improving the process operations along with cost effectiveness
Profile Summary
Rich experience in collaborating with Sales, Service, Engineering, and
Technical Support Resources to ensure proposed deals include technical
solutions that accurately address customer needs
Dealt with equipment like Monitoring, Trouble shooting Repairing,
Calibration, Installation, preventive maintenanceof Machine, Black & white
Laser and Color Laser Photocopiers/Multifunction.), upgradation of
Firmware.
Drove the functions entailing monitoring, troubleshooting, repairing,
calibration, installation, preventive maintenance parts replacement.
Expert in building strong rapport with customers through customer
centric approach; ensuring adherence with service standards & complaint
management guidelines for excellent customer service delivery
Possess skills in managing teams to work in sync with the corporate
set parameters & motivating them for achieving business and individual
goals; adhering to the SLAs and work processes & thus managing
cost-effective operations
Proven skills in quality assurance and product development to deliver
quality services to clients / customers; strong service, client & vendor
management skills; seek opportunities for up selling and cross-selling the
services
Career Timeline
Overview
12
12
years of professional experience
1
1
year of post-secondary education
Work History
Team Leader
Mustafa Sultan Office Technology Co LLC
02.2022 - Current
- Result Areas:
- Leading a team of 5-10 photocopier technicians, providing guidance, mentorship, and coaching to ensure excellent service delivery
- Developing and implementing service strategies and processes to enhance customer satisfaction, efficiency, and productivity
- Collaborating with senior management to set goals, objectives, and performance metrics for the service team
- Analyzing service data and metrics to identify areas for improvement and implementing corrective actions
- Building and maintaining strong relationships with customers, understanding their needs, and ensuring prompt resolution of issues
- Staying up-to-date with industry developments, technological advancements, and best practices to continuously improve service quality and competitiveness
- Significant Accomplishments:
- Ensured systematic engagement between end-users and the remote support deployment engineers performing these upgrades through proper planning and scheduling
- Dealt with high technical complexity involving fairly new platforms and multiple vendor products
- Since 2012
- Trainings Attended
- Achieved Best Performance
- Engineer in Customer Delight By
Production Printer Specialist
Konica Minolta Bussiness Solutions India, Pvt Ltd
01.2021 - 01.2022
- Attended customer complaints & delivered guidance to customers & dealers for maintenance and machine operations of Konica Production Printers .
Customer support Engineer
Kuwait Documents Technology Co WLL
01.2019 - 01.2021
- Attended customer complaints & delivered guidance to customers & dealers for maintenance and machine operations (DIGITAL range of Ricoh Laser and Color
- Laser Photocopiers/Multifunction
- I was Locaated To KUWAIT FIRE FORCE As Rresident
- Engineer , Where I was taking care of Multi-Brands MFD’s
Techno-Commercial Engineer
With New Smart Office Automation LLC
Abu Dhabi
01.2017 - 07.2019
- As Techmo-Commercial Emgineer I was taking care of Not only Services(Sharp
- MFP’S) but Also For Commercial Activities Like Contract Conversion , Bussines
- Revenue And I was also Givening Lead to Sales Executives For new Sales.
Associate Engineer
Canon India Pvt Ltd
01.2016 - 01.2017
- Attended customer complaints & delivered guidance to customers & dealers for maintenance and machine operations (DIGITAL range of Canon Laser and Color
- Laser Photocopiers/Multifunction.
Techno-Commercial Engineer
HCL Service Limited
02.2012 - 07.2016
- Attended customer complaints & delivered guidance to customers & dealers for maintenance and machine operations (DIGITAL range of Toshiba Laser and
- Color Laser Photocopiers/Multifunction.
Education
B.Tech - Electronics Engineering
Indian Institution of Engineers –
(AMIIE
2015
Diploma - Electronics Engineering
Govt. Polytechnic
Hardoi
2011
Master Of Business Administration - Marketing
Rabindranath Tagore University
Bhopal 2023.07 - Current
Skills
- IT Skills:
- Windows Nt/2000/ 98/
- XP/ Vista/ Win 7 /Win 8/ Win 8
- Account Management
- Staff Training
- Daily Workflow Improvement
- Issue Resolution
- Key Performance Indicators (KPI)
- Volunteer Tasking
Work Preference
Work Type
Full TimeWork Location
On-SiteImportant To Me
Company CultureWork-life balanceCareer advancementPaid sick leaveHealthcare benefitsPersonal development programsTimeline
Master Of Business Administration - Marketing
Rabindranath Tagore University
2023.07 - Current
Team Leader
Mustafa Sultan Office Technology Co LLC
02.2022 - Current
Production Printer Specialist
Konica Minolta Bussiness Solutions India, Pvt Ltd
01.2021 - 01.2022
Customer support Engineer
Kuwait Documents Technology Co WLL
01.2019 - 01.2021
Techno-Commercial Engineer
With New Smart Office Automation LLC
01.2017 - 07.2019
Associate Engineer
Canon India Pvt Ltd
01.2016 - 01.2017
Techno-Commercial Engineer
HCL Service Limited
02.2012 - 07.2016
B.Tech - Electronics Engineering
Indian Institution of Engineers –
(AMIIE
Diploma - Electronics Engineering
Govt. Polytechnic
Hardoi
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