Muthukumar Ganesan

Team : Temenos Learning Community (TLC) | Product : Transact (T24 – R22 to R25)

• Delivered client training across 20+ projects, including 5 onsite engagements, covering Retail Banking modules
• Maintained an average trainer rating of 4.5+ / 5 and achieved Net Promoter Score (NPS) above 60 from client participants
• Designed and updated product training content hosted on TLC Online
• Supported internal capability building through AA framework sessions for technical and cross-functional teams
• Addressed functional queries with focus on aligning product behavior to standard banking process flows

Domain : Life Insurance | Product : Consolidation Master, Core Suite

• Delivered onboarding and domain training for new joiners on Life Insurance and application usage
• Designed and maintained training materials, QAP content, and internal knowledge resources
• Briefly supported the NEST Pensions implementation (UK) to gain real-world exposure to delivery processes; assisted with reviewing test cases and basic validation using SOAP UI
• Developed working familiarity with modules including New Business, Underwriting, Claims, Billing and Policy Servicing

Domain : Core Banking | Product : Temenos Transact (T24 – R19, R20)

• Performed functional testing for the European SaaS Model Bank project, covering modules like Securities and Forex
• Acted as a liaison for BAU projects (BIL and Havin Bank), interpreting FSDs and solution documents for developers, validating unit test scenarios and supporting documentation and coordinating feedback to the project team
• Briefly supported the Standard Chartered Bank upgrade project by validating and updating test scripts, ensuring alignment between R08 and R20 releases
• Gained cross-functional exposure across modules such as Customer, Treasury, Securities, Limits and Financial Accounting

Domain : Core Banking | Product : Temenos Transact (T24 – R09 to R17)

• Metro Bank (Chennai & UK)
  • Worked on BAU testing by executing and designing test cases for core banking modules
  • Travelled onsite to London to support a customer monitoring (AML Compliance) project involving Netreveal
  • Led the Faster Payments upgrade project as module lead, managing a 3-member testing team and coordinating regression efforts
• Temenos Consultant Training (Internal)
  • Completed a focused 4-month internal training program on Temenos implementation methodology, consulting principles and functional product knowledge
• Samba Financial Group (Saudi Arabia)
  • Worked onsite as an outsourced resource on an ongoing core banking transformation project
  • Delivered UAT training to bank users, facilitated defect triaging, and prepared user documentation
  • Gained cross-functional exposure across Retail Banking modules including Customer, Accounts, and Teller