MUZAFARULLAH KHAN

6+ years’ experience as Major Incident/ Problem Manager |supporting IT staff by managing major incident resolution and facilitating and coordinating IT problem investigations. Highly adaptable to changing environments with a keen ability to swiftly analyze and interpret new information while leveraging professional experience to draw conclusions and recommended solutions. Extensive history creating metric reports for daily operations, projects and ad hoc requests with proven ability to analyze the data to identify trends and process enhancement opportunities. 4+ years of experience in IT Service Desk & Desktop support to end users.

• Awarded STAR/BRAVO and SAPPHIRE cash awards and recognitions several times from management which represents my work capability.
• Awarded Mile Stone for achieving the metric score cards.

• Able to work independently as well as team member in team environment.
• Self-confidence, Quick learner, Self-motivated.
• Honest, humble, sincere and hard worker with a high level of integrity and multitasking skills.

• Father Name: Muneerullah Khan
• D.O.B.: 1984-04-02
• Gender: Male
• Marital Status: Married
• Languages known: Telugu, Hindi and English
• Contact Address: # 8-4-544/52/1 2nd floor, Opp. AL-Madina Kirana Store, Near GET WELL CLINIC, Sultan Nagar Main Road, Hyderabad, PIN:500018, Telangana State, India.
• Permanent Address: #12-76-3A, Opp Sawmill, Srinagar Colony, Kothapeta (R) PIN:523157, Bapatla District, Andhra Pradesh, India.