Muthukumaran Kunchithapatham
Chennai
Summary
Seasoned Healthcare Digital Expert with 26 years of experience delivering tailored digital solutions across Asia Pacific. Industry Leader skilled in strategic business planning, pre-sales, and service operations. Specialized in aligning customer needs with effective product solutions, driving success through a commitment to customer empathy.
Overview
30
30
years of professional experience
Work History
Global VCP and South Asia Region Leader (Solution for Enterprise Imaging)
GE Healthcare
06.2024 - Current
- Create new opportunities by partnering with internal and external customers through solution design and RFP creation. Won most of the healthcare digital solution tenders and also helped Healthcare Systems team to win equipment tenders along with digital solutions.
- Ensured product service quality as Lead Service Integrator for critical product deliveries, meeting or exceeding customer expectations.
- Created new opportunities through collaboration with internal and external customers on solution design and RFP creation, securing numerous healthcare digital solution tenders and supporting Healthcare Systems team in winning equipment tenders.
- Achievements/Tasks
National Digital Leader
Wipro GE Healthcare
11.2016 - 06.2024
- Constantly observe & analyse market, customers' needs, align GTM strategies, enable commercial operations to tackle major business challenges/bottlenecks, milestones or other predicaments. Redefined South Asia Healthcare Digital P&L over the years with ~8% growth.
- Identified and onboarded strategic 3rd party partnerships to fill solution gaps, delivering comprehensive digital solutions for customers.
- Introduced a wide range of customized product bundles affordable to the region which also provide flexibility to expand/add horizontally as well as vertically in the future.
- Developing region specific workflow solutions for various user groups to improve their productivity in serving patients and also creating an easily integrable eco system with in their enterprise to share and collaborate.
- Constantly sharing Voice of Customers for global product design and road map. Work closely with product marketing & engineering teams to improve features and quality.
- Mentored "IT Professional Services and Post Sale Service" as self sustained sub P&L and designed upsell, cross-sell opportunities as service packages to existing customers with additional features to increase productivity or to stay in latest platform.
- Achievements/Tasks
IT Professional Services & Install base Service Manager
Wipro GE Healthcare
01.2010 - 10.2016
- Delivered solution design, IT project management, installation, application configuration, system integration, training, and post-implementation support activities. Improved Install NPS by 5 points.
- Design and implemented 2M$ multi-site solution with audio & visual connecting ICUs and OTs in tier 2/3 with enterprise hospitals in tier 1 cities for better patient care which also resulted in cost reduction by 15% on drugs.
- Executed large installs and complex deployment architecture which runs across to multiple facilities or statewide solution deployments. Designed and executed multi level legacy data migrations (both images and texts) without data loss.
- Ensure strict adherence to PMI’s, Lean and Agile best practices in planning and functional/global resource utilization during implementation which resulted in 4+ points gain on overall margin.
- Provided domain expertise and detailed requirements while serving as Lead Service Integrator and Lead System Integrator for various 'In Country For Country' digital product initiatives.
- Monitored current technologies, determined business requirements, proposed changes, developed migration plans, and executed projects to align with strategic objectives.
- Received 100% uptime award from Install bases consecutively, Christian Medical college Hospital Vellore and Tata Memorial Hospital Mumbai will feature top in the list. Implemented applicable ITIL Service frameworks, created Multi-Layer SMEs to sustain customer satisfaction which resulted in 6 points gain on Net Promoter Score (NPS).
- ITPS Manager (2010-2013), ITPS & IB Service Manager (2014-2016)
- Achievements/Tasks
IT Professional Services Leader - Asia Pacific
GE Healthcare
04.2000 - 12.2009
- Held various leadership positions such as Integration & Custom Solutions Leader and Radiology Applications Leader within IT Professional Services Org which supported Asia Pacific region and was instrumental in 100% Install base retention.
- Implemented/Upgraded RIS-PACS solutions at Tan Tok Seng Hospital, National University Hospital, Alexandria Hospital, National Neuroscience Institute and KTPH with one or multiple roles depending on the need such as Project Manager, System Integrator, Implementation Leader, Applications Leader, etc. during the course of implementation.
- Designed and deployed custom solutions that enhanced workflow efficiency and addressed specific product shortfalls.
- Designed and Deployed integration and data migration solutions at Serdang, Ampang, Sungai Buloh, Sungai Petani, Alor setar hospitals in Malaysia, Alfred Hospital Melbourne, various hospitals of South Eastern Sydney and Illawarra Area Health Service, Lakes District Hospital in NZ, Hong Kong Sanatorium and Baptist Hospital in Hong Kong.
- Installation Engineer (2000-2003), Installation Leader (2003-2004), Clinical Application Leader (2005-2007) and Integration & Custom Solutions Leader (2007-2009)
- Achievements/Tasks
- Contact: G R Kumar, GM, ASEAN Enterprise Digital Solutions, GE Healthcare. email: kumar.kumar@ge.com
Systems Analyst & Senior Systems Analyst
DSQ Software
06.1996 - 04.2000
- Managed small or medium size (4 to 8)team in various projects and phases of Software Development Life Cycle. To name a few, Defect Tracking System to track project quality defects from offshore developments and IT solution delivered to cut steel bars for NSW steel factory (developed as part of on-site and offshore assignment).
- Designed and implemented Y2K migration project from AS400 for Singapore Land Authority, ensuring compliance with regulatory requirements.
- Achievements/Tasks
Education
Post Graduate Program - AI For Leaders
Great Lakes Executive Learning
Master of Computer Applications - undefined
Bharadidasan University
Thiruchirappalli06-1996
Skills
Enterprise Digital Solutions
Healthcare Solutions
Product / Project/Program Management
Digital Transformation
Service Operations
Commercial Excellence
HL7/DICOM/IHE/FHIR
Vendor Management
Bespoke solutions
Strategic Leadership
Timeline
Global VCP and South Asia Region Leader (Solution for Enterprise Imaging)
GE Healthcare
06.2024 - Current
National Digital Leader
Wipro GE Healthcare
11.2016 - 06.2024
IT Professional Services & Install base Service Manager
Wipro GE Healthcare
01.2010 - 10.2016
IT Professional Services Leader - Asia Pacific
GE Healthcare
04.2000 - 12.2009
Systems Analyst & Senior Systems Analyst
DSQ Software
06.1996 - 04.2000
Master of Computer Applications - undefined
Bharadidasan University
Post Graduate Program - AI For Leaders
Great Lakes Executive Learning