Muthurajan Sitharanjan
Mumbai
Summary
Experienced in senior-level operations, production and distribution. Promotes wide range of experience in planning and leading operations in manufacturing environment. Well-versed in contributing to company growth by implementing continuous process improvement, production optimization and high-performance team development. Experienced with union labor and contract negotiations.
Result-driven Associate Process Manager with a solid background in managing and optimizing various business processes. Demonstrated strengths include capacity to implement process improvements, ability to coordinate cross-functional teams, and skill in using data analysis tools for decision-making. Made significant impact by streamlining operations, reducing waste, and enhancing productivity in previous roles.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Team Manager
Cordelia Cruises
Mumbai
06.2023 - Current
- Set objectives for teams based on organizational goals; monitored performance against targets; provided feedback and took corrective action when needed.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Produced thorough, accurate and timely reports of project activities.
- Analyzed business performance data and forecasted business results for upper management.
- Conducted regular employee performance evaluations to offer constructive feedback and solutions to propel improvements and growth.
- Created a positive work environment by setting clear expectations and providing resources necessary for success.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Managed remote teams effectively, using virtual communication tools to maintain engagement and productivity.
Associate Process Manager
Steve Apparels Pvt Ltd
Mumbai
11.2020 - 05.2023
- Improved overall business process management by executing, measuring and monitoring new systems.
- Improved efficiency by minimizing downtime.
- Researched emerging trends in technology related to business processes.
- Identified and solved complex problems that impacted management and business direction.
- Drafted documents outlining process flows, roles and responsibilities, timelines.
- Cultivated culture of lean manufacturing and continuous improvement while providing operational leadership.
Associate Manager
INDUSIND BANK
Mumbai
01.2020 - 10.2020
- Collaborated with senior management to develop annual operational plans.
- Created and managed budgets for travel, training, and team-building activities.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Assisted in developing policies and procedures that improved customer satisfaction ratings.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Assigned work and monitored performance of project personnel.
Assistant Manager
KOTAK MAHINDRA BANK
Mumbai
08.2018 - 09.2019
- Role - Business Associate
- BFSI DOMAIN, Medical Insurance, CRM, LAP, PL, Life Insurance & General Insurance
- Understanding the detailed flow of Work Fusion activity from business team
- Gathered high and low level requirements from Business team and develop the BRD
- Gathered detailed flow of requirements to be processed and captured in the system
- Work closely with development, testing, and project management teams for the successful completion of the project
Business Associate
Mangai Pvt Ltd
Mumbai
08.2016 - 08.2018
- Insurance Reconciliation, PL, LAP, Mortgage loan
- Implemented strategies to take advantage of new opportunities.
- Developed relationships with key stakeholders within the industry.
- Monitored industry regulations to ensure compliance in all business activities.
- Identified new markets for existing products and services.
- Utilized CRM systems to track customer interactions and sales opportunities.
Education
MBA -
Annamalai University
01.2022
BSc -
S.I.E.S college
01.2016
HSC -
Mumbai JR College
01.2011
SSC -
S.I.E.S
01.2009
Skills
- Data analysis
- Documentation management
- Team collaboration
- Presentation skills
- Motivational
- Employee engagement
- Market research
- Operations management
- Program development
- Work Planning and Prioritization
Certification
Advanced Certified Business Analyst
Disclaimer
I hereby declare that all the details provided above are true to the best of my knowledge.
Internship Projects
- Easy Car Rental Website, Waterfall, Business Analyst, Requirement Gathering, Minutes of Meeting, UI Screens, UML Diagram, BRD, SRS, Requirement Gathering: Conducted high and low level requirement gathering from business team and SME. Prepared MOM, BRD, and SRS documents with flowcharts and prototypes., BRD: Created a version history table, problem statement, and high level flow diagrams for AS-IS and TO-BE processes. Included UI screens and wireframes., SRS: Gathered low level requirements from SME and added technical information to the document. Created low level flow diagrams and use case specifications., UAT: Provided training to users, prioritized bugs with the client, resolved issues with developers, tested with testers, and delivered final product to the client.
- Food Delivery, Waterfall, Business Analyst, Requirement Gathering, Minutes of Meeting, UI Screens, UML Diagram, BRD, SRS
- NEWS Paper Agency Application, Waterfall, Business Analyst, Requirement Gathering, Minutes of Meeting, UI Screens, UML Diagram, BRD, SRS
Languages
Tamil
First Language
English
Intermediate
B1
Hindi
Intermediate
B1
Marathi
Intermediate
B1
Malayalam
Beginner
A1
Timeline
Team Manager
Cordelia Cruises
06.2023 - Current
Associate Process Manager
Steve Apparels Pvt Ltd
11.2020 - 05.2023
Associate Manager
INDUSIND BANK
01.2020 - 10.2020
Assistant Manager
KOTAK MAHINDRA BANK
08.2018 - 09.2019
Business Associate
Mangai Pvt Ltd
08.2016 - 08.2018
MBA -
Annamalai University
BSc -
S.I.E.S college
HSC -
Mumbai JR College
SSC -
S.I.E.S
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