Mohammad Imran Shaikh
Mumbai
Summary
Network Administration professional experienced in networking and security. Delivered value through effective network management and knowledge sharing, while successfully installing and configuring routers and switches. Focused on creating collaborative and innovative environments to foster growth and contribute to organizational success.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Lead Network Engineer
Global Cloud Exchange
07.2022 - Current
- Lead the design, implementation, and support of enterprise and cloud networking solutions within the Global Cloud Exchange environment.
- Demonstrate expertise in configuring, troubleshooting, and optimizing MP-BGP on Juniper platforms.
- Possess strong knowledge of Layer 2 VPN (L2VPN) technologies, ensuring secure and scalable network connectivity.
- Design, implement, and maintain IPsec VPN solutions across multi-vendor network infrastructures.
- Deploy and manage GRE and DMVPN architectures to support secure and resilient WAN connectivity.
- Implement and optimize Fortinet SD-WAN solutions to enhance application performance, availability, and traffic management.
- Administer and support Cisco Meraki cloud-managed networking solutions, including routing, switching, and wireless technologies.
- Provide expert-level technical support and root-cause analysis for complex network incidents and critical service outages.
- Collaborate with cross-functional teams, stakeholders, and customers to design and deliver robust network solutions aligned with business requirements.
- Perform network health assessments, capacity planning, and performance analysis, recommending improvements to maximize efficiency and reliability.
- Configure, maintain, and troubleshoot dynamic routing protocols and advanced network technologies, including MP-BGP, L2VPN, IPsec, GRE, DMVPN, Fortinet SD-WAN, and Cisco Meraki.
- Participate in change management activities, ensuring successful implementation while maintaining compliance with organizational standards and Service Level Agreements (SLAs).
- Conduct network audits, security reviews, and vulnerability assessments to strengthen network security and regulatory compliance.
- Develop and maintain comprehensive network documentation, technical procedures, architecture diagrams, and operational best practices.
- Mentor junior engineers and provide technical leadership, guidance, and training to support team growth and knowledge development.
- Continuously evaluate emerging networking technologies and industry trends to drive innovation and operational excellence.
- Global Cloud Exchange provides enterprise and cloud networking solutions.
- Supported enterprise WAN, LAN, Wireless, and Security infrastructure for Bilfinger under GCX Managed Services across global customer locations.
- Troubleshot complex Layer 2 and Layer 3 network issues involving Cisco Routers, Catalyst Switches, Meraki, Cisco WLC, Palo Alto platforms.
- Managed and resolved routing and WAN connectivity issues involving BGP, OSPF, EIGRP, Static Routing, VRF, MPLS L3VPN, GRE, DMVPN, and IPSec VPN technologies.
- Performed end-to-end troubleshooting of network incidents using routing tables, interface statistics, packet captures, syslogs, and hardware diagnostics, ensuring compliance with SLA targets.
- Conducted root cause analysis (RCA) for critical network incidents, collaborating with Cisco TAC, firewall vendors, ISPs, and field engineers to ensure timely resolution.
- Supported firewall operations, including Palo Alto Panorama, Strata Cloud Manager, Prisma Access, by validating security policies, NAT rules, and site-to-site VPN connectivity.
- Performed router replacements, firmware/IOS upgrades, software patching, and post-implementation validation during planned maintenance windows.
- Participated in Bilfinger-to-GCX operational transition, preparing technical documentation, knowledge transfer (KT) materials, operational procedures, and quality registers to facilitate seamless service handover.
- Configured SNMP (v2/v3) on Cisco, Meraki, Sophos, and other supported devices to integrate them into the GCX monitoring platform, enabling centralized monitoring, proactive alerting, and improved operational visibility.
- Monitored enterprise network health using SNMP, syslogs, and network monitoring tools to proactively identify and resolve performance issues.
- Created and maintained standard operating procedures (SOPs), implementation plans, troubleshooting guides, and network documentation to enhance operational efficiency.
- Managed incidents, change requests, and problem records using ServiceNow, while coordinating with customers, internal teams, suppliers, and third-party vendors during service restoration and planned implementations.
Sr. Network Engineer
GLOBAL CLOUD XCHANGE
Mumbai
06.2012 - 07.2022
- Documented daily utilization, uptime, and weekly reports of links, and analyzed data to fix critical issues using VOYANCE and Vital Suite applications.
- Troubleshot tickets using REMEDY and SolarWinds Vital Suite applications to resolve network issues efficiently.
- Work with customer & Telco to perform troubleshooting of outages to determine if issue is telecom or equipment related.
- Assist Field Engineer in configuring and setting up Routers & Switches at sites which needed a replacement to fix outage.
- Ensure contracted levels of performance are achieved by the proactive surveillance, event control and escalation management of performance related incidents.
- Managed Cisco equipment including 3845, 2800, 1841, 1700, 800 series routers and ADSL circuits to ensure optimal network performance.
- Working on Cisco, 3750, 2950G, 2960G, 3550, 4500 series.
- LAN/WAN network Engineering and design, implementation for New clients, and support as well.
- Worked on Basic MPLS, VRF setup, L2VPN, Route-reflector.
- Configuring/Troubleshooting Routing protocols EIGRP, OSPF, BGP, PE-CE Routing, IPSec over GRE VPN, DMVPN.
- Configuring/Troubleshooting WAN MPLS, MPLS/VPN, MP-BGP.
- Upgraded IOS on Cisco routers and switches for additional feature support.
- Work on Client’s service request link speed upgrade, slowness issue, configuration changes. Hardware and software upgrade etc.
- Worked with Major service provider around the globe such as BT, COLT, Proximus, GTT, Century Link, Pacnet.
- Configuring Backup 3G router in case of long resolution from Provider.
- Worked on Cisco Meraki AP MR 33 and MR16 with assistance from Meraki TAC.
- Managed and maintained SD-WAN devices including Silver Peak, Riverbed, and Meraki.
- Reliance Globalcom provides global communication services to Service Providers, Enterprises and Consumers across the globe through its high performance and resilient global network.
- Served as a Sr. Network Engineer for clients including SGS.S.A, Hilton Hotel, and Euromaster.
- Maintained customer relations across over 900 offices and labs globally, ensuring timely support and issue resolution.
- Infrastructure includes Cisco 3945, 1900, 1800, 881 series routers with MPLS, leased Lines, P2P, ADSL, SDSL, 3G/4G and Internet Connectivity. 2960, 3750 switches and Cisco ISR 4300, Juniper MX480.
Technical Support Executive
Reliance BPO
04.2010 - 05.2012
- Led a small team of technical support engineers, overseeing daily operations and task assignments.
- Handled customer escalation calls regarding ticket issues.
- Communicating with customer via Email or phone calls.
- Owned tickets, performing basic checks for device power issues via phone.
- Provided updates to customers on issues and progress during calls.
- Monitoring network alarms and creating tickets.
Education
Bachelor Of Engineering - Electronics
Rizvi College of Engineering
Mumbai, India01-2009
Diploma - Electronics and Telecommunication
Skills
- Network administration and management
- Routing and switching
- Network security and firewalls
- SD-WAN technologies
- Network monitoring and troubleshooting
- Problem-solving skills
- Technical documentation
- Team management
- Client relationship management
- Communication skills
Certification
- Cisco Certified Network Professional, Completed Training on Cisco Certified Network Associate (CCNA) - CSCO11868055
- Fortinet Network Security Expert (NSE), Level 4
Languages
- English
- Marathi
- Hindi
- Urdu
Personal Information
- Passport Number: M8334218
- Date of Birth: 04/30/85
- Gender: Male
- Nationality: Indian
Disclaimer
I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above mentioned particulars.
Timeline
Lead Network Engineer
Global Cloud Exchange
07.2022 - Current
Sr. Network Engineer
GLOBAL CLOUD XCHANGE
06.2012 - 07.2022
Technical Support Executive
Reliance BPO
04.2010 - 05.2012
Bachelor Of Engineering - Electronics
Rizvi College of Engineering