Muzaffar Ahmed
Network Engineer & Project Lead
Kolkata,WB
Summary
Dedicated and hardworking Network Engineer with 6+ years of Network Engineering, Support Engineering and Project Lead experience. Worked for Amazon Web Services (AWS) Apps Department with the Physical Stores Team for 4 years helping setup, monitor, support and launch JWO( Just Walkout) Technology Stores across USA, Europe and Australia. Led the launch and store handover project ensuring build and store readiness to make it a production store ready for customer use, Worked in multiple internal projects including ACLS, FRR, DNS setup, cleanup and maintenance across 180+ stores and over 12000 devices, Also great in project documentation and stakeholder communication and team leading.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
Work History
Network Engineer & Project Lead
Amazon AWS
04.2022 - Current
- Reduced downtime with proactive monitoring of network devices and rapid troubleshooting.
- Monitored network performance and troubleshooted any issues that arose. Hands on experience on Cumulus Devices, Cisco, Debian devices, Commodity devices, Aura AP, etc.
- Project Lead for waterfall model project of Limo,JWO and Amazon Physical Stores site readiness and handover from build to production ensuring site launches, build proficiency for Amazon Go, Amazon JWOS/Clayton, Amazon Aries, Amazon 4 Star Books stores, Amazon WFM, Amazon Style, Amazon Limo, Amazon Mendel, Amazon Fresh
- Configured routers, switches and other hardware to deploy and manage LAN, WAN and wireless networks.
- Built Automations, Solutions, Greasemonkey Scripts, Tools and Scripts to reduce ticketing, cost reduction and ticket reduction.
- Installed software updates on servers, routers and other network devices.
- Provided technical support to 1P, 2P, 3P sites across US, CANADA, UK, AUS region experiencing difficulties with their networks and software support.
- Configured and maintained network hardware, including routers, switches and wireless access points.
- Monitored system performance to promote network speed, availability and reliability.
- Corrected network faults and malfunctions to restore connectivity to individual users and entire facilities, Fixed multiple LSE(Large Scale Events).
- Replaced faulty or damaged network hardware components to improve performance alongside Preventive maintenance of networking hardware and related software.
- Researched and recommended network equipment and peripheral devices.
- Implemented, tested, validated and maintained networking services according to solution designs.
- Collaborated with other Network Engineers, Software Engineers, Network Designers, Stakeholders, Program Managers to identify system needs and implement comprehensive solutions.
- Held primary responsibility for availability and reliability of network infrastructure as a 24x7 on-call support.
- Created documentation detailing all aspects of the network infrastructure and its configuration.
- Conducted regular system, hardware and software site audits to ensure compliance with established standards.
- Conducted scheduled maintenance during non-peak hours for uninterrupted service and also collaborated with development teams to streamline software and services to improve Just Walk Out technology through multiple gameday activities conducted on Labs.
- Performed tests on newly installed hardware and software to provide components that interface correctly with each other and network.
- Effectively managed variety of mission-critical network tasks, which included vulnerability and application patching, data backups and network configurations.
- Reviewed system logs to determine usage levels, bandwidth, performance and system security to target inefficiencies and implement appropriate solutions.
- Managed multiple projects with competing deadlines simultaneously.
- Built and established strong partnerships with teams, vendors and contractors.
- Led meetings with internal team members, consultants and contractors, Provided guidance to team members regarding tasks assigned to them.
- Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
- Forecasted, scheduled and monitored project timelines and cost efficiency.
- Coordinated resources across multiple departments and teams as needed for successful completion of projects.
- Created and implemented processes to ensure successful completion of projects.
- Collaborated closely with senior management on long-term strategic planning initiatives related to projects in development or execution stages.
- Conducted periodic inspections of job sites for quality and progress.
- Identified risks associated with my projects and developed strategies for mitigating those risks.
- Modified project plans when needed to better align with organizational objectives.
- Communicated effectively with stakeholders to ensure project goals are met on time and within budget.
- Implemented effective communication protocols between internal teams working on different aspects of a given project.
- Identified needs and coordinated resource allocation to deliver quality standards on time and within budget.
- Facilitated resolution of conflicts between team members when necessary.
- Generated and tracked change orders and other contractual modifications affecting budget and schedule.
- Participated in cross-functional teams responsible for developing innovative solutions for complex problems.
- Actively sought out feedback from stakeholders throughout the duration of a project in order to identify areas needing improvement or adjustment.
- Analyzed data from various sources such as surveys, interviews, focus groups to inform decision-making related to projects and presented findings from data analysis in a clear, concise manner that was easily understood by stakeholders at all levels of the organization.
Senior Support Engineer
Amazon (JWO Tech, Physical Stores Department)
05.2019 - 03.2022
- Identified issues and implemented appropriate solutions to deliver quick and effective remediation.
- Provided real-time support to everyday users of JWO Technology and Network.
- Lead waterfall model project of Limo,JWO and Amazon Physical Stores site readiness and handover from build to production ensuring site launches, build proficiency for Amazon Go, Amazon JWOS/Clayton, Amazon Aries, Amazon 4 Star Books stores, Amazon WFM, Amazon Style, Amazon Limo, Amazon Mendel, Amazon FreshMonitored system performance to ensure optimal functioning of services.
- Provided expert guidance on software usage and best practices to improve client productivity.
- Increased first-call resolution rates by providing clear communication on technical concepts to non-technical users.
- Reduced ticket escalations by implementing knowledge base articles that addressed common client concerns.
- Provided technical support to customers via phone and email, troubleshooting hardware and software related issues.
- Trained other team members on relevant technologies and procedures.
- Conducted routine maintenance on servers and systems, keeping networks fully operational during peak periods.
- Completed root cause analysis on routine and complex problems.
- Configured and maintained ACLs, Firewall rules, OS on over 14000 switches
- Tested new products prior to their release into production environment.
- Performed system backups for disaster recovery purposes.
- Managed multiple concurrent projects from initiation through closure phases.
- Forecasted, scheduled and monitored project timelines and cost efficiency.
- Ensured compliance with established policies, procedures and standards within the project scope.
Senior Technical Associate
Wipro Technologies
07.2017 - 04.2019
- Provided technical assistance to clients by troubleshooting system problems.
- Increased productivity within the team by developing custom scripts for automating repetitive tasks and minimizing human error.
- Mentored junior team members on best practices in coding and troubleshooting, fostering professional growth and enhancing overall team performance.
- Resolved customer inquiries regarding system setup and usage via phone and email support tickets.
- Provided guidance on the selection of hardware components based on customer requirements.
- Troubleshot malfunctions and diagnosed issues for equipment and components.
- Created user accounts, managed passwords, configured access rights, and provided training when necessary.
- Monitored ticketing system for incoming requests from customers requiring assistance with their products or services.
- Handled troubleshooting tasks for Local Area Networks, Wide Area Networks and voice systems to reduce network connectivity problems.
- Developed innovative solutions to complex problems using cutting-edge technologies that led to increased customer satisfaction rates across multiple product lines.
Education
Bachelor of Technology in Computer Science Engineering - Computer Science
West Bengal University of Technology
Kolkata, India 08.2013 - 05.2017
ASP.net -
Career Point
Kolkata, India 05.2016 - 05.2016
Java - undefined
Career Point
01.2016 - 05.2016
Skills
Personal Information
- Place of Birth: Kolkata
- Date of Birth: 05/26/1995
- Nationality: Indian
- Driving License: Yes
Certification
Java Training
Hobbies
Football
Running
MMA
Travelling
Cricket
Timeline
Network Engineer & Project Lead
Amazon AWS
04.2022 - Current
Senior Support Engineer
Amazon (JWO Tech, Physical Stores Department)
05.2019 - 03.2022
Senior Technical Associate
Wipro Technologies
07.2017 - 04.2019
Java Training
07-2016
ASP.net -
Career Point
05.2016 - 05.2016
ASP.NET Training
01-2016
Java - undefined
Career Point
01.2016 - 05.2016
Bachelor of Technology in Computer Science Engineering - Computer Science
West Bengal University of Technology
08.2013 - 05.2017
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