MUTHU S
Delivery Manager/Process Innovation professional
Bangalore,Karnataka
Summary
MBA professional with 12.6 years of experience in Finance and Administration. Experienced and results-driven Delivery Manager with strong expertise in resource planning, agile methodologies, and process optimization. Over five years of proven success leading high-performing teams, streamlining delivery operations, and ensuring compliance across global programs. Recognized for enhancing client engagement and fostering innovation through automation initiatives.
Overview
2026
2026
years of professional experience
6
6
Languages
Work History
Delivery Manager/Process Innovation Professional
IBM India Pvt Ltd
Bangalore
10.2023 - Current
- Spearheaded end-to-end order processing.
- Acted as people manager by connecting with all employees and understanding their requirements.
- Interviewed and hired new resources.
- Managed a high-performing team of 40+ employees, fostering an empowered, agile culture.
- Acted as Project Compliance SPOC and Integrity SPOC, ensuring zero deviation from internal/external audit standards.
- Promoted innovation through process automation using Power Automate, VBA, and Power BI.
- Served as Training SPOC for agile, integrity, process training, and mentoring.
- Enhanced client engagement through proactive communication and service delivery excellence; provided process updates and innovation ideas to streamline the project.
- Served as the Agile Champion, driving agile best practices and improving productivity across teams.
- Led employee engagement initiatives, boosting morale and performance.
- Handled temporary staffing, recruitment, and forecast planning aligned with peak season needs.
- Monitored and managed project budgets, optimizing costs and maximizing resource utilization.
- Addressed cross-functional risks and dependencies, enabling smooth project execution.
- Facilitated high-stakes discussions with senior stakeholders through strategic communication.
- Delivered impactful project documentation, including reports, dashboards, and stakeholder presentations.
Team Lead /SME
IBM India Pvt Ltd
Bangalore
2018 - 2023
- Provided training and resolved process-related queries for new joiners.
- Maintained all internal and external reports including SLA, SDM, and QC.
- Scheduled team huddles and delivered process updates.
- Attended client calls and communicated process changes.
- Served as Agile Champion.
- Acted as Integrity Champion.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decision-making.
Senior Practitioner
IBM India Pvt Ltd
Bangalore
05.2015 - 05.2018
- Provided complete training to new joiners.
- Onboarded new joiners and explained company policies.
- Acted as SME for Order Processing and Account Maintenance.
- Handled client communications effectively.
- Prepared and maintained various reports.
- Mentored junior practitioners, fostering their professional growth and enhancing team capabilities.
- Led a cross-functional team to successfully complete a major project, exceeding client expectations.
- Enhanced client satisfaction by providing tailored solutions and consistently meeting project deadlines.
- Advised patients and community members concerning diet, activity, hygiene and disease prevention.
Practitioner-Order Processing/Customer Master
IBM India Pvt Ltd
Bangalore
2013 - 2015
- Investigated and resolved customer issues.
- Account setup for new customers.
- Order processing through SAP and Oracle.
- Developed strong working relationships with colleagues and external partners to facilitate effective collaboration on shared goals.
- Reviewed patient allergies, problems, medications, and immunization statuses.
- Improved efficiency within the practice by proactively identifying bottlenecks in workflow processes and implementing targeted improvements.
Education
MBA - Finance And System
Dayananda Sagar College
Bangalore 01.2010 - 2012.01
B.com -
Vidya Vahini College
Bangalore 01.2007 - 2010.01
PUC -
Vidya Vahini College
Bangalore 01.2005 - 2007.01
SSLC -
Seva Ashram High School
Bangalore 01.2004 - 2005.01
Skills
Interests
Traveling
Timeline
Delivery Manager/Process Innovation Professional
IBM India Pvt Ltd
10.2023 - Current
Senior Practitioner
IBM India Pvt Ltd
05.2015 - 05.2018
MBA - Finance And System
Dayananda Sagar College
01.2010 - 2012.01
B.com -
Vidya Vahini College
01.2007 - 2010.01
PUC -
Vidya Vahini College
01.2005 - 2007.01
SSLC -
Seva Ashram High School
01.2004 - 2005.01
Team Lead /SME
IBM India Pvt Ltd
2018 - 2023
Practitioner-Order Processing/Customer Master
IBM India Pvt Ltd
2013 - 2015
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