MUTHAMMA CK
Bangalore
Summary
Data Operations and Business Analyst with 5+ years of experience in data accuracy and governance within Salesforce environments. Expertise in managing high-volume service requests, ensuring compliance with SLAs, and executing large-scale data validation. Proven track record of enhancing data quality and process efficiency through effective root-cause analysis and cross-functional collaboration. Skilled in maintaining reliable business data that supports sales velocity and accurate reporting.
Overview
9
9
years of professional experience
Work History
Analyst, 3P Operations & Onboarding
Hudson’s Bay Company
08.2022 - 06.2025
- Executed high-volume data validation and governance reviews (5,000+ SKUs/month), ensuring taxonomy accuracy, compliance adherence, and platform data integrity.
- Managed high-priority Salesforce case queues within defined SLAs, resolving escalations related to WISMO, returns, refunds, product discrepancies, and carrier delays.
- Conducted a detailed root-cause analysis on recurring seller and operational issues, driving a 26% reduction in customer queries month over month.
- Led a data quality initiative that reduced seller on-hold rates from 20% to 9%, and improved turnaround time from 12 days to 5 days.
- Performed large-scale updates to marketplace listings by researching and validating data across internal systems and third-party sources.
- Verified mandatory compliance documentation (GST, W9, banking details, return policies), ensuring governance and regulatory adherence.
- Identified redundant and non-performing SKUs, improving marketplace real estate and enhancing top-brand visibility.
- Collaborated with OMS, Sales Audit, external carriers, and Business Development teams to resolve escalated corner-case issues.
- Monitored operational dashboards to identify trends and recommend process enhancements for improved service efficiency and data accuracy.
- Contributed to the documentation of operational standards and trained new team members on data quality processes.
Content Interface Associate
ClassKlap Pvt. Ltd.
04.2018 - 02.2021
- Maintained, updated, and handled the Teacher App, Learning App, and Student App.
- Acted as the single point of contact for the Program Success Manager (PSM).
- Conducted testing of new products developed by the Tech Team.
- Reported app issues through Asana and followed up daily.
- Visited schools to conduct mock tests and collected teacher feedback.
- Maintained process documents and conducted frequent training sessions for other departments.
Data Analyst
Genpact India Pvt. Ltd.
08.2016 - 09.2017
- Worked on Retail Operations projects for leading US retailers.
- Maintained and updated databases on a weekly/monthly basis.
- Conducted data visualization based on client requirements.
- Ensured 100% quality and timeliness in client deliverables.
- Analyzed sales reports across multiple retail chains in the USA.
Education
Master of Commerce (MCOM) -
Presidency College
Bangalore01.2016
Skills
- Data Governance & Quality Management – Data validation, integrity enforcement, large-scale record updates, compliance verification
- Salesforce & CRM Operations – Case management, SLA-driven request handling, escalation resolution
- Data Analysis & Reporting – Advanced Excel (Pivot Tables, XLOOKUP, data validation), dashboard monitoring, trend analysis
- Root-Cause Analysis & Process Improvement – Issue investigation, corrective actions, workflow optimization
- Cross-Functional Collaboration – Partnering with Sales, IT, Finance, and Operations teams to improve data accuracy and efficiency
Languages
- English, Proficient
- Kannada, Native
- Hindi, Proficient
Personal Information
- Date of Birth: 06/24/1993
- Nationality: Indian
Timeline
Analyst, 3P Operations & Onboarding
Hudson’s Bay Company
08.2022 - 06.2025
Content Interface Associate
ClassKlap Pvt. Ltd.
04.2018 - 02.2021
Data Analyst
Genpact India Pvt. Ltd.
08.2016 - 09.2017
Master of Commerce (MCOM) -
Presidency College