Sandipan Das
Kolkata
Summary
With an overall experience of 13 years 8 months he has worked in Managed Services in SAP BO, Power BI, Power Apps, Tableau, SAP Lumira and ITSM tools like Service Manager, Service Manager 9 and ServiceNow and has ITIL Foundation Certificate in IT Service Management and has experience/ knowledge of Service Operations about Application Management.
Overview
14
14
years of professional experience
Work History
Technical Lead & BI Support Analyst
Wipro Technologies
Kolkata
07.2017 - Current
- Technical Lead for the Level 2 Support Desk along with being an Integral part of the team as a BI Support Analyst involving tools in SAP BO, Power BI, Tableau, SAP Lumira, SQL and Oracle
- Responsible for continuous process improvement, ITIL process, project environment and update of processes in shared service environment
- Also, responsible for the complete Release management portfolio
- Ensure proper documentation and quality check of relevant documents related to Project Delivery Framework structure
- Regular monitoring of Interaction, incident and change queue of the team and managing the same.
Technical Lead
Wipro Technologies
Kolkata
06.2014 - 06.2017
- Technical Lead for the Application Support Desk interacting with the management for continuous increment of FCR scope and to drive meetings with stakeholders, End user, Application Specialist in collecting business requirements and responsible for continuous improvement of CTI
Technical Support Analyst (eBOSS)
Wipro Technologies
Kolkata
11.2010 - 06.2014
- His work involved a L3 support analyst in a shared platform environment in Business Object XI R3, BI4.x on tools like CMC, InfoView, Launchpad, Import Wizard, LCM, Promotion Management Tool, CCM
- Worked on SAP BO server configurations and maintenance, connection setups, and troubleshooting of issues and on Continuous improvement implementations
Education
M.Tech - Software Engineering
Birla Institute of Technology And Science
Pilani, Rajasthan12-2014
Skills
- SAP BO Reporting
- Project onboarding
- Microsoft Power BI
- SAP Lumira
- Tableau
- Project management
- Incident, Change, Problem and Release management
- Continuous improvement
- Project planning
- Data Migration
- Data Warehousing
- Predictive Analytics
Technology Competencies
- SAP Business Object XI 3.1/4.x
- SAP Dashboard Design
- Microsoft Power BI
- HP Service Manager
- HP Quality Centre
- Microsoft SharePoint 2007
- Service Now ITG
- Service Now F4F
- Windows Server 2003
- SQL Server 2005
- Experience of Service Management (Call, Incident, Problem, Change and Release Management)
- Experience of projects based on Managed Services.
- MS-Office
- MS-Project
- MS Visual Basic
Professional Memberships And Achievements
ITIL Foundation certified professional., Awarded as Feather in my cap award., Awarded Certificate of Appreciation from Royal Dutch Shell., Dissertation on Mobile BI (Detailed research work on project analysis, planning and implementation of SAP Mobile BI in a live environment for an Oil and Shipping Company after detailed server sizing and environment setup) for MS Degree., Dissertation on Balancing activities of a team with the aim of Resource Utilization and Project Cost Optimization for EPGDBM Degree.
Personal Information
- Date of Birth: 11/02/89
- Nationality: Indian
- Marital Status: Married
Languages
- English
- Bengali
- Hindi
Hobbies and Interests
- Reading
- Writing
- Photography
Languages
Bengali
First Language
English
Proficient (C2)
C2
Hindi
Upper Intermediate (B2)
B2
Portuguese
Elementary (A2)
A2
Timeline
Technical Lead & BI Support Analyst
Wipro Technologies
07.2017 - Current
Technical Lead
Wipro Technologies
06.2014 - 06.2017
Technical Support Analyst (eBOSS)
Wipro Technologies
11.2010 - 06.2014
M.Tech - Software Engineering
Birla Institute of Technology And Science
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