Muttanna Saunshi
Bengaluru
Summary
Technology-focused professional specializing in troubleshooting and customer support. Demonstrated ability to deliver network and software assistance while creating effective technical solutions. Proficient in analyzing system performance and security to improve user experience.
Overview
10
10
years of professional experience
Work History
<ul> <li>Executed comprehensive site surveys to ensure precise documentation and installation planning.</li> <li>Coordinated with Transportation vendor and I&C team for efficient material delivery on site.</li> <li>Managed 4G, LTE, UBR, and Microwave installation projects while ensuring high service quality.</li> <li>Resolved technical issues promptly to enhance customer satisfaction and maintain optimal service standards.</li> </ul>
MobileComm
Bengaluru
10.2022 - Current
- Executed comprehensive site surveys to ensure precise documentation and installation planning.
- Coordinated with Transportation vendor and I&C team for efficient material delivery on site.
- Managed 4G, LTE, UBR, and Microwave installation projects while ensuring high service quality.
- Resolved technical issues promptly to enhance customer satisfaction and maintain optimal service standards.
<ul><li>Responsible for NMS visibility of all deployed devices in the field.</li><li>Coordination with various stakeholders- OEM, NOC, Mobility, MW, TOCO Team.</li><li>Coordination with NOC team for Traffic shifting from MW to Fiber</li></ul>
Maksat
Bengaluru
03.2021 - 09.2022
- Responsible for NMS visibility of all deployed devices in the field.
- Coordination with various stakeholders- OEM, NOC, Mobility, MW, TOCO Team.
- Coordination with NOC team for Traffic shifting from MW to Fiber
<ul><li>Increased project success rates by providing technical support on various transmission-related projects.</li><li>Coordinated PAN India Project for Huawei for MW Installation, RTN Migration, NMS Visibility, Software upgradation</li></ul>
Sibenberg
Bengaluru
07.2018 - 05.2020
- Increased project success rates by providing technical support on various transmission-related projects.
- Coordinated PAN India Project for Huawei for MW Installation, RTN Migration, NMS Visibility, Software upgradation
<ul><li>Reduced outage duration through detailed analysis of transmission system performance.</li><li>Delivered high-quality customer service, addressing inquiries regarding planned outages, construction impacts, and other concerns as needed during project execution phases.</li><li>Providing support to all O&M engineers of KTK NETWORK regarding Transmission related Issues in case of major outages.</li></ul>
Aircel
Bengaluru
06.2015 - 03.2018
- Reduced outage duration through detailed analysis of transmission system performance.
- Delivered high-quality customer service, addressing inquiries regarding planned outages, construction impacts, and other concerns as needed during project execution phases.
- Providing support to all O&M engineers of KTK NETWORK regarding Transmission related Issues in case of major outages.
Education
Bachelor of Engineering - Computer Science
Bengaluru, India
Bengaluru, India06.2013
Skills
- Remote Support
- Software Upgrades
- Network configuration
- Remote Support
- Software Upgrades
- Network configuration
Languages
English - Advanced (C1), Hindi - Advanced (C1), Kannada - Bilingual or Proficient (C2)
Personal Details
- Date of Birth: 01/06/1991
- Nationality: Indian
- Marital Status: Single
Timeline
<ul> <li>Executed comprehensive site surveys to ensure precise documentation and installation planning.</li> <li>Coordinated with Transportation vendor and I&C team for efficient material delivery on site.</li> <li>Managed 4G, LTE, UBR, and Microwave installation projects while ensuring high service quality.</li> <li>Resolved technical issues promptly to enhance customer satisfaction and maintain optimal service standards.</li> </ul>
MobileComm
10.2022 - Current
<ul><li>Responsible for NMS visibility of all deployed devices in the field.</li><li>Coordination with various stakeholders- OEM, NOC, Mobility, MW, TOCO Team.</li><li>Coordination with NOC team for Traffic shifting from MW to Fiber</li></ul>
Maksat
03.2021 - 09.2022
<ul><li>Increased project success rates by providing technical support on various transmission-related projects.</li><li>Coordinated PAN India Project for Huawei for MW Installation, RTN Migration, NMS Visibility, Software upgradation</li></ul>
Sibenberg
07.2018 - 05.2020
<ul><li>Reduced outage duration through detailed analysis of transmission system performance.</li><li>Delivered high-quality customer service, addressing inquiries regarding planned outages, construction impacts, and other concerns as needed during project execution phases.</li><li>Providing support to all O&M engineers of KTK NETWORK regarding Transmission related Issues in case of major outages.</li></ul>
Aircel
06.2015 - 03.2018
Bachelor of Engineering - Computer Science
Bengaluru, India
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