Muthu Balasubramanian
Chennai
Summary
Dynamic aviation professional with extensive experience at Lufthansa Cargo AG, excelling in team leadership and contract negotiation. Achieved a market share with a profit margin of $10 million at Penta Freight Pvt Ltd. Proven track record in regulatory compliance and process improvement, driving operational excellence and client satisfaction.
Overview
29
29
years of professional experience
1
1
Certification
Work History
General Manager
Penta Freight Pvt Ltd
07.2022 - Current
- Secured market share with profit margin of 10 million for years 2022-2024 through strategic business development with a team of eight.
- Developed operational strategies to enhance efficiency, minimize costs, and maximize customer satisfaction.
- Identified improvement areas in business practices and collaborated with departments to implement action plans.
- Maintained vendor relationships to secure optimal pricing on supplies and materials.
- Monitored financial performance, pinpointing opportunities for cost savings and revenue generation.
- Resolved customer complaints swiftly while upholding high service delivery standards.
- Tracked monthly sales data to inform business development planning reports.
Warehouse Manager
Lufthansa Cargo AG
Sharjah
03.2013 - 05.2021
- Coordinated ground and flight operations, supporting onboard loadmaster activities in Doha and Kuwait.
- Established procedures for safe receipt, storage, and handling of hazardous materials.
- Monitored staff performance, identified improvement areas, and provided necessary training.
- Ensured timely fulfillment of all orders with accuracy.
- Conducted periodic audits to identify hazards and risks in warehouse environment.
- Negotiated contracts with suppliers for material procurement requirements.
- Maintained up-to-date knowledge of safety regulations, ensuring compliance at all times.
- Performed regular audits of warehouse operations to enhance efficiency.
Country Manager
Lufthansa Cargo AG
Doha
01.2009 - 02.2013
- Directed station operations, overseeing setup, GHA contracts, and staff recruitment.
- Managed daily country office operations, including budgeting, forecasting, and staffing decisions.
- Led recruitment efforts while ensuring compliance with local labor laws.
- Reviewed customer feedback to generate reports identifying areas for service improvement.
- Conducted regular audits of operational procedures to enhance efficiency.
- Provided leadership in change initiatives by developing action plans and engaging employees.
- Ensured adherence to regulations regarding safety standards, environmental requirements, and taxation policies.
- Negotiated contracts with suppliers to secure favorable terms for the organization.
Manager Handling Services
Lufthansa Cargo AG
Bahrain
03.2003 - 12.2008
- Directed key account management for DHL, optimizing operational processes and enhancing efficiency.
- Developed strategies to boost customer satisfaction and loyalty across accounts.
- Monitored budgets and expenditures, ensuring cost-effectiveness and adherence to quality standards.
- Ensured compliance with industry regulations and company policies at all levels.
- Managed vendor relationships by negotiating contracts for timely delivery of goods and services.
- Coached and mentored team members to elevate job performance and productivity.
- Maintained strict compliance with applicable laws, regulations, and industry standards.
Manager Operations
Lufthansa Cargo AG
Riyadh
04.2002 - 02.2003
- Executed safe freighter operations on SHJ-FRA-RUH-SHJ routes twice weekly as onboard loadmaster.
- Ensured compliance with all relevant laws, regulations, and industry standards.
- Streamlined communication channels to enhance information flow and speed up decision-making.
- Implemented process improvements that increased operational efficiency.
Manager Logistics
Lufthansa Cargo AG
Chennai
01.1998 - 03.2002
- Oversaw safe ground and flight operations for B707 and MD11F, ensuring schedule adherence.
- Performed weight and balance assessments to enhance operational efficiency and safety.
- Negotiated carrier contracts to facilitate cost-effective freight movement.
- Recruited, trained, and supervised staff, managing performance evaluations and disciplinary actions.
- Reviewed supplier invoices for accuracy in quantities and pricing before processing payments.
- Developed strategies to improve warehouse efficiency and reduce operational delays.
- Identified and rectified shipping and packaging errors to minimize disruptions.
- Streamlined organizational filing systems for invoices, customer orders, and contract records.
Manager Cargo
Lufthansa Cargo AG
Chennai
11.1996 - 12.1997
- Negotiated contracts and agreements for cargo and aircraft handling (SGHA).
- Established processes to enhance organizational workflow efficiency.
- Assigned tasks based on skill levels to optimize team performance.
Education
Bachelor of Arts -
UNIVERSITY OF MADRAS
MADRAS03-1990
Skills
- Aviation operations
- Staff recruitment
- Team leadership
- Contract negotiation
- Regulatory compliance
- Process improvement
- Supply chain management
- Client relations
- Quality management
- Safety compliance
- Logistical coordination
- Station management
Accomplishments
- Climate Care Award from Lufthansa Cargo AG for the employee category in 2009
- Project: Recover, Re-use, Reduce (R3) of plastic sheets from the cargo pallets
- Outstanding sales performance in 2010, market share development, and managed to operate the MD11 freighter
- Office setup at GSA costs to support sales and handling
- The US Embassy business for time matters to and from Bahrain increased the frequency from one to six freighters a week for DHL with MD11
- Lufthansa operations qualified weight and balance since Nov 1998, with refresher training valid until 30 Nov 2022 (ASM-L and B level)
- Procured the Atlas air handling contract
Years Of Experience
35
Certification
- Certified Logistics Manager from Lufthansa Cargo
- Certified weight and balance from Lufthansa Cargo
- Station emergency response with Lufthansa Cargo
- Supplier relationship management with Lufthansa Cargo
- Aircraft station management with Lufthansa Cargo
Languages
Tamil
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Timeline
General Manager
Penta Freight Pvt Ltd
07.2022 - Current
Warehouse Manager
Lufthansa Cargo AG
03.2013 - 05.2021
Country Manager
Lufthansa Cargo AG
01.2009 - 02.2013
Manager Handling Services
Lufthansa Cargo AG
03.2003 - 12.2008
Manager Operations
Lufthansa Cargo AG
04.2002 - 02.2003
Manager Logistics
Lufthansa Cargo AG
01.1998 - 03.2002
Manager Cargo
Lufthansa Cargo AG
11.1996 - 12.1997
Bachelor of Arts -
UNIVERSITY OF MADRAS
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