Muthukumar Kandhasamy

• Managed a team of 15 engineers responsible for all IT TechOps support.
• Administered the Active Directory (AD) environment, managing user accounts, groups, permissions, and policies across Microsoft Exchange and AD, including creating and deleting users, assigning roles, and managing resource access.
• Supported Cisco CUCM and Jabber, including troubleshooting, configuration, and maintenance, alongside providing comprehensive support for more than 20 other applications.
• Migrated users from on-premises systems to Office 365 (O365), handling user provisioning, mailbox configuration, and license management.
• Installed and configured plugins for Salesforce, Immigo, and Ablebits, and provided basic support for Salesforce regarding plugin issues.
• Developed scripts for Tampermonkey to enhance user experiences and automate tasks.
• Provided support to APAC and EMEA users simultaneously, ensuring global service continuity and efficiency.
• Utilized Zoho and Freshdesk ticketing tools with strict adherence to SLAs, ensuring timely resolution of customer issues and dedicated Freshdesk support.

● Lead a team of 10 engineers across the entire IT Admin functions.
● Monitoring the entire infrastructure using tools like FRESHPING etc.
● Successfully completed Cloud migration activities on Azure, AWS & GCP.
● Deploy and Support tech solutions to help scale operations in several verticals – CRM (Sales Force),
Mail Server(O365), Other Operations (ZOHO Solutions) with Proper SLA.
● Manage Vendors (Hardware Procurements & Subscriptions), Asset management.
● Managed the enterprise cloud telephony (Exotel) software and configured workflows.
● Worked on eCommerce ordering on WhatsApp automation using Interakt and WATI SaaS products.
● Configured software to manage and track field force teams for their activities using tools like Timeero .

● Handled Servers, Desktop, Printer, VDI and Citrix Support to entire organizations with different
Locations.
● Handled User Management in AD and VDI.
● Deployed and maintained the G-suite mailbox on time.
● Implement the Network and storage security (Symantec & Trend Micro) , VPN ( in the Pentomic).
● Deployed ERP with Vendor coordination in a period of 9 months, also worked with AWS in the
meantime.
● Provided technical leadership to the team on all aspects of the IT administration.
● End to End Confidential data Management including Backup tools (Veeam & Cobian Backup)

• Developed and implemented preventive maintenance procedures.
• Improved system stability by implementing proactive IT maintenance and monitoring procedures.
• Handled Desktop Support and Networking to the entire organization with different Locations.
• Deployed and maintained the G-suite mailbox on time.
• Gave Support and coordination with Senior Management Members.
• Good Hands-on Experience on Sybase SQL

• Developed & maintained a few modules of ERP application (VSG Lungies ).
• Developed modules for Kongu Matric Schools, Salem , Implement and maintenance Team.
• Designed DB for Many applications.
• Analyzed proposed technical solutions based on customer requirements.
• Delivered unit-tested systems within customer-prescribed timeframes.