Muzafar Shaikh
Mumbai
Summary
Assistant Store Manager overseeing daily retail operations, staff scheduling, and floor execution to keep service levels steady during busy trading periods. Manages inventory control, customer complaints, and store cleanliness while supporting team training on product knowledge and service standards. Strengthens the shopping experience through clear task allocation and quick issue resolution.
Overview
2
2
Languages
13
13
years of professional experience
Work History
Assistant Store Manager
Catwalk Pvt Ltd
01.2022 - Current
- Oversaw daily operations, supervising staff and allocating tasks to enhance store efficiency and customer experience.
- Managed daily operations, supervising staff and allocating tasks to improve store efficiency.
- Resolved customer complaints with empathy, ensuring satisfaction and fostering loyalty.
- Monitored store cleanliness and maintenance, creating a welcoming environment for customers.
- Handled customer complaints with empathy and professionalism, maintaining high satisfaction levels.
- Handled customer complaints, offering resolutions that maintained satisfaction and loyalty.
- Trained new employees on store policies and product knowledge, promoting customer service excellence.
- Taught staff how to handle difficult situations with calm and professionalism.
- Checked inventory system to locate items at other stores for enhanced customer experience.
Sale Associate
Catwalk Pvt Ltd
01.2014 - 12.2021
- Collaborated with team members to exceed target results.
- Identified issues, analyzed information and provided solutions to problems.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Handled customer concerns and escalated major issues to supervisor.
- Identified issues, analysed information and provided solutions to problems.
- Collaborated with team members to achieve target results.
- Enhanced working relationships by participating in team-building activities.
- Maximized customer engagement and satisfaction by delivering excellent customer service.
Education
Certificate of Higher Education - COMMERCE
ST PAUL JR COLLEGE
Mumbai, MHSkills
Inventory management
Visual merchandising
Quality assurance
Sales floor operations
Scheduling workflow management
Customer service
Staff training
Team collaboration
Staff supervision
Customer complaint resolution
Hobbies and interests
- Exploring new places
- Cricket
Timeline
Assistant Store Manager
Catwalk Pvt Ltd
01.2022 - Current
Sale Associate
Catwalk Pvt Ltd
01.2014 - 12.2021
Certificate of Higher Education - COMMERCE
ST PAUL JR COLLEGE