MUTHUKUMAR A
Facility Executive
Chennai
Summary
Dynamic leader with over sixteen years of experience in driving sales growth and exceeding revenue targets by 10%. Expertise in communication and innovative selling strategies empowers sales teams to thrive and achieve goals. Proven track record as a Training Manager, adept at selecting trainers and developing curriculum to meet rigorous training objectives while effectively educating individuals across various skill levels. Eager to leverage extensive training experience in a supervisory role within a forward-thinking organization committed to continuous success and evolution.
Overview
20
20
years of professional experience
6
6
Languages
Work History
Training Manager
Amazon Development Centre
Chennai
10.2025 - Current
- Collaborated with cross-functional teams to develop customized training solutions, ensuring alignment with organizational goals and objectives.
- Improved employee retention rates by creating engaging and interactive learning materials.
- Coordinated and prioritized the required training courses for janitors.
- Reviewed and edited all training materials for accuracy and company policy compliance.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Monitored and evaluated training performance to determine quality and cohesiveness.
- Trained new hires to perform cross-training exercises with experienced workers.
- Managed new employee orientation training process for more than 250 employees each year.
Facility Executive
Amazon Development Centre
Chennai
04.2023 - 10.2025
- Led and managed a team of 130+ staff, fostering a collaborative and high-performance work environment.
- I received the Best Employee Award for three quarters over three years.
- Negotiated vendor contracts, achieving cost-effective procurement of equipment and services.
- Directed end-to-end facility operations, including maintenance, repairs, and vendor coordination.
- Implemented preventive maintenance strategies, significantly reducing equipment downtime, and operational disruptions.
- Conducted regular facility audits and inspections, identifying areas for improvement, and ensuring timely corrective actions.
- Managed annual budgets, optimizing costs while maintaining service quality, and operational efficiency.
- Strengthened vendor and contractor relationships to ensure timely, cost-effective service delivery.
- Ensured compliance with health, safety, and environmental regulations through regular inspections and adherence to standards.
- Improved team productivity through structured communication, training, and mentoring programs.
- Coordinated cross-functional teams and stakeholders to deliver projects on time and within budget.
- Oversaw building systems, including HVAC, security, and automation, to ensure uninterrupted operations.
- Enhanced customer satisfaction by resolving issues promptly, and maintaining high service standards.
- Streamlined inventory and supply management through effective tracking and vendor coordination.
- Acted as the primary point of contact for internal and external stakeholders for facilities-related support.
- Developed and implemented SOPs, policies, and procedures to improve operational efficiency.
Enterprises Marketing Team Leader
TATA TELESERVICES LIMITED
Chennai
03.2018 - 03.2023
- Coordinated events and increased sales by 10%.
- Incorporated customer feedback into future marketing plans, ensuring alignment with consumer needs and preferences.
- Optimized digital marketing efforts with data-driven analysis to improve online presence.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Improved product marketing objectives by constructing communication initiatives and branding strategies to increase client outreach.
- Enhanced brand visibility by creating and implementing strategic marketing campaigns.
- Managed budget allocation for various marketing channels to maximize return on investment.
- Established strong partnerships with external agencies for collaborative marketing initiatives.
- Mentored junior team members and provided guidance on best practices in marketing techniques.
- Collaborated with the sales team to develop cohesive strategies for lead generation and conversion.
- Achieved sales growth by executing promotional campaigns in line with company objectives.
- Developed innovative marketing strategies for increased customer engagement and retention.
Senior Talent Coach
ALOFT HOTEL
Chennai
08.2016 - 10.2017
- Effectively handled customer complaints with empathy and professionalism-resulting in resolving situations satisfactorily and retaining customer loyalty.
- Implemented cost-saving measures such as portion control guidelines without compromising food quality or presentation standards.
- Increased repeat business through genuine rapport-building with guests by remembering names, favorite dishes, and special occasions.
- Fostered a culture of teamwork and collaboration by regularly providing constructive feedback and recognition for exemplary performance.
- Ensured smooth dining experiences by promptly addressing guest concerns and coordinating with the kitchen staff for timely meal preparation.
- Streamlined communication between front-of-house and back-of-house teams through effective use of technology and clear verbal instructions.
- Enhanced team efficiency by effectively delegating tasks and managing schedules for optimal productivity.
- Consistently monitored dining area cleanliness and ambience-adjusting lighting, music, and temperature as needed to create the perfect atmosphere for guests.
- Resolved conflicts among team members through active listening skills, fostering a positive work environment for increased job satisfaction.
- Improved customer satisfaction by consistently providing exceptional service and maintaining a clean, welcoming atmosphere.
- Contributed to increased revenue by promoting menu items, upselling specials, and offering personalized recommendations based on guest preferences.
- Facilitated successful events by working closely with clients on menu selections, layout planning, and staffing requirements.
- Ensured seamless transitions during shift changes by thoroughly briefing incoming staff on current reservations, special requests, or potential issues.
- Mentored junior staff members in developing their hospitality skills while adhering to company policies and procedures.
- Maintained high-quality standards by ensuring adherence to health and safety regulations in all aspects of food handling and storage.
- Conducted regular inventory checks for proper stock levels, minimizing waste and reducing costs.
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Provided guests with information about menu items, specials and promotions to provide quality service.
- Greeted and seated guests to provide friendly and welcoming experience.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
- Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Assisted with setup and breakdown of events, banquets and parties to comply with logistics.
- Maintained stock levels of cups, lids, straws, and condiments throughout shift.
- Greeted customers and answered inquiries regarding menu items and specials.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Monitored food quality and freshness throughout day.
Captain
GOLDEN PALMS RESORT
Bangalore
11.2014 - 02.2016
- Developed strong relationships with local suppliers, negotiating competitive pricing and ensuring timely deliveries to maintain consistent stock levels.
- Collaborated with the culinary team to develop seasonal menus that catered to diverse tastes, attracting new clientele.
- Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Effectively handled customer complaints with empathy and professionalism-resulting in resolving situations satisfactorily and retaining customer loyalty.
- Increased repeat business through genuine rapport-building with guests by remembering names, favorite dishes, and special occasions.
- Contributed to increased revenue by promoting menu items, upselling specials, and offering personalized recommendations based on guest preferences.
Senior Captain
Hotel RR INN
Tirunelveli
07.2013 - 10.2014
- Managed staff training programs to ensure consistent service quality across the board, resulting in improved customer retention rates.
- Assisted management with budgeting responsibilities including tracking expenses, payroll processing, and monthly financial reporting.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Observed diners to respond to additional requests and determine when meal completed.
Guest Service Associate
HOTEL ALILA
Bangalore
12.2011 - 05.2013
- Boosted sales by 10% through excellent customer service, leading to high customer satisfaction and repeat customers.
- I have received numerous appreciation letters from customers, reflecting my consistent commitment to excellent service.
- Processed payments accurately, maintaining proper cash handling procedures and balanced registers at the end of each shift.
- Collaborated with team members to maintain a clean, organized, and inviting dining area.
- Demonstrated strong product knowledge to assist customers in making informed menu choices.
- Resolved customer complaints with tact and professionalism, ensuring repeat business.
- Enhanced customer satisfaction by providing timely and accurate food and beverage service.
- Handled phone inquiries professionally, contributing to increased bookings and repeat customers.
- Enhanced guest satisfaction by addressing inquiries and resolving issues promptly.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Contributed positively towards achieving team targets by cross-selling additional amenities during interactions with guests.
Senior Steward
OLDE BANGALORE RESORT
Bangalore
01.2009 - 05.2011
- Maintained a clean and organized dining area, promoting a comfortable and enjoyable atmosphere for guests.
- Assisted in menu planning and development, incorporating seasonal ingredients and guest preferences.
- Resolved customer complaints professionally and efficiently, demonstrating empathy while preventing further escalation of issues.
- Coordinated special events such as private parties or corporate functions, tailoring services to meet unique client needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing concerns.
- Upheld company culture by consistently adhering to brand guidelines when interacting with guests or presenting dishes.
- Maintained assigned work station in safe and sanitary condition with continuous cleaning.
Industrial Exposure Trainee
PLEASANT DAYS FAMILY RESORT
Chennai
05.2006 - 08.2006
- Received consistent positive feedback from guests regarding service quality and attentiveness.
- Implemented time management strategies to prioritize tasks effectively during peak hours without compromising on service quality.
- Proactively addressed guest concerns or complaints, resulting in increased customer retention rates and repeat visits.
Education
B.Sc. - HM&CS
Valluvar Collage of Science and management
Karur01-2008
Skills
Event planning
Crisis management planning
Portfolio asset management
Inventory management
Conducting building inspections
Collaborative teamwork
Client support
Machinery handling
Effective time management
Proficient in verbal expression
Strategic decision-making
Problem-solving skills
Interests
Listening music
Playing cards
Searching about hospitality industry
Personal data processing
I hereby declare that all the information given by me is correct and true to the best of my knowledge and belief., Chennai
Timeline
Training Manager
Amazon Development Centre
10.2025 - Current
Facility Executive
Amazon Development Centre
04.2023 - 10.2025
Enterprises Marketing Team Leader
TATA TELESERVICES LIMITED
03.2018 - 03.2023
Senior Talent Coach
ALOFT HOTEL
08.2016 - 10.2017
Captain
GOLDEN PALMS RESORT
11.2014 - 02.2016
Senior Captain
Hotel RR INN
07.2013 - 10.2014
Guest Service Associate
HOTEL ALILA
12.2011 - 05.2013
Senior Steward
OLDE BANGALORE RESORT
01.2009 - 05.2011
Industrial Exposure Trainee
PLEASANT DAYS FAMILY RESORT
05.2006 - 08.2006
B.Sc. - HM&CS
Valluvar Collage of Science and management