Muthaiah Subramanian
Bangalore
Summary
Analytical and goal-oriented investment banking professional with over 15 years of expertise in various divisions of banking operations including cash operations, card operations, treasury and fund administration looking for a challenging position in a reputable organization to apply overall skills and experience to achieve the objectives of the team and grow parallely.
Overview
16
16
years of professional experience
Work History
Manager
Deutsche Bank Ind. Pvt. Ltd.
06.2023 - Current
- Lead a team of 18 operations specialists managing high-value payment investigations across Continental Europe, ensuring accuracy and timely resolution of transactions.
- Oversee end-to-end payment lifecycle, including SWIFT processing, settlements, reconciliation, exception handling, and client query resolution.
- Strengthen operational risk controls by implementing quality checks, approval frameworks, and audit-ready processes aligned with global compliance standards.
- Collaborate with cross-functional teams (Sanctions, Payments, Static Data, Funds Release) to ensure seamless transaction processing and regulatory adherence.
- Drive process improvements and automation initiatives, enhancing turnaround time and reducing manual intervention.
- Manage NOSTRO reconciliation and reporting, ensuring accuracy and transparency in financial positions.
- Define and monitor SLA/KPI metrics, improving operational efficiency and client satisfaction.
- Expertise in both MT and MX messages
Deputy Manager
StateStreet HCL India Pvt. Ltd.
11.2018 - 06.2023
- Managed a team of 25 treasury professionals, delivering high-quality fund administration and financial operations services.
- Oversaw expense allocation, invoice processing, accruals, and NAV calculations, ensuring compliance with financial and regulatory standards.
- Led process transformation initiatives, including automation projects that significantly improved efficiency and reduced operational risk.
- Designed and presented governance dashboards and MIS reports for senior leadership decision-making.
- Ensured strict adherence to SLA/KPI frameworks, improving service delivery and client satisfaction.
- Built a high-performance culture, driving continuous improvement and operational excellence.
Business Process Lead
Tata Consultancy Services
03.2016 - 10.2018
- Manage credit card collections for Llyods TSB Bank.
- Analyze various fraudulent transactions and disputes raised by customers and route the cases to the relevant teams
- Onboarding customers and activation of cards for use
- Daily workflow, production trackers, error validations and quality checks
Operations Analyst
JPMorgan Chase & Co.
04.2014 - 02.2016
- Corporate Investment Bank (CIB) | Treasury services - Global Customer
- Cash Operations - EFTS | ACH - Clearing House Operations
- Transaction processing specialist - Customer Electronic Payments System | Tax Payment Services | ACH Stop Payment, Reversal & Reclaims | ACH Investigation |
- Process Transition & Migration - Travelled to the USA for migration of ACH Transmission Services | Successfully implemented the project with SOP
Credit Rating Analyst
IBM Daksh India Pvt. Ltd.
11.2009 - 12.2010
- Worked as a credit rating analyst - handled customer queries on credit rating and explain why the rating or credit limit has increased or decreased.
Education
Bachelor of Business Administration -
Dayananda Sagar Institutions
Bangalore, India01-2009
Skills
- Excellent Written & Verbal communication
- MIS Reporting & Stakeholder Management
- Adaptability to Fast-Paced Environment
- Operations Risk Management
- Root Cause Analysis
- Transitions and Project Management
- ACH and SWIFT Payments (PACS and MTXXX)
- Fund Administration and Budget Forcasting
- Credit Card Collections and Disputes
- SLA, Operational Metrics & Dashboard Preparation
- People Management & Performance Appraisals
- Baseline Study, Capacity Planning and Continuous Improvement
KEY ACHIEVEMENTS
- JP Morgan Innovation Award - Provided a process improvement idea that resulted in better customer experience, cost and effort saving
- Zero Percent Attrition 2021 - 22 - Had 0% attrition rate for the team while the business was averaging between 16-18% staff turnover
- Best Manager Award 2021 - Excellent stakeholder management, strategic planning and support to the team resulting in top quality deliverables
- Extra Miler Award - Consistently met customer experience scores
Timeline
Manager
Deutsche Bank Ind. Pvt. Ltd.
06.2023 - Current
Deputy Manager
StateStreet HCL India Pvt. Ltd.
11.2018 - 06.2023
Business Process Lead
Tata Consultancy Services
03.2016 - 10.2018
Operations Analyst
JPMorgan Chase & Co.
04.2014 - 02.2016
Credit Rating Analyst
IBM Daksh India Pvt. Ltd.
11.2009 - 12.2010
Bachelor of Business Administration -
Dayananda Sagar Institutions