MUTHUKUMAR M
Senior Operations Engineer
Chennai
Summary
Senior Operations Engineer with 10+ years of experience in Telecom Operations, Fault Management, Network Monitoring, and O&M across Vodafone Idea, Nokia, Tata Communications, Indus Towers, and Honeywell. Strong expertise in Real-Time Charging & Control (RECC), prepaid/postpaid billing systems, OCS, Linux/UNIX administration, shell scripting, and IP/network troubleshooting. Proven experience in alarm monitoring, SLA-driven incident management, UAT support, strong analytical, troubleshooting, and cross-functional coordination skills, adaptable to 24/7 operational environments. Linux Administrator (Red hat) with 4 years of hands-on experience in managing, monitoring, and supporting Linux-based server environments.
Overview
14
14
years of professional experience
2
2
Certifications
Work History
Senior Operations Engineer
Bounteous x Accolite | Vodafone Idea Limited Project
Chennai
01.2022 - Current
- Real Time Charging & Control of Vodafone Idea Limited Post-paid data plans for multiple circles.
- Utilize shell scripting for automation and project-specific tasks.
- Responsible for ensuring the optimal performance of physical nodes and monitoring alarms.
- React promptly to service-affecting issues, meeting SLAs and maintaining seamless operations.
- Supporting UAT team for subscribing, unsubscribing, balance setting for testing purposes.
- Attend trouble tickets for outage alarms, addressing and resolving issues within defined timelines.
- Utilize FTM logs and analyze Charging CDRs and Subscription CDRs to identify trigger issues.
- Enable reconciliation during emergency issues, ensuring accuracy of data and timely issue resolution.
- Respond to customer complaints and monitor auto-alert emails daily.
- Proficiently configured and maintained disk quotas, ACLs, user accounts, groups, and permissions in adherence to stringent security standards.
- Apply ITIL principles, including Incident Management, Problem Management, and Change Management.
OMCR Engineer
Tata Communications Transformation Services
Chennai
10.2020 - 04.2021
- Operation and Maintenance for Vodafone Idea.
- Troubleshooting of various alarms in System and RF module in WCDMA BTS.
- Co-ordination with Field & Internal Teams for handling Incident Management.
- Support to Field Maintenance for Remote Support with Field engineers both 2G,3G&4g.
- 2G,3G&4G Monitoring & Maintaining Cell site performance.
- Identifying faults and handling troubleshoot methods.
BSS Engineer
UST Global
Chennai
06.2017 - 07.2018
- 2G &3G All type of BTS login remote and troubleshooting.
- Handling Service Affecting alarms.
- 2G & 3G Internal Alarm Check & Cleared.
- Troubleshooting of 2G sites from BSC end remotely.
- Monitoring and analysis of alarms in the network elements and providing support to Field Engineers for the rectification of the issues concerned.
BSS Engineer
Nokia Solution network
Chennai
02.2016 - 02.2017
- Operation and Maintenance for Nokia Solution network.
- Troubleshooting Flexi MR BTS, FLEXI, ULTRA, METRO & MINI ULTRA BTS in all type of possible configuration.
- Co-ordination with Field & Internal Teams for handling Incident Management.
- Support to Field Maintenance for Remote Support with Field engineers both 2g & 3G.
- 2G & 3G Monitoring & Maintaining Cell site performance.
O&M Surveillance Executive
Indus Towers Private Limited
Chennai
07.2013 - 02.2016
- Generation of daily, weekly & monthly MIS reports.
- Responsible for creating trouble tickets for preventive as well as corrective maintenance for 16 circles in India.
- Responsible for circle KPI by analyzing various O&M parameters (like stability, cardiogram, FFS).
- Responsible for addressing Level 1 support for subject matter experts and object matter experts in BMC Remedy.
- Monitor, control and analyze all tower operation activities and processes.
- Maintaining the Telecom performance for Airtel, Vodafone and Idea.
- L1 trouble shooting of TOC applications (I-Navigator & NetKT).
- User account management of I-Navigator (Creating, Modifying & Deleting users in I-Navigator).
BMS Engineer
Honeywell automation India Pvt ltd
Chenna
04.2012 - 05.2013
- Reporting to the admin manager regarding daily O&M status, Energy management parameters.
- Coordinate IBMS operators shift schedules and attendance to ensure 24/7 coverage is provided.
- Ensure weekly, monthly, semiannual and annual maintenance schedules are generated and associated checklists are completed and submitted.
Education
Bachelor of Engineering - ECE
National Engineering College
Kovilpatti04.2011
Skills
- Monitoring tools
- Incident management
- Server maintenance
- Scripting languages
- Operating systems
Certification
CCNA Certified (Cisco Certified Network Associate)
Timeline
Senior Operations Engineer
Bounteous x Accolite | Vodafone Idea Limited Project
01.2022 - Current
OMCR Engineer
Tata Communications Transformation Services
10.2020 - 04.2021
BSS Engineer
UST Global
06.2017 - 07.2018
BSS Engineer
Nokia Solution network
02.2016 - 02.2017
O&M Surveillance Executive
Indus Towers Private Limited
07.2013 - 02.2016
BMS Engineer
Honeywell automation India Pvt ltd
04.2012 - 05.2013
Bachelor of Engineering - ECE
National Engineering College