Muthumari Suresh Kaivaliyanath

• MIS Executive – Tata Motors (CRM/DMS Department)
  
• Data Handling & Reporting
• Collecting sales, customer data from the Dealer Management System (DMS)
• Preparing daily, weekly, and monthly MIS reports (sales, leads, follow-ups).
• Managing Customer Details entries in CRM of Enquiry/Booking /Retilas.
• Data extraction from DMS & CRM tools.
• Working with sales teams, service teams, and dealers to provide data insights.
  
  Supporting management in decision-making with dashboards & presentations.
  
  Sharing reports with higher management on dealer/customer performance

• Worked effectively in fast-paced environments.
• System Updates & Reporting
• Update CRM/DMS with dispatch and stock details.
• Prepare daily, weekly, and monthly logistics performance reports.
• Handle issues like vehicle delays, damages in transit, shortages, or misrouting.
• Handle escalations related to delays or damages.
• Maintaining Stock

Inventory Management

Maintaining stock of used vehicles; acquiring/trading/consigning used cars; ensuring good variety and condition; managing aged inventory and turnover.

Pricing & Market Analysis Studying market trends to price vehicles effectively; ensuring used car prices are competitive; analyzing competitors’ pricing and promotions.

Lead generation & Conversion Activating leads; converting them; possibly through events, digital, referrals; follow up until sale.

Managing documentation for vehicle registration, taxation, insurance, emissions tests etc.

Ensuring that vehicles are registered with the relevant RTO.

Co-ordinate between customer, and local RTO office.

Possibly, assisting customers in getting their vehicle paperwork in order.

follow up doing for Vehicle Register Number/Number Plate

• Division: AvivaInsurance

• Division: Bill Collection