Muzaffar Shaikh
Head of Operations
Pune
Summary
Seasoned Software Engineering and Operations Leader with over 15 years of experience in spearheading complex projects, driving significant revenue growth, and establishing operational frameworks in fast-paced environments. Renowned for expertise in software development lifecycle, Salesforce ecosystem consulting, and end-to-end business strategy execution. Adept at strategic visioning, cultivating high-performance teams, and forging strong client partnerships.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
Work History
Head of Operations
Sauce
5 2019 - Current
- Orchestrated the launch of Sauce's India operations, managing entire spectrum of business establishment, including infrastructure setup, talent acquisition, policy formulation, and regulatory adherence
- Championed the company's ascent from inception, nurturing key client relationships and achieving operational excellence
- Administered HR operations, enhancing employee engagement and compliance, thereby promoting a vibrant organizational culture
- Directed project management activities, leading project managers in optimizing resource deployment, financial tracking, and maximizing profitability.
- Reduced operational costs through effective budget management and cost-saving strategies.
- Collaborated with executive leadership on strategic planning initiatives to drive business growth.
- Built a high-performance culture by recruiting top talent and promoting professional development opportunities for staff members.
- Led cross-functional teams to achieve company goals, fostering collaboration and communication.
- Improved overall productivity with introduction of innovative process improvement initiatives.
Salesforce Consultant (Vertical Manager, Managed Services)
Arxxus (Salesforce Partner)
01.2017 - 09.2019
- Led a specialized Managed Services vertical, steering 20-member team towards delivering top-tier Salesforce solutions to a diverse clientele
- Escalated vertical revenue from $1 million to $2.3 million via strategic initiatives and robust client engagement
- Rendered expert Salesforce consultancy, empowering clients to align their CRM strategies with overarching business goals.
- Streamlined business processes for clients with efficient Salesforce configurations and customizations.
- Managed multiple concurrent projects successfully while maintaining strict deadlines and high levels of client satisfaction.
Team Lead (Software Engineering)
Infosys
02.2009 - 01.2017
- Advanced through ranks from Software Engineer to Team Lead, managing a 25-strong team on high-stakes software development initiatives
- Specialized in deploying C++, Oracle, and Linux technologies, instrumental in the triumphant rollout of multiple key projects
- Exemplified leadership acumen in troubleshooting, team synergy, and stakeholder communication.
Education
B.E. Computers -
Pune University
Pune 06.2004 - 06.2008
Skills
Regulatory Compliance
Team Leadership & Development
Client Relationship Cultivation
Business Operations Oversight
Salesforce Ecosystem Expertise
Software Development Proficiency (C, Oracle, Linux)
Human Resources Management
Financial Planning & Analysis
Regulatory Compliance
Accomplishments
- Helped propell the company revenues beyond the $10 million mark since its 2019 genesis, evidencing sustained growth and competitive market positioning.
- Oversaw the team's expansion to over 70 professionals, adeptly scaling operations to accommodate escalating project demands.
- Secured prestigious industry recognitions, including CRN Top 50 Awards (2022, 2023) and Great Place to Work certifications (2023, 2024), underscoring technological service excellence and employee satisfaction.
- Fostered an inclusive and empowering company ethos, maintaining an attrition rate below 5% and bolstering organizational resilience.
- Pioneered leadership development workshops, equipping emerging leaders with the acumen to manage teams and projects effectively, thereby fortifying the company's leadership pipeline.
Achievements and Metrics:
Leadership and Team Development:
Timeline
Salesforce Consultant (Vertical Manager, Managed Services)
Arxxus (Salesforce Partner)
01.2017 - 09.2019
Team Lead (Software Engineering)
Infosys
02.2009 - 01.2017
B.E. Computers -
Pune University
06.2004 - 06.2008
Head of Operations
Sauce
5 2019 - Current